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“Excellent” 5 of 5 stars
Review of Loews Regency New York Hotel

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Loews Regency New York Hotel
5.0 of 5 Hotel   |   540 Park Avenue, 61st Street, New York City, NY 10065 (Upper East Side)   |  
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Ranked #47 of 467 Hotels in New York City
Certificate of Excellence
Aventura, Florida
Level Contributor
126 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Excellent”
5 of 5 stars Reviewed July 22, 2014 via mobile

We had such a good time in this hotel, the location is perfect.
The hotel is fantastic, we have a wonderful big room.
But the best party is the people who work there.
They all make me and my family feel very special, not just customers, and i really enjoy it.
We could not have a better hotel for our vacation in NY.

Stayed July 2014, traveled with family
Helpful?
1 Thank alonmoradi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, July 23, 2014
Thank you Alonmoradi! We are so happy you and your family had a great time here on vacation. Thanks also for the very kind comment about our team. They certainly love to hear we have happy guests and we'll make sure to share your comments with them.
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781 reviews from our community

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New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

The hotel has just reopened after a renovation and it looks great. I would highly recommend to anyone traveling to New York. The hotel is in a good location and two blocks from Central Park, Barney's and several fantastic restaurants. The bar at the hotel is perfect for a late night snack!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with this hotel

Helpful?
1 Thank Christy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, July 23, 2014
Thanks for the review Christy F. We think our location is pretty amazing too and we're happy you really liked the renovation. Maybe next time you can visit us for pleasure rather than business. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 21, 2014 via mobile

Came into town for a birthday dinner 7/19/2014 and stayed one night in room 1115. When I arrived the doorman was warm and friendly however once I entered the hotel the front desk staff didn't seem to acknowledge that I was waiting to check in. I waited at least 5 min with no one in line ahead of me. I felt very uncomfortable from that time on. Me and my husband went to the bar and grill in the evening and received the same cold shoulder from the blonde haired lady(wish I would've gotten her name) who told us we can't get service because we would have to be staying at the hotel, assuming we weren't staying at the hotel. It was so rude and actually made me cry that someone in this day and age would treat us like this maybe because we didn't look the part of their other guests. Me and my husband are African American and I would describe us as a polite friendly and classy couple and regardless of our skin shouldn't have been treated that way. The room review doesn't even matter because I would never stay here again.

Stayed July 2014
Helpful?
6 Thank Yosi212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James M, General Manager at Loews Regency New York Hotel, responded to this review, July 22, 2014
Yosi212: I am very disturbed by this review. Please accept my most sincere apology. May I ask that you contact me directly, please? (jmcpartlin@loewshotels.com) I am anxious to get to the bottom of this. Best: Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

I visited the Loews Regency for the first time in 2010 – then an antiquated call back to yesteryear, only the service stood forward as a paramount & or testament to the halcyon heritage of the brokers of the power breakfast. However, the 2014 version, featuring a very lush update, puts the Loews Regency heads & shoulders above its competition & seamlessly transitioned the aesthetic & feel of the property to match its impressive service experience. The complete overhaul of the restaurant & lobby entrance, & addition of the coffee shop, serves as a perfect reintroduction to the Loews Regency for longtime patrons – posh with a splash of modern elegance without being obnoxiously trendy. The updated spa & fitness center are both welcomed embellishments to the property’s amenities list – including the Fiat service, which I didn’t get to use but was very impressed with. The room was jaw dropping-ly exquisite – I had a two bedroom suite with a park facing view; 1 full bath, shower & double vanity in the master bedroom, a smaller bathroom in the double bed bedroom, & a smaller guest bathroom; a work desk, small kitchen & a full living room with marble table top in a smaller, corner, dining area. Beyond plush – the amount of space even for a suite was uncanny in comparison to other suites I’ve reserved in the city, let alone in Manhattan. As well there were superlative staff members that stood out during my stay, from Christian King, to Front Office Manager, Victoria, Paulette in Housekeeping, & concierges Robert & Kathleen. Bar none, this is an absolutely amazing reintroduction for the Loews flagship hotel, & I’m already rebooking for my stay in the fall!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank CosmoCasualATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, July 21, 2014
Thank you so much for your very kind review CosmoCasualATL. We are certainly proud of our Park Avenue Suites and glad you felt at home here. Thank you also for recognizing some of the wonderful team we have here. We will be certain to recognize each and every one of them individually. We look forward to welcoming you back in the fall.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa
1 review
5 of 5 stars Reviewed July 19, 2014

