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“Excellent hotel” 5 of 5 stars
Review of Hotel Plaza Athenee New York

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Hotel Plaza Athenee New York
5.0 of 5 Hotel   |   37 E 64th St near Madison Ave, New York City, NY 10065 (Manhattan)   |  
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Hotel amenities
Ranked #127 of 459 Hotels in New York City
Rome, Italy
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed October 11, 2013

The customer service in this hotel is beyond excellent! Courteous, attentive, fast. One of the best things about it is the location on a tree-lined QUIET street, which is a big plus in New York. It's reasonably near the subway. I would have no hesitation to recommend it to anyone.

Room Tip: We had a room overlooking the street, which was lovely.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
    199
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed October 8, 2013

I stayed in the hotel for one night. I selected the hotel because of the name and the neighborhood. The staff was very courteous and professional. However, the hotel is in very dated/worn condition. It is in major need of an upgrade or renovation. Everything from the interior of the elevators to the carpets in the common areas to the bathroom fixtures in the rooms are old, antiquated and not a 5 Star level. Further, there are some basic in-room amenities you expect from a 5 star hotel which are not present; such as powerful air-conditioning, tissues next to your bed, q tips and a shaving kit in the bathroom, and an iron and ironing board. Overall I regret having spent over $600 to spend the night there because I didn't feel that I got any value for my money.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pensacola, Florida
Top Contributor
100 reviews 100 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 3, 2013

Customer service at its best! Luxury hotels are always a bit pricey ,but this is well worth the cost. The suite is a nice size with a beautiful living room and dining room. The restaurant downstairs is nice but very expensive! The location is the Best! All the best shopping surrounding you and one block from Central Park. Restaurants galore with wonderful choices and you can see how the Upper East Siders really lives! If you like to walk, you can easily have a stroll to the Broadway district to take in a show. Less than 20 short blocks to the north is the MET! I can't say enough great things about this location.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 30, 2013

A lot of the experience of the Hotel Plaza Athenee depends on the type of room you get. There is no question you will be welcomed by a fantastic front door staff. They will treat you as if you are returning to your exclusive upper East Side apartment. And that is really the feeling of this intimate hotel. I enjoy a bit more of a vibe ( even as a traditionalist ) in a lobby, bar and restaurant. But for many....this is really perfection. Speaking of perfection .....the location ( for quiet and shopping all at the same time) can't be beat. Many of the rooms in the upper price range have been remodeled. Otherwise, expect old world. There is nothing wrong with that.....but some of these tired bathrooms just don't cut it in this price range. An easy thing to fix is turndown. These days...I overlook (and its not easy) expensive internet but I've not stayed in a hotel at this level without water on the nightstand at turndown for years. Its the little things that turn a 4 star experince into 5. This should be easily be 5 and it can be...MUCH of the time!

Room Tip: Duluxe or higher for a remodeled room and bath. Even 64th is quiet so front or back isn't an is...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pottstown, Pennsylvania
Top Contributor
85 reviews 85 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed September 22, 2013

We chose the Hotel Plaza Athenee (HPA) as our wedding venue as we were looking for an intimate setting for a relatively small wedding (approximately 32 people). Their space for the ceremony was well suited for our size wedding and the string trio playing during the prelude and procession. The private dining room served as a great space for the cocktail hour and the adjoining main dining room was excellent for the dinner and dancing. Many thanks are extended to Mary Cawley in all of her assistance in facilitating all of the menu planning and arrangements for our wedding. Our guests gushed over the food and the upscale presentation of the entire room. I heard "lavish" used more than once. So, we achieved our goal to have a memorable wedding for ourselves and our guests.

As for the hotel itself, during our two-night stay we had a suite on the 15th floor. Beautiful and spacious is all I can say. We had a small terrace which was pleasant in the cool evening. Even though the hotel is only situated 1.5 blocks from Central Park, even at this floor there was no clear view of the park. However, we did have a nice view of midtown. Service was excellent and the concierge was extremely helpful with finding a replacement location for post-weddding day brunch when our original location closed its rooftop dining for the season.

