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“Excellent hotel, superb staff and great location!” 5 of 5 stars
Review of Loews Regency Hotel

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Loews Regency Hotel
4.5 of 5 Hotel   |   540 Park Ave, New York City, NY 10065   |  
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Ranked #10 of 449 hotels in New York City
Wakefield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Excellent hotel, superb staff and great location!”
5 of 5 stars Reviewed 2 days ago NEW

This was our first stay and the Loews Regency and what an amazing experience this was as part of our 33 days trip across USA. Having stayed twice in Manhatten I can definitely say this hotel was the best yet. It could be the best hotel in town! The hotel lobby provides a fantastic impression of what the hotel is about. Recently renovated the hotel has been perfectly designed with attention to every detail. The lobby staff are very friendly and welcoming and so are the restaurant staff too. Our room was amazing thanks to the VIP manager who prepared for our stay, the hotel looked after us so well we felt like royalty! The hotel rooms were so comfortable and the beds and linen were so nice. We had breakfast both mornings and I would advise to either ore reserve a table or eat before 8am of after 9am. The restaurant caters breakfast for many business people just calling in and it seems a tradition for this hotel over the years. I heard that they cater for over 200 covers regularly. We had dinner one evening and whilst there was a couple of tiny errors, Megan was right on hand to put things right.
The concierge was very helpful and also patient with our questions.
This is just a stunning hotel in the midtown of manhatten that I would really recommend.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi B, Public Relations Manager at Loews Regency Hotel, responded to this review, yesterday
That's fantastic to hear Richard R. We are so happy to hear you had a wonderful time with us here at Loews Regency and you felt like royalty. That's what we are all about! Safe travels on your road trip and we look forward to welcoming you back again soon!
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110 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Boca Raton, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 days ago NEW

This hotel is very nice. Great location. Plenty lobby space and comfortable seating. Room is nice, not huge but enough to spread your wings. Bathroom is perfect (love the decoration). Hallways and elevators very comfortable. Quiet. Individual breakfast items are pricey but there are lots of N.Y. options around. Bar is nice for drinks. We didn't dine there. I would definitely go back.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi B, Public Relations Manager at Loews Regency Hotel, responded to this review, yesterday
It's wonderful to hear you had such a great experience Journey305! We love to hear feedback like this! Come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wetherby, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a great time my wife and I had in this perfectly located hotel. All the other reviews give details of the excellent facilities and rooms etc. but what makes this place special is the Staff (must say we had exactly the same very positive experience in the Loews Boston Hotel the week before). Everyone we met was so courteous, friendly and helpful from Reception, Housekeeping, Restaurant/Bar to, especially, the Concierge Team. Kathleen, Ela and Robert worked so hard to ensure we had a great time in New York with restaurant reservations, show bookings and general (very good!) advice. Can't wait to return, not just to New York, but to this Hotel.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi B, Public Relations Manager at Loews Regency Hotel, responded to this review, yesterday
We are thrilled to hear you had such a wonderful stay DerekJL2014. As you mention, we are renowned for our team members and the service they provide, and we're happy to hear you such a great experience. We look forward to welcoming you back when you're next in the Big Apple!
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Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Think of climbing onto and then falling into a cloud for a long restful sleep. This is how it felt getting into bed- sublime. The best hotel bed ever, woke up fully refreshed for another NY day.
Rooms spotless, location fantastic, staff all very attentive, one minor critique was the small bathroom but it was very well appointed- tv screen encompassed in the mirror
We will definitely return

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi B, Public Relations Manager at Loews Regency Hotel, responded to this review, yesterday
Great to hear that you lived the high life in the Loews Lane Orby Boy! We are going to use that line moving forward! We are thrilled you had such a great stay and will be back to see us soon. Safe travels!
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New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I feel very fortunate to have stumbled upon the Regency about a dozen years ago. Since then, I have stayed at the hotel each time I'm in NYC. The renovation is lovely but the primary reason that I enjoy my stays is the level of service. It is unquestionable that the staff is highly trained and eager to make sure that all guests have a superb visit.

While I would like to recognize everyone who is outstanding, I am certain I can't possibly remember all of the individuals who make a difference, but I'd like to try because of their efforts. For example, those who welcome guests at the front door and front desk include Angel, Oscar, Billy, Justin, Kyra, Rosina, Robert, Chet, David, Michael, Kathy, Nicole, Issac and John. Some of these individuals are bellhops, others front desk staff. All are eager to assist. And whether you check in at 3:00 PM or 3:00 AM, you will find that the staff is poised, professional and pleasant.

One suggestion I would make, especially to a new guest, is always have a bellhop go up to the room at the beginning of your stay. Not only will these individuals make you feel welcome, they will gladly show you things in the room that you might not otherwise notice. Plus, they will tell you about the hotel/neighborhood and that information is enormously helpful.

