Stayed here from the 9th Nov to 18th Nov. Arrived pretty late in the evening at about 7pm. Check-in and check-out was a breeze despite the very busy lobby area. The room was newly refurbished and had a nice sweet scent to it. I stay in Westin hotels wherever I travel (SPG member) and to me, this was no different than the rest so there were consistency to it. However, the only drawback (as mentioned by some reviewers) were the housekeeping service. There were missing robes, missing towels and inconsistency in how the bathroom were cleaned. I ran out of facial tissues and it was never filled for the remaining 3 days of my stay. Hairdryer and iron was faulty after 2 days of usage - I did get replacement for the iron upon request but could not be bothered with the hair dryer as I had brought my own. Other than that, the room is totally comfortable. Noise is unavoidable as it is New York City after all.
Location wise, this hotel is perfect. It was near most of the attractions and all that is needed is just to walk a couple of blocks west and you'll find almost everything. Food and convenience stores are abundance too.
In summary, would stay here again as the rate paid was reasonable and comparable with other hotels in the city.
- Official Description (provided by the hotel):
- The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more less
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- Also Known As:
- The New York Helmsley Hotel New York City
- The Hotel New York City
- New York Helmsley Hotel
- Hemsley New York
- Helmsley Hotel New York
- The New York City Helmsley
- Helmsley New York