Again, many thanks to Mary and all of the HPA staff for creating an amazing wedding weekend. If you are planning a small wedding in NYC, the HPA is the place to hold it.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ontario
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 6, 2013

Great location, very friendly and courteous staff, fabulous room. We arrived in NYC at 7:30 am, 7hrs or so prior to check in time. The Athenee graciously checked us in and offered us a room as well as an upgrade!!! We were assigned a renovated room, which was luxurious. It was clean, bright, sunny and quiet. Right from the comfort of the bed,the bedding to the richness of the marble in the bathroom.
All staff was courteous & exceptionally good at their particular job.
Hotel stored our luggage in a secure area all day as our flight did not depart NYC until midnight. This allowed us to enjoy the city for a full day without the worry of secure storage. Safe for documents available at front desk also.
Downfalls: internet should be complimentary in-room with a 5 star luxury hotel in NYC. Would be nice if complimentary tea cart was available all morning or at least until 11 am
These two are minor services that need a tweeking. Otherwise we enjoyed our visit and would definitely stay again, it will be difficult to stay else where now!!!!
PS we did not get a chance to try the spa.

Room Tip: choose a renovated room if possible
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 3, 2013

This hotel is in a great location and is very pretty but for a Leading Hotel, the amenities are lacking. The bathroom was very small and very dated. The shower was leaky, the hair dyer attached to the wall stopped working halfway through its use. A very uncomfortable space indeed. The Leading Hotel breakfast that is included for members was very lacking. By the time we ordered our breakfast, that was supposed to be free, it cost us close to 100.00
We have been to many Leading Hotels around the world and this Leading Hotel needs to revamp their policy on free breakfast. We won't be staying here again. The staff and service were great though......credit where credit is due!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza Athenee New York

Address: 37 E 64th St near Madison Ave, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#26 Spa Hotel in New York City
#87 Luxury Hotel in New York City
#98 Business Hotel in New York City
#104 Romantic Hotel in New York City
#172 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Plaza Athenee New York 5*
Number of rooms: 142
Official Description (provided by the hotel):
On a quiet tree-lined street of the Upper East Side is where you will find the Hotel Plaza Athenee, a boutique luxury hotel nestled among genteel residences and lavish townhouses on Sixty-Fourth Street between Park and Madison Avenue. Combining cosmopolitan luxury with the intimacy and services of a boutique hotel, Hotel Plaza Athenee has created a home away from home for royalty, world leaders, celebrities, executives and sophisticated travelers from all around the world since 1984. Charming and elegant in every detail, rich in style, Hotel Plaza Athenee speaks of a more refined time and place. The classic grandeur of the Hotel Plaza Athenee welcomes with an opulent atmosphere where Louis XVI style meets Manhattan's uptown chic. Hand-painted murals, noble Italian marble, French antiques and lux furnishings create our gracious haven. Located in the heart of Manhattan, the best of New York City's attractions are within a short walk from the Plaza Athenee's front door. Enjoy delightful strolls to Central Park, Madison Avenue boutiques, galleries, and museums. Our location is convenient to the city's cultural, financial and business centers. Offering sophisticated cocktails, an extensive curated wine and champagne list, as well as refined afternoon High Tea and Light Fares, our beautiful Bar Seine's eclectic decor of rich velvets, animal print fabrics, and leather floors provides the perfect setting for all occasions. The exquisite gastronomical feasts of Arabelle are sure to linger in one's memory. Our Chef's culinary creations for breakfast, lunch, dinner, and Sunday brunch are served with grace, using only the finest local, organic ingredients. Where leaders of finance and fashion plan strategy on next season's creations, Royalty and A-list celebrities dine privately, weddings and celebrations are meticulously catered to; understated and attentive service is our passion. To relieve and strengthen both mind and body, The Hotel Plaza Athenee houses a 24-hour fitness center and offers our guests the only Valmont SPA in the United States. At sunrise, greet the morning with vigor. At dusk, melt away the tensions of work and play. There are still retreats in the world where proud service and love of detail are unobtrusively and generously given. In New York, Hotel Plaza Athenee is such a place. Accommodations The Hotel Plaza Athenee offers 140 guest rooms in a variety of styles and decor. Find respite in the lushness of our guestrooms and suites where thoughtful touches of comfort and luxury soothe away the day's travails. All guest rooms feature ultra-plush beds with luxurious Italian linens, Louis XVI style furnishings, comfortable seating areas and writing desks. Plasma TVs and wireless internet services are provided for your in-room entertainment. A selection of suites feature enlarged marble bathrooms with deep soaking tubs, double sinks, full kitchenettes and boast both sun-drenched indoor-glass enclosed atrium terraces and outdoor balconies with unobstructed panoramic views of the New York City skyline. Configurations of up to four bedrooms with living rooms and dining rooms, offer a residential style experience with upscale services. The ambiance is reminiscent of fine homes, thoughtfully furnished, elegant and polished. ... more   less 
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Also Known As:
Hotel Plaza Athenee
Plaza Athenee New York City

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