The staff at the concierge desk, especially Kathleen, Lisa, Robert and David, are warm and friendly. Don't hesitate to ask them any questions. Housekeeping is superb; a personal favorite is Dolores. If anything is amiss with the room, you will find engineering as gracious and professional as the staff at the front desk/lobby. Leonard adjusted the temperature in the room and he was knowledgeable and pleasant.

In the restaurant/bar, there is a wonderful team that includes, but is not limited to, Sam, Henry, Franklin, Sukendu, Rezar, Eugene, Hafiz, Syed, Josh, Jose and Lorenzo. If you have the time to learn the names of the staff, I would suggest doing so, as there is such camaraderie that it makes each stay more enjoyable. The food is consistently well prepared and the dining room is a relaxing change from the hustle of the city.

The hotel has two car services. One is a house car and the driver, Paul, is a special treat. Gregarious and gracious, he could not do a better job of chauffeuring guests. The second service is with FIAT and they, too, are highly professional.

The hotel is known to have many guests who have come for years. This is no surprise. My guess is that other guests appreciate the warm welcome and consistently fine service. (And it's a nice gift to the guests that so many of the staff have been with the hotel for many years.) But even if you haven't been coming for years, I believe you will be welcomed with an impressive level of professionalism. I have often asked new guests who I've bumped into in the elevator or restaurant about their experiences and they, like me, have been very positive.

Staying at the Regency is a special treat for this guest. I applaud the staff and their dedication to their work.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi B, Public Relations Manager at Loews Regency Hotel, responded to this review, yesterday
WOW A H! Thank you for such an outstanding review! You clearly know the hotel and our team members extremely well. Thank you for being such a loyal guest to us over the years. We hope to continue welcoming you through our doors for many years to come. We will also pass on your recognition to all of our team members that you mention. Thank you again and we look forward to seeing you soon!
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Given the amount of travel I do, I'm rarely impressed by the environs of a hotel. But the experience at this hotel has been superlative in every way. Our room was spacious and luxuriously appointed, so much so that we didn't want to leave! But the highlight of our trip was the staff from start to finish. In particular, we crossed paths with a member of the housekeeping staff, Yaniret, who was the epitome of friendly, cordial, helpful service. She was so welcoming and engaging that we were sad to leave her! Another example was from the front desk staff: During the afternoon I noticed some missed calls on my cell from the hotel. Why would they call me? It turns out that I had parked on the street and one of the bellhop (Igor?) noticed that we had left the headlights on, so they wanted to let me know. With such fantastic staff, this hotel is a rare find!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi B, Public Relations Manager at Loews Regency Hotel, responded to this review, yesterday
Thank you for the feedback mgk2012. We are so happy to hear you enjoyed your stay so much and our team members were particularly attentive and helpful. We will definitely pass on the recognition to Yaniret and Igor. Come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I'm not normally a fan of big corporate hotels but this one was extremely nice to hang out in and it's in a great area for lots of NY sight seeing. In all we had a very comfortable and relaxing time. The room was big and quiet, with a very comfortable bed and reliable air con. The bathroom was on the small size compared with the bedroom but it was all very, very clean. The staff were noticeably attentive, professional and friendly. I'd definitely stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi B, Public Relations Manager at Loews Regency Hotel, responded to this review, yesterday
Great to hear you couldn't fault us Ali K! We are thrilled to hear you had a great time with us and will be back soon. Safe travels home to London!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Loews Regency Hotel

Address: 540 Park Ave, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in New York City
#2 Spa Hotel in New York City
#8 Luxury Hotel in New York City
#22 Romantic Hotel in New York City
#107 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Loews Regency Hotel 4.5*
Official Description (provided by the hotel):
All the benefits of Midtown Manhattan at your fingertips, with a Park Avenue address. The re-imagination of the new Loews Regency sets a new standard in luxury and thoughtful design with the traveler's needs in mind. With thoughtful service genuinely delivered, our goal is to make sure you can focus on your plans while visiting New York City, whether it is for work or play. Let us take care of the little but all-important details, like complimentary pressing of two garments upon arrival. (Welcome to wrinkle-free travel.) Leave your hairdryer at home-here at Loews Regency, there is a Julien Farel professional hair dryer in every room. And if you're fed up of being charged for Internet access, take heart. Here, you'll find free Wi-Fi, for up to four devices, throughout the hotel, including in your room. Even better, you only have to log in once. ... more   less 
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Also Known As:
Regency New York City
Regency Hotel New York
New York City Regency
Loews New York City
New York City Loews
Regency Hotel Nyc

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