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“Fantastic Service, Warm Staff. Great Accomdations” 5 of 5 stars
Review of Hotel Plaza Athenee New York

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Hotel Plaza Athenee New York
5.0 of 5 Hotel   |   37 E 64th St at Madison Ave, New York City, NY 10065 (Manhattan)   |  
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Ranked #132 of 451 hotels in New York City
Ship Bottom, New Jersey
Top Contributor
283 reviews 283 reviews
29 hotel reviews
Reviews in 91 cities Reviews in 91 cities
107 helpful votes 107 helpful votes
“Fantastic Service, Warm Staff. Great Accomdations”
5 of 5 stars Reviewed December 30, 2011

Certainly there is a reason why this boutique hotel is ranked in the top 100 in the world. Excellent rooms, great staff, outstanding spa. 1 block from Central Park. Close to everything [right along Madison and great shopping].

This is a location we will stay at on our next return trip.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 25, 2011

A fast getaway for 2 days in the city. The hotel was elegant and immaculate. The service was beyond fantastic where nothing is a problem and you feel very special but you know they really mean it. Location is key and it doesn't get better than this. What a hidden gem in NYC.....

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 18, 2011

Checked into this $800/nigh hotel expecting the 5 star treatment (think Four Seasons). Well it was not that. First room they showed me for $800 was about 150 sq.ft. and was directly next to the air conditioning exhausts. I finally had to speak to the manager to get a room that did not over look the AC apparatus. Turns out all the rooms are extremely small from my outlook. Hotel is dated and in need of a redo. Kinda like something out of the 1960's. The bed was comfortable and linen nicely done. Lobby is also tiny and can get very congested. We wanted to eat at a German restaurant but the Hotel concierge told us there were none around due to the fact that New Yorkers do not like German food! All and All I was not overly impressed.

  • Stayed December 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athenee, Manager at Hotel Plaza Athenee New York, responded to this review, December 20, 2011
Thank you for your honest feed-back-I am sorry we did not live up to your expectations. We have redone most guest rooms in 2010 and will do the remainder in 2012 and our rooms have a range of 285-460 sf. I have addressed the restaurant issue with the concierge who is extremely sorry for not being able to provide appropriate recommendations-there certainly are a number of options.
I would be happy to discuss this further and make up for your disappointment-please feel free to contact me at swurst@plaza-athenee.com.

Sebastian Wurst
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Castle, New Hampshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2011

Feel like you are lucky enough to live in the Upper East Side of Manhattan, steps from Madison and 5th Avenue, Central Park, shopping, dining and museums....yet discreetly located on a quiet residential avenue. The service and surroundings are top notch and we were treated like the royalty that has been known to stay here....we even had Veuve on ice in our room and chocolate covered strawberries upon arrival!! A wonderful way to kick off our weekend getaway in the city. I definitely hope to stay here again!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2011

Some of the best service I've ever had at a hotel. It was a pleasure to stay at the Athenee. Special mention to Jason who took care of the late night room service and kept the bar open after hours for us to enjoy nightcaps after some long days working.

I would absolutely stay at the Plaza Athenee again.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 20, 2011

I was in NYC for 10 days and I had a chance to stay at a few hotels.
My award goes to Plaza Athenee and I think this hotel deserves it.

The location is pretty exclusive, residential neighbourhood, more calm then midtown. You can walk to very nice places or you have the underground if you need to be more fast.

The check is wonderful, sitting down in a lounge area, more relaxed than the check in counter.
My room was a perfect balance of tradition and modern elegance.

I visited the SPA and unluckily I had no time to use it. Will do next time.

Last but not least, every member of the team made me feel home every single moment.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 19, 2011

Just a perfect hotel in every sense. So Quiet- you may never know that you are just two blocks from a very busy New York street and great shopping. The staff were great, so helpful and
accomodating and the helpful staff on floor 12 even cleaned our room before we had a late check out, just going that extra mile. The room was a good size for Manhatten and well equipped. The bed was very soft, perhaps for us a little too soft but again very comfortable.
Recent reviews are correct, the views are not spectacular but I trade that any day for quietness.
Just two blocks from Central Park perfectly located for the Frick Museum too.
Yes, we would go there again.

Room Tip: Floor 12 and 07 was a particularly quiet room and nice location although it wasn't a perfect vie...
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  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Plaza Athenee New York

Address: 37 E 64th St at Madison Ave, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#29 Spa Hotel in New York City
#87 Luxury Hotel in New York City
#97 Romantic Hotel in New York City
#130 Business Hotel in New York City
#228 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Plaza Athenee New York 5*
Official Description (provided by the hotel):
One of the most well-respected hotels in the world, New York City’s Hôtel Plaza Athénée provides European grandeur with the intimacy of a boutique hotel. It's prime location on the fashionable Upper East Side of Manhattan makes a day of sightseeing or shopping convenient for leisure and business travelers and for families alike. ... more   less 
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Also Known As:
Hotel Plaza Athenee
Plaza Athenee New York City

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