From entrance to departure I cannot say anything but Wow. The desk agent was welcoming and genuinely interested in why we were there. I travel frequently and never expect ppl to remember my name however at this Loews property my family could not have felt more at home. I was looking for theater tickets - well was I surprised, the seats were better than we have ever been in. It made my children feel they were on top of the world, thank you David. The ambiance of the bar for my wife and I was perfect and the newly renovated rooms were more than anyone could expect. It's a place to take someone special!! We even saw multiple celebrities in the Regency Bar & Grill. Just go - you'll never forget your experience in NY.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Stayin613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, July 21, 2014
Thank you for your review Stayin613. We are grateful for you taking the time to fgill in a review for the hotel and gald you and your family enjoyed your stay. We are pleased you got to work with our Concierge team which David leads. He is a great asset for the hotel and we'll be sure to pass on your kind comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amesbury, Massachusetts
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 16, 2014 via mobile

Spent only one night but it was amazing. The renovation is so well done, the hotel is spotless and well appointed. The best part is the staff -- they are genuine, thoughtful, gracious, warm and they convey happiness. I would highly recommend staying. I plan to make it my home in NYC.

Stayed July 2014, traveled on business
Helpful?
1 Thank Carrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, July 18, 2014
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 16, 2014

My husband and I stayed here last weekend, and we had an amazing time all around! The hotel itself was absolutely beautiful, and our room and the views were really nice. Our bed was so comfortable, I was sad to leave! The staff were all really friendly as well, and always very helpful. We wanted to make a reservation to watch the World Cup finale in the bar (which had really excellent cocktails, extremely nice bartenders and very good food/snacks) and told our waitress, and she set the whole thing up for us. We also really like the location. It was only a few blocks from Central Park, so we walked there and went to the zoo and rented a rowboat, and it was also only a few blocks from Daniel where we had a very nice dinner. Overall, we had a great experience and would come back here in a heartbeat. I don't think I want to stay anywhere else in New York again!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Shannon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, July 18, 2014
Thank you Shannon H for your review. I'm glad you enjoyed the location as well as all the facilities at the hotel. Central Park is certainly gorgeous at this time of the year. We appreciate you taking the time to share your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Regency New York Hotel

Address: 540 Park Avenue, 61st Street, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in New York City
#8 Business Hotel in New York City
#36 Luxury Hotel in New York City
#39 Romantic Hotel in New York City
#52 Family Hotel in New York City
Price Range (Based on Average Rates):
Hotel Class:5 star — Loews Regency New York Hotel 5*
Number of rooms: 379
Official Description (provided by the hotel):
All the benefits of Midtown Manhattan at your fingertips, with a Park Avenue address. The re-imagination of the new Loews Regency New York hotel sets a new standard in luxury and thoughtful design with the traveler's needs in mind. With thoughtful service genuinely delivered, our goal is to make sure you can focus on your plans while visiting New York City, whether it is for work or play. Let us take care of the little but all-important details, like complimentary pressing of two garments upon arrival. (Welcome to wrinkle-free travel.) Leave your hairdryer at home-here at Loews Regency New York, there is a Julien Farel professional hair dryer in every room. And if you're fed up of being charged for Internet access, take heart. Here, you'll find free Wi-Fi, for up to three devices, throughout the hotel, including in your room. Even better, you only have to log in once. ... more   less 
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Also Known As:
Regency New York City
Regency Hotel New York
New York City Regency
Loews New York City
New York City Loews
Regency Hotel Nyc

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