The Pierre is an outstanding provider of gracious and generous hospitality. The hotel is immaculate, quite lovely and extremely well managed. Every experience at the hotel, from the first greeting by the Doorman to a final goodbye is a positive one.
I believe it is no small task for a quality service provider like The Pierre to achieve a consistent and appropriate level of service throughout its organization. Over the years, as a visitor to top tier hotels here and in Europe, I have experienced service which is either too cool (eyes averted) or too friendly (a hug from a stranger, who we have met twice). The first is almost always uncomfortable and the second rings false.The team at The Pierre have it right and its carefully calibrated customer/client response is the product of great training and caring employees.
Our first visit in late January at The Pierre had been slightly problematic which I described when I answered the Taj Guest Feedback. I was very pleasantly surprised when the Guest Relations Manager answered my complaint and said he would make sure that the situation was resolved. In fact he made a huge difference with an upgrade that was responsive to our needs. The day after we checked in our granddaughter Emma took the train from Boston joined us and we really appreciated the additional space of the upgrade.
Choose a higher floor with a city view or one of the truly luxurious suites
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 23, 2013
Dear Harvey B,
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Thank you so much for your kind words! It is very special for our staff to receive such wonderful compliments from guests; we truly appreciate you taking the time to do so. It is through such thoughtful support and feedback like yours that our staff continues to be inspired to provide impeccable service each day. What a wonderful treat that your granddaughter was able to meet you from Boston! We hope you had a very special weekend together. We look forward to welcoming you back at The Pierre, A Taj Hotel, New York again in the near future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.