My wife and I are New Yorkers and we are staying in Westchester while we are having our apartment renovated. Earlier this week for my wife's birthday I took her out for a night on the town .. dinner at 21 Club and theater tickets to see Pippen. I booked us a room at The Pierre because it is an elegant hotel that is wonderfully located. I had booked a "city-view room" and the scene from the windows on the 35th floor was amazing. Central Park and the upper East Side glistened outside of our room. The staff was helpful and friendly (there are even elevator operators) and everything in our room could not have been better. Our bed was luxurious and the linens, towels and accessories were top of the line.
But ... We arrived back to our room just after 11:00 PM and found that there was no water. Why we were not told when we went through the lobby was strange. There was a note on our desk in the room saying that water was to be turned off at 11:00 and would be on by 5:00 AM. We had not seen the note and called the front desk to be told that there was a "plumbing emergency". However the note did not call it an emergency and when we checked out we were told it was Con Ed that turned off the water. Three different stories that should have been handled better. The water came back on at 2:00 AM and even with that small misstep, out stay at The Pierre was very special.
If one is traveling to New York City and looking for a very special place to stay, I would highly recommend staying here. If you can afford a room with a City View, you will not be disappointed.