I had stayed at the Michelangelo in 2004 and loved the location (even though right above Times Square, it is amazingly quiet once you turn off 7th Ave and enter the hotel) so when I had to come to NYC for a conference, I booked it for the weekend following my conference. On the day before I arrived, I received a voicemail at my office from the hotel re-confirming my reservation. I was worried what that meant (as in, "we don't have a room for you are you still coming?" sort of call). I returned the call and spoke to a nice reservations clerk and simply said I was already in NYC and would be there the next day. I also asked if I could check in at 2pm since I had to leave the conference hotel and he said he would note the request. At 2pm the next day it was pouring rain and when I arrived fairly wet from getting out of the cab even with an umbrella, I was told my room was not ready, but could have a drink since the lobby bar was open. Several people were waiting for rooms and were having a drink, so I hope it was true the rooms were not ready and this was not a chance to push pricey drinks. Shortly after 3pm (check-in per the policy) I was told it was ready. As to the condition of the hotel, I could tell the lobby and hallways had been updated significantly since my visit in 04. My room was one of the smaller ones in the back of the hotel (brick wall outside the only windows) and it was so far back I could not get a cell signal on my phone while in the room. But, it was extremely quiet and dark for sleeping. Like a lot of other commenters, I was not thrilled with the cost of wi-fi, particularly in light of the room cost, but it did work well and worked on a "24 hr from when you rent" basis and not a "end of the day is the stroke of midnight" basis, so even though I was there part of 3 days, I had wi-fi nearly the whole time for the cost of 2 days rental. I also got the express room service breakfast the first morning because I was tired, had been in NYC for a few days and wanted to sleep in. Though expensive (nearly $40), it was good, the food, coffee and drink were plentiful and of high quality. It was delivered timely and they quickly retrieved the used tray when I called. The day before I left, I approached a desk clerk and asked if I could get late checkout the next day. He said he could not do that nor note it on my room and that I would have to wait and call no earlier than 7am to see if I would be allowed to do so since they couldn't tell yet if there would be a need for my room. I was puzzled by this since they called me before I showed up and figured they had a pretty good idea of the number of guests expected the next day, so I let it go. The next day, I left right at normal checkout time (1pm) without bothering to ask for permission to stay a little longer. There were only minor piccadillos, I will definitely stay here again.
- Official Description (provided by the hotel):
- Be our guest! You will be honored with all the attention and impeccable service you deserve. Experience a place that captures the imagination and attention of the world. So close to NY's Theatre District, Times Square's entertainment and corporate headquarters, proximity to Rockefeller Center--you are in the perfect corner of the city for all you wish to do. With meeting and personal event facilities, plan a perfect event with us. ... more less
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- Also Known As:
- The Michelangelo Hotel New York City
- Michelangelo Hotel New York City
- Michelangelo New York