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“Great Warm Experience” 5 of 5 stars
Review of The Westin New York Grand Central

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The Westin New York Grand Central
4.0 of 5 Hotel   |   212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017 (Manhattan)   |  
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Breakfast for 2 Included
Ranked #213 of 458 Hotels in New York City
GreenLeadersBronze level
Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Great Warm Experience”
5 of 5 stars Reviewed March 1, 2013

My husband and I visited NYC for Valentine's Day. This hotel was in a great location to Grand Central station, Times Square, Rockefeller Center, and shopping on 5th and Madison. The staff was warm and friend, very helpful, and provided prompt service. Our room was a piece of heaven!! Best bed and bath I have had in a long time. I would definitely recommend this to others.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,473 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
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Vienna, Virginia
1 review
5 of 5 stars Reviewed March 1, 2013

While there is a fair amount of street noise, the staff are very friendly and helpful. Whether it was the front desk, a maid, or the bellhop - they were all great.

The mussels and hummus in the restaurant are tasty, as are the drinks.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Norwalk, Connecticut
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 28, 2013 via mobile

Looks like it was updated in past few years. Never stayed there when it was the Helmsley but rooms are hip/modern but not over the top. Clean, neat, orderly, staff was pleasant. Room was decent size for a NYC hotel, decent views, good location, and surprisingly QUIET for 42nd St. Price good too for location and brand. Bar is a little too minimalistic stylistically for my taste but decent selection of spirits and what matters is the people you're with. My only "ding" is the shower grout was a little dingy in one area and the tub had a chip in the porcelain. Those are pretty minor issues. Overall, Westin quality and I'd definitely stay there again.

Stayed February 2013, traveled on business
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Los Angeles, California
Top Contributor
136 reviews 136 reviews
121 hotel reviews
Reviews in 75 cities Reviews in 75 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed February 27, 2013

I do have to say that out of all the hotels I've stayed in NYC, this one had the most street noise. Perhaps it was my particular room...I don't know. That would be the only reason I wouldn't stay again.

Stayed February 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 27, 2013

Stayed here for one night to explore the touristy area with a few teenagers. Walking distance to Times Square and very close to the subway stations. The room size is decent and clean. The pillows were uncomfortable. Check-in was a horror. The line was out the door. Arrived one hour prior to check-in time and was told that the room wasn't ready, so we left our bags and went out to explore the nearby attractions. Came back after the promised time, but only one of the two rooms was available. No apologies whatsoever. I will not be coming back to this hotel.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2013

My Son and I were guests in The Westin Grand Central this past week (Feb 20-23, 2013) and we were impressed with everything!
The room was clean, the hotel looked clean and well maintained and the staff was sharp, crisp and professional. On Thursday morning I participated in a 'group run' which was a nice touch. The guide was a member of the staff and he did a great job with the mornings runners and besides being a great person – he is an impressive ambassador for both New York City and The Westin. I was able to run the route Friday morning on my own (now that I knew where to go!) -- Very nice. The front desk folks, the bellmen and the concierge – were all excellent. We will stay at The Westin Grand Central again when we come to visit NYC!

Room Tip: Upper floors have great views. Close to the train and easy to get in and out of.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Overland Park, KS
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 26, 2013

My daughter and I had a two-night stay at the Westin Grand Central last weekend. As it is newly rebranded as a Westin, the interiors are all new. Loved the artwork (photos of iconic Grand Central Terminal and 42nd Street sights) in the halls and rooms, the Heavenly Beds, waterfall shower, wine glasses, bathroom amenities, and friendly and efficient housekeeping staff. The rooms are surprisingly spacious for Manhattan, the lobby is dim, but this is soothing. Check-in went well, even at what I would consider the peak time of 5pm on a Friday. We were able to leave our bags on check-out day to finish our exploring. Location is right on 42nd Street so handy to the M42 Crosstown bus or Grand Central just a couple blocks away. There are ample restaurants around, but not so many that the sidewalks are packed with people all the time.

The biggest disadvantage is no free wi-fi in the room--we knew this going in, but it is still irritating. Would love to stay here again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in New York City
#126 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#162 Business Hotel in New York City
#212 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New York Grand Central 4*
Number of rooms: 774
Official Description (provided by the hotel):
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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