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“Great hotel and staff” 5 of 5 stars
Review of The Mansfield

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The Mansfield
4.0 of 5 Hotel   |   12 West 44th Street, Off of Fifth Avenue, New York City, NY 10036 (Midtown)   |  
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Ranked #267 of 464 Hotels in New York City
New York
1 review
“Great hotel and staff”
5 of 5 stars Reviewed July 5, 2014

Great hotel .. The staff are amazing... I stay for a week 4 times a year and wouldn't dream of staying anywhere else. The front of house are very friendly and make you feel at home. A special mention to Andrew, jimmy, jojo and Robert who are all a credit to the hotel.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this review, July 10, 2014
Dear Richard M,

Welcome Back!! Thank you for being a loyal guest and leaving a wonderful review on Trip Advisor. I am glad that you are comfortable in our hotel and that our staff treated you exceptionally well. I will be sure to reach out to them and pass on the review. We look forward to welcoming you back,


Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,311 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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MA
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 29, 2014

The Mansfield is perfectly located in midtown. The soundproofing is excellent. Stayed opposite the elevator and was afraid I'd be woken all night long. Couldn't hear a sound. Bathrooms are minuscule, but fully equipped. I love it there, but don't want to recommend it too highly so that whenever I need a room, there will be one available for me!!!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this review, July 2, 2014
Dear Moosella,

Thank you for choosing the Mansfield hotel and sparing us a trip advisor review. I am more than glad to know you loved the Mansfield, our amenities and our prime location. Again, thank you for your review I look forward to having you stay with us again.


Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Ontario
1 review
5 of 5 stars Reviewed June 29, 2014

Hotel was smaller but very authentic. Although the rooms are on the smaller side, we really enjoyed our stay, appreciated the history of the hotel, and the staff was great! Will definitely recommend this hotel to others.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this review, July 1, 2014
Dear Shelly V,

We are delighted you enjoyed your stay with us and thank you for the feedback! Overall, we are happy to read that you had a wonderful stay and enjoyed the ambiance of our hotel. Our staff makes sure to have a great impression on all guest! Please be assured that we continuously review all guest feedback in order to improve our service. On behalf of the entire team we all look forward to having you with us once again very soon.


Regards,
Lisa Grossberg
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Irvine
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 28, 2014

It was terrible to me, because i found something dirt, like taco source or ketchup, in the inside of bed sheets and we had felt itchy as well. They exchanged the room for us, but new room had a bad smell, like toilet. We gave up. I don't wanna recommend this hotel. Only good thing is location.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this review, July 1, 2014
Dear Jessi201,


Thank you staying with us here at The Mansfield and for providing us feedback following your stay. I do apologize that there were issues that prevented you from having the best possible stay with us.

We pride ourselves on our guests having the best experience possible, and would welcome the opportunity to give you an experience that exceeds your expectations. Please contact my assistant Crystaline Ramos and she'll be more than happy to make your arrangements for a complimentary upgrade the next time you're in New York. We look forward to seeing you in the near future and thank you once again for your feedback.


Regards,
Lisa Grossberg
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Riverside, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 27, 2014

Small room, but fine if you are only 2 people. This is probably the best location in NYC - convenient to just about everything, esp. theater. Free coffee, apples and lemon water all day long. Nice fitness center, too, although with all the walking you do in Manhattan, we didn't use it. Make sure you call them directly to make sure you are getting the best rate. The non-refundable rate w/a full-sized bed is the absolute cheapest I could find. Bathroom was decent w/a windowed shower.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this review, July 1, 2014
Dear Curtis P,

Thank you for choosing to stay with us here at The Shoreham and providing us with feedback following your stay. I'm very pleased that you loved the location. It's definitely one of the major features that make our hotel so special. The tourist attractions, major shops and various subways bring a great finishing touch. It brings me great pleasure that you were comfortable in our rooms. We look forward to welcoming you back.

Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
4 of 5 stars Reviewed June 25, 2014

Location tiptop. Great value. Small but expected, who wants to be in d room after all but to rest. I was allowed to check in early with no extra charges. TQ, was very tired when we arrived from San Jose

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this review, July 1, 2014
Dear Natera Y,

Thank you for sparing a review on Trip Advisor. I am pleased to learn that you enjoyed your stay and our prime location. Thank you for staying with us, we look forward to seeing you again!

Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
4 of 5 stars Reviewed June 23, 2014

Very conveniently located to Grand Central & Time Square. Hotel is typical NYC-tight quarters, but enjoyable.
M Bar gave an in-house option to not have to leave, and/or good place for nightcap at end of the night

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this review, June 25, 2014
Dear David M,


Thank you for taking the time to share your most recent experience with us. We were truly delighted that you enjoyed our location and that it was convenient for you. I am also happy our hotel bar was to your satisfaction. I look forward to seeing you again the next time you are in need of a hotel room.


Regards,
Lisa Grossberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mansfield

Address: 12 West 44th Street, Off of Fifth Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Best Value Hotel in New York City
#158 Luxury Hotel in New York City
#209 Romantic Hotel in New York City
#217 Family Hotel in New York City
#220 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Mansfield 4*
Number of rooms: 126
Official Description (provided by the hotel):
An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. Guests can enjoy complimentary 24-hour espresso and cappuccino in the hotel's classically-restored Beaux-Arts Club Room. ... more   less 
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Also Known As:
The Mansfield Hotel New York City
Mansfield New York City
Mansfield Hotel New York City

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