From the moment I had the bellman to pick up my luggage until the moment the bellman took my luggage to car awaiting to take me to the airport; I was treated with the utmost respect. From the desk clerks, to the concierge, to the bartender getting me a Coke while waiting on my lunch; I received top notch VIP service. My room was overly large, immaculately decorated, and very plush. I have stayed at many hotels in NYC and this is by far the most spacious, comfortable, and exquisite hotel I have had the pleasure of laying my head! I highly recommend this hotel if for an overnight stay as mine or a long term stay. This hotel will be my first and only choice when I travel to the city!

The only hotel I stay in when in Midtown Manhattan.Ambience is beyond any other you will find for the money. Walking distance to Times Square and all theaters.The staff is exceptional.The moment you want into the lobby you feel as though you have stepped back in time to a world of grandeur and elegance.

I had a great experience last year, in a Jr Suite. Everything was as pictured. When we returned in October we had booked an Executive King with marble foyer, and were eligible for an Iprefer upgrade. Upon check in they said they granted us an upgrade. The room was completely not as pictured. It had no marble foyer of any kind, we walked in and the bed was right there on the right. There were no nice red or purple bed covers and other bed decor as pictured. It was bed with a wooden headboard and white comforter on it (and it was in the morning, so not turn-down service time). No colors, nothing of the sort. I called and double-checked that this was an upgrade, but I still don't understand what it was an upgrade to. generally, the front desk was dismissive. I felt like we were placed into the worst room in the hotel even though it wasn't full and we made reservations in advance. The bathroom was marble and was nice, although significantly smaller than the jr suite that had a walk in closet. Otherwise, good location for a hotel. We had a off-season rate, but now I am concerned about my reservation for high season. I wouldn't pay $380 or up for what we got the second time.