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“Unprofessionally Run” 1 of 5 stars
Review of Hotel Plaza Athenee New York

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Hotel Plaza Athenee New York
5.0 of 5 Hotel   |   37 E 64th St near Madison Ave, New York City, NY 10065 (Manhattan)   |  
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Hotel amenities
Ranked #127 of 459 Hotels in New York City
bricklinng
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“Unprofessionally Run”
1 of 5 stars Reviewed April 28, 2014

My family was invited to a dinner at Plaza Athenee and elected to stay there for convenience. On day of booking, standard room price on web site was $695, Orbitz was $595 and Hotels Tonight (that night only, 2 months before our date) had it for $375. I got "special" rate of $495. Opportunism in this business is rampant and annoying, but fleecing and lying are not.

First, the positive: Plaza A put on an excellent dinner in a private room. Food and service were excellent. Location on upper East side is fine.

Next, the medium: Rooms, furniture were OK. Rooms are small, fixtures are slightly worn and dated, lighting is dim, but OK.

Next, the real Plaza Athenee experience which was really unprofessional and awful:

We booked connecting rooms with standard 3PM checkin. At 3:15, one was ready and desk person (passing knowledge of English) said of second, "cleaners are in the room and it will be ready in 15 minutes". Wife went to first room, noted no cleaners in second room; I parked car and returned at 3:45. Still not ready. I asked if there was something else and was told only a 2 bedroom suite at $3500 per night. At 5:00 PM we saw bellman enter connecting room and remove luggage from prior occupant--no cleaning had been done. Finally ready at 5:30. The hotel lies.

Upon checkout the next day I looked at my bill to see charges as follows:
1. $26.00 for luggage help on the way in. I have never seen a charge for helping with luggage and if a hotel wants to charge, you might think they would tell you in advance. Not the Plaza A. Remember, it is unprofessionally run and just wants as much of your money as it can get.
2. $28.00 for luggage help on the way out.
3. $58.00 for parking a car when I had parked the car myself at a garage a block away
4. Two $8.00 charges for minibar. Not only did we have nothing, we had actually had housekeeping empty the minibar so we could use the frig for storing food for children. So there was not even one item in the room--still they charged.

Think this is just a fluke? One member of our group removed a glass from her minibar to use for water and was charged $14.10. Another had a "bellman charge" of $5.00 with no idea why. This latter person never booked the special rate of $495 and instead got a room on Orbitz for $434.

If you are thinking about staying at this hotel, prepare to find an "OK" physical plant operated by an unprofessional staff who will first try every trick to get as much money from you as they can for the room and then further pad this by fleecing as much as possible by any means, ethical or not, all the while grinning.

Room Tip: Try the London on 54th street. Really nice hotel with great rooms and suites. Nothing in NY is cheap...
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  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athenee, General Manager at Hotel Plaza Athenee New York, responded to this review, May 2, 2014
Dear Guest,

Thank you for taking the time to share your recent experience at the Hotel Plaza Athenee. We greatly value the feedback you have provided which we have reviewed with the departments mentioned.
As you may know, hotels have standardized charges for various services to include porterage.
I have reached out to you directly through email and look forward to having the opportunity to review your challenges in person.
Your patronage is much appreciated and we hope to have you back at the Hotel Plaza Athenee in the future.

With kind regards,


Anne-Juliette Maurice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Baar, Switzerland
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 27, 2014

A perfect location in the middle of Town. Very central, you can walk everywhere. It's quite, our room had a balcony where we enjoyed the sun and the skyline. Room is big enough separate kitchenette and large closet. Breakfast is perfect, we enjoyed the granola with fresh berries and yoghurt. The staff is very helpful and friendly. We will come back. Stayed in room 1510.

Room Tip: We stayed in 1510.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, UK
Top Contributor
69 reviews 69 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed April 23, 2014

From check in to getting into the cab back to the airport our stay at the Plaza Athenee was perfection.

We celebrated our anniversary in NYC and he hotel made our stay memorable, from the personal greetings to chocolate dipped strawberries - all fantastic.
Room was grand and bathroom was beautiful. Plenty of storage and good amenities too.
Probably the best sleeps I've had in NYC in over 30 visits.

Situated on the quiet E64th street between Madison & Park the location is perfect for a walk into Central Park or getting the bus down 5th Ave. 59th Street on the 4,5,6 line has an express platform stop so you can get all the way downtown (or way uptown) in super quick time. You will also find the F train right around the block another line taking through the heart of midtown to Macy's doorsteps then onto LES and Brooklyn.

Its hard to say you feel at home in a hotel but here we did. No hassles, just understated perfection all round.

For the right deal I would instantly stay here again.

Room Tip: Pay a little bit more for a larger room, worth every penny folks!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2014

We were greeted personally by Sebastian the GM who was professional, warm & down to earth.
The Hotel was charming & elegant with super service & a Boutique style.
It was my Wife's 50th Birthday & we were upgraded to a magnificent suite over looking a stunning tree lined street. A chocolate cake was delivered to add an extra special touch.
Room service was excellent, food delicious, hot & quickly delivered.

Rick the concierge was outstanding, booking us the " Taste of Harlem Tour" which was a highlight of our trip; he also assisted us with other reservations etc - nothing was too much.
Over all we would highly recommend this Hotel for service & location.

