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“Better than most in New York” 5 of 5 stars
Review of The Pierre, A Taj Hotel, New York

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The Pierre, A Taj Hotel, New York
5.0 of 5 Hotel   |   2 East 61st Street at Fifth Avenue, New York City, NY 10065 (Manhattan)   |  
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Ranked #75 of 446 hotels in New York City
London, United Kingdom
Top Contributor
110 reviews 110 reviews
52 hotel reviews
Reviews in 53 cities Reviews in 53 cities
49 helpful votes 49 helpful votes
“Better than most in New York”
5 of 5 stars Reviewed April 21, 2013

This is a very pleasant hotel in an ideal location for both shopping and business. The rooms are larger than most and mine was in good, modern condition. On the other hand, the bathroom was quite small with only a shower but no bath. Service is friendly and generally excellent with old-fashioned touches such as lift operators. A la carte breakfast was very good if somewhat expensive. As a fastidious English man, I am often disappointed by tea outside my own country but in the bar here I was served a proper pot with tea leaves. Be aware that taxis can be hard to come by at busy times.

Room Tip: The higher levels are quieter.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, April 23, 2013
Dear PJW22,

Thank you so much for taking the time to write such a kind review. We are so glad to hear you were pleased with your stay at The Pierre, A Taj Hotel, New York, and enjoyed our centralized location to both shopping and business. We pride ourselves on our service so always appreciate when receive positive feedback from our guests. High Tea at The Pierre is a classic service we have been offering since the hotel first opened! We are so glad you were able to enjoy and experience this at Two E Bar/Lounge. Thank you again for your review and we look forward to welcoming you back in the near future.

Regards,
General Manager
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497 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Weston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2013

The Pierre is an outstanding provider of gracious and generous hospitality. The hotel is immaculate, quite lovely and extremely well managed. Every experience at the hotel, from the first greeting by the Doorman to a final goodbye is a positive one.

I believe it is no small task for a quality service provider like The Pierre to achieve a consistent and appropriate level of service throughout its organization. Over the years, as a visitor to top tier hotels here and in Europe, I have experienced service which is either too cool (eyes averted) or too friendly (a hug from a stranger, who we have met twice). The first is almost always uncomfortable and the second rings false.The team at The Pierre have it right and its carefully calibrated customer/client response is the product of great training and caring employees.

Our first visit in late January at The Pierre had been slightly problematic which I described when I answered the Taj Guest Feedback. I was very pleasantly surprised when the Guest Relations Manager answered my complaint and said he would make sure that the situation was resolved. In fact he made a huge difference with an upgrade that was responsive to our needs. The day after we checked in our granddaughter Emma took the train from Boston joined us and we really appreciated the additional space of the upgrade.

Room Tip: Choose a higher floor with a city view or one of the truly luxurious suites
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, April 23, 2013
Dear Harvey B,

Thank you so much for your kind words! It is very special for our staff to receive such wonderful compliments from guests; we truly appreciate you taking the time to do so. It is through such thoughtful support and feedback like yours that our staff continues to be inspired to provide impeccable service each day. What a wonderful treat that your granddaughter was able to meet you from Boston! We hope you had a very special weekend together. We look forward to welcoming you back at The Pierre, A Taj Hotel, New York again in the near future!

Warm Regards,
General Manager
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 17, 2013

My recent stay at the Pierre (1 night, April 14, 2013) was excellent. The staff were helpful and friendly. We stayed in a city view suite which was spacious, beautiful and extremely comfortable. We very much enjoyed taking the private car service to dinner and we had drinks in the bar before and after dinner. The drink menu was inventive and delicious. I also used the gym in the morning before checking out. The treadmills were very new and damp towels and water were available in the refrigerator. All in all it was a wonderful stay - the only problem was not staying longer!

