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“Great Midtown Location” 3 of 5 stars
Review of The Mansfield

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The Mansfield
4.0 of 5 Hotel   |   12 West 44th Street, Off of Fifth Avenue, New York City, NY 10036 (Midtown)   |  
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Suites + Breakfast + WiFi
Ranked #273 of 464 Hotels in New York City
Morristown, Vermont, United States
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Midtown Location”
3 of 5 stars Reviewed August 23, 2013

Great location if you need to be in Midtown. Yes, the rooms are small, but it is Manhattan. Staff was friendly and nice although to be honest, the guys seemed to be doing everything. The female staff I came in contