My husband and I stayed here for 3 nights. We booked thru AM EX Platinum which guaratees a suite upgrade if avaiable. When we checked in they said none were available even though I had just minutes earleir looked on line and they had plenty of rooms. The room we were put in was lovely and large though not a suite. The bathroom was the smallest hotel bath I have ever been in- no counter space, no shower caps, shower door did not close so the bathroom flooded everytime we showered and then the floor was as slippery as ice. Very poorly designed space. The worst experince was the temperature of the room. It was unseasonably hot in NYC that weekend and our room reflected the heat. No amount of turning down the temp and cranking up the AC worked. We were sweltering. I called engineering 2x's and they came and supposedly fixed the problem but they did not. going to a formal dinner on Friday night I had to change outfits 2 x's bc I was sweltering by the time I finished dressing. Not acceptable for a 5 star hotel that costs an average of $795 a night. And the front desk never did call to check on the satisfaction of the supposed repair of the AC. I called the hotel manager the day I returned home and 2 weeks later I have not heard back with any kind of apology or follow up. That is not acceptable. I will not stay here again nor will I recommend to friends. And breakfast of muffins, juice and coffee came to over $100 a day. I will not stay here again but will glady return to the Ritz Battery Park and the Palace which are hotels of perfection. The old Pierre, as I knew it in the 90's is no longer- Taj should be ashamed.
- Official Description (provided by the hotel):
- Landmark hotel on Fifth Avenue in New York City. ... more less
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- Also Known As:
- The Pierre Hotel New York City
- Pierre New York City
- Pierre Hotel New York City