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, April 23, 2013
Dear EmilyC,

It sounds as though you truly enjoyed your recent stay with us at The Pierre, A Taj Hotel, New York! We are so delighted to hear you were able to experience our house car, the 2012 Jaguar XJ, which is a very recent addition to the hotel. Two E Bar/Lounge is always changing up their drink menu, with inventive new cocktails created by our master mixologist. During your next visit to The Pierre you will have to be sure to extend your stay a few more days and experience our newly opened restaurant Sirio Ristorante New York and indulge in an in-room Jiva Spa treatment! We look forward to welcoming you back in the near future.

Regards,
General Manager
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2013 via mobile

Me & my daugther had a WONDERFUL stay at The Pierre. We started visiting New York a few times a year and now that we stayed here we will never stay anywhere else. Everyone is so nice & helpful....
LOVE, LOVE, LOVE this HOTEL.
Can't wait to go back!!!!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, April 23, 2013
Dear MarianB101,

What a wonderful tradition to start with your daughter! We are so delighted to hear that The Pierre, A Taj Hotel, New York has now become your hotel of choice for this special weekend occasion for you and your daughter. Our staff is always looking to make our guests feel as comfortable as possible and accommodate them during their stay anyway they can. We look forward to The Pierre becoming your "home away from home" while traveling in New York City!

Warm Regards,
General Manager
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Raleigh, North Carolina
Top Contributor
67 reviews 67 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 8, 2013

My daughter and I enjoyed this fabulous hotel while visiting New York during the US Open. Through American Express, we were able to enjoy first the hotel and then the extra amenities AE allows. Breakfast in the room was delicious and the Happy Hour was more than we imagined. We will stay here again and again!

Room Tip: The king size rom served our purpose beautifully!
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, April 23, 2013
Dear SavvyShopper47,

Thank you for your kind words! We are so glad to hear you and your daughter were able to share a special weekend together at The Pierre, A Taj Hotel, New York. We hope you had an awesome time at the US Open, how exciting! We are delighted to hear you enjoyed both breakfast and happy hour at Two E Bar/Lounge. Next time, you will have to join us for dinner at our new restaurant, Sirio Ristorante New York. We look forward to welcoming you back.

Warm Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 5, 2013

It is a great location on the park which is very convenient. The room was very nice and well done. However, the hotel is not really in the league of a four seasons in terms of service and attention to detail. The guest areas are a lot more run down than the rooms. The gym is average at best, especially for a 5* hotel. I found the staff to be a little mediocre...lots of them standing around but when it came to asking the concierge for help to find somewhere to eat (hotel did not serve food mid-afternoon after we came in on our flight) they were not very helpful bordering on aggressive. The food was decent but is expensive - $60 for eggs, coffee and two glasses of juice. After having spent a week at the Four Seasons in Seattle, Scottsdale and Beverly Hills I found the Pierre to be disappointing. The hotel had mistakenly charged me for an extra night...fortunately I did not use the express check-out and caught this on the way out - so worth going to the trouble to check.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 2, 2013

We had the pleasure of spending a weekend in NYC with the Taj Hotel, The Pierre. From the warm greeting at the front desk, to the wonderful concierge staff, the elevator attendants (yes, really, they accompany the elevators!) to the lovely man who gave us street directions and hailed cabs, it was a stellar experience. Even the way the housekeeper organized our room as part of the turndown service was akiin to living life like royalty. 2 papers at our door every day - we lived the New York life, drinking coffee at a local restaurant and reading the Times and the Wall Street Journal.

No, we're not the Kardasians, just a couple who found a slightly discounted room online and leaped at the opportunity to go from a 4 star, to a 5 star, and it was a delight. We even remembered how to sleep past nine. 3 nights, 4 days felt like a real vacation. It was hard returning to real life.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Pierre, A Taj Hotel, New York

Also Known As:
The Pierre Hotel
The Pierre Hotel New York City
Pierre New York City
Pierre Hotel New York City
Pierre Hotel New York
Address: 2 East 61st Street at Fifth Avenue, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in New York City
#50 Luxury Hotel in New York City
#54 Family Hotel in New York City
#60 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Pierre, A Taj Hotel, New York 5*
Official Description (provided by the hotel):
Landmark hotel on Fifth Avenue in New York City. ... more   less 
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