Room Tip: Request a room at the front of the Hotel for a quiet street view.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 21, 2014 via mobile

We were very impressed with the calibre of this hotel. We stayed for nearly a week and were extremely comfortable. The fit out of the room was tasteful and fresh and quite spacious with a little entrance hallway. Service was consistently professional and friendly with a European flavour. And as for the location? Just wonderful. Being between 2 avenues is so quiet and this is a very convenient upper East location with excellent restaurants nearby. Ask the fabulous concierge Rick for recommendations. They were faultless.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 19, 2014

This was a very nice hotel, but not quite the 5-star luxury I was expecting. It is a small, quiet boutique hotel, which is great if you want a more private, homey vibe, but I missed the grander scale of hotels like The Plaza and the buzzy nightlife of The Carlyle. Rooms are hit or miss. I received a triple-upgrade to a Deluxe room, which was wonderful with a huge marble foyer and double closets! However, my dad supposedly received the same upgrade, yet his room was smaller and much more average, nothing fancy. Bar Seine is very cozy and offers yummy food for breakfast, lunch and dinner. However, I didn't think the high prices were justified for a relatively casual bar/lounge setting. The one exception is their Afternoon Tea- you get a LOT of food, especially desserts! The location of this hotel is one of it's greatest assets, in the heart of the Upper East Side while at the same time walking distance to midtown- and with Chanel a few doors down! Overall, I recommend it if you're looking for a more genteel, quiet place to stay as opposed to a grand deluxe landmark like the Plaza or Carlyle (sorry to keep namedropping those two, they're just my faves!)

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

Everything about this jewel of a hotel met my expectations and beyond....from being upgraded to a beautiful suite with immaculate furnishing and fittings, to the wonderful staff who would do anything for you.... i used to stay at the Plaza Hotel but Plaza Athenee makes that hotel look like a 3 star!!!

my new go to hotel for my four annual trips to New York, im hooked....

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza Athenee New York

Address: 37 E 64th St near Madison Ave, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#27 Spa Hotel in New York City
#87 Luxury Hotel in New York City
#100 Business Hotel in New York City
#104 Romantic Hotel in New York City
#171 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Plaza Athenee New York 5*
Number of rooms: 142
Official Description (provided by the hotel):
On a quiet tree-lined street of the Upper East Side is where you will find the Hotel Plaza Athenee, a boutique luxury hotel nestled among genteel residences and lavish townhouses on Sixty-Fourth Street between Park and Madison Avenue. Combining cosmopolitan luxury with the intimacy and services of a boutique hotel, Hotel Plaza Athenee has created a home away from home for royalty, world leaders, celebrities, executives and sophisticated travelers from all around the world since 1984. Charming and elegant in every detail, rich in style, Hotel Plaza Athenee speaks of a more refined time and place. The classic grandeur of the Hotel Plaza Athenee welcomes with an opulent atmosphere where Louis XVI style meets Manhattan's uptown chic. Hand-painted murals, noble Italian marble, French antiques and lux furnishings create our gracious haven. Located in the heart of Manhattan, the best of New York City's attractions are within a short walk from the Plaza Athenee's front door. Enjoy delightful strolls to Central Park, Madison Avenue boutiques, galleries, and museums. Our location is convenient to the city's cultural, financial and business centers. Offering sophisticated cocktails, an extensive curated wine and champagne list, as well as refined afternoon High Tea and Light Fares, our beautiful Bar Seine's eclectic decor of rich velvets, animal print fabrics, and leather floors provides the perfect setting for all occasions. The exquisite gastronomical feasts of Arabelle are sure to linger in one's memory. Our Chef's culinary creations for breakfast, lunch, dinner, and Sunday brunch are served with grace, using only the finest local, organic ingredients. Where leaders of finance and fashion plan strategy on next season's creations, Royalty and A-list celebrities dine privately, weddings and celebrations are meticulously catered to; understated and attentive service is our passion. To relieve and strengthen both mind and body, The Hotel Plaza Athenee houses a 24-hour fitness center and offers our guests the only Valmont SPA in the United States. At sunrise, greet the morning with vigor. At dusk, melt away the tensions of work and play. There are still retreats in the world where proud service and love of detail are unobtrusively and generously given. In New York, Hotel Plaza Athenee is such a place. Accommodations The Hotel Plaza Athenee offers 140 guest rooms in a variety of styles and decor. Find respite in the lushness of our guestrooms and suites where thoughtful touches of comfort and luxury soothe away the day's travails. All guest rooms feature ultra-plush beds with luxurious Italian linens, Louis XVI style furnishings, comfortable seating areas and writing desks. Plasma TVs and wireless internet services are provided for your in-room entertainment. A selection of suites feature enlarged marble bathrooms with deep soaking tubs, double sinks, full kitchenettes and boast both sun-drenched indoor-glass enclosed atrium terraces and outdoor balconies with unobstructed panoramic views of the New York City skyline. Configurations of up to four bedrooms with living rooms and dining rooms, offer a residential style experience with upscale services. The ambiance is reminiscent of fine homes, thoughtfully furnished, elegant and polished. ... more   less 
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Also Known As:
Hotel Plaza Athenee
Plaza Athenee New York City

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