The hotel made some mistakes on our recent four night stay (more on this later), so I thought to give it four stars. Then I realized this...The Pierre is a five star PLUS hotel, and the mistakes turned it into a five star hotel. I grew up in NY and visit there two-three times a year. This was a pure pleasure trip, and we were willing to splurge if it would be worth it. Criteria: a two room suite, would take our 15 lb dog, had at least a refrigerator. Our city-view suite was the last suite available for our dates. I was worried it would be dark. No way. On the 11th floor, we looked over the city and had lots of light. The living and bedroom were both very large. The furniture was very comfortable. The bathroom was off a hall between the two rooms, so it was possible to get up early and have full use of the rest of the space without disturbing the person still sleeping. The only suite we could get was a twin-bed one. We were on the wait list for a king. When we arrived they had made up the twins into a king without us asking. That was just one example of service to perfection. Housekeeping and the refrigerator we requested arrived within minutes of our requests. We felt like royalty! The shower and bathtub were fabulous, but I did wonder why they put a tv instead of a second sink in the renovated bathrooms! Our suite cost about $800/night on the promotional rate, less than half the rate of the Ritz and Mandarin Oriental, the other two hotels on Central Park I investigated. (Also it came with continental breakfast, but what that meant was you could spend $25 each at breakfast on whatever you wanted). Also, there wasn't nickel and diming here like many luxury hotels: bottled water was free; snacks and juice in fitness center were free; business center with office size printer was free; dog was free; refrigerator was free. If you like the mid-town location, I cannot imagine staying anywhere else! The mistakes: the concierge gave me a list of nearby garages that sent me on a wild goose chase; I also called the concierge before arriving and was told where I could get a day pass to swim laps at a nearby club and it turned out not to true. Since I swim laps most days, this was a HUGE piece of misinformation. They tried to then send me to a place almost 40 blocks away, and I wound up--after several hours of searching-- finding someplace much closer on my own, but thought they should have known this. (The fitness center at the hotel does have great equipment).The other mistake was that the front desk failed to have our dog's frozen food properly frozen, which meant it would spoil before the end of our trip. This made me very angry; we made it last, but barely. Still, I would stay here again in a heartbeat!
- Official Description (provided by the hotel):
- Landmark hotel on Fifth Avenue in New York City. ... more less
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- Also Known As:
- The Pierre Hotel New York City
- Pierre New York City
- Pierre Hotel New York City