I had a great experience last year, in a Jr Suite. Everything was as pictured. When we returned in October we had booked an Executive King with marble foyer, and were eligible for an Iprefer upgrade. Upon check in they said they granted us an upgrade. The room was completely not as pictured. It had no marble foyer of any kind, we walked in and the bed was right there on the right. There were no nice red or purple bed covers and other bed decor as pictured. It was bed with a wooden headboard and white comforter on it (and it was in the morning, so not turn-down service time). No colors, nothing of the sort. I called and double-checked that this was an upgrade, but I still don't understand what it was an upgrade to. generally, the front desk was dismissive. I felt like we were placed into the worst room in the hotel even though it wasn't full and we made reservations in advance. The bathroom was marble and was nice, although significantly smaller than the jr suite that had a walk in closet. Otherwise, good location for a hotel. We had a off-season rate, but now I am concerned about my reservation for high season. I wouldn't pay $380 or up for what we got the second time.

We enjoyed The Michaelangelo. Nice staff and great location. Our room was at the far end of the hall and the windows faced another part of the building. Thus the room was quiet but dark. There is a basic complimentary coffee and muffin breakfast on the lower floor which we did not know about initially. It was nice that they also offered the NY Times in the breakfast room.
I am not a fan of "mini bars" and would rather hotels keep the small refrigerator available for the customers own use. But The Michaelangelo has the locked style mini bar in the rooms instead.

We stayed here for our 25th wedding anniversary and had a fabulous time. The suite was quiet, luxurious and absolutely spotless. The hotel staff were very helpful and polite, and room service prompt. It is perfect location with so much in walking distance.
We had a wonderful holiday and will be booking in when we next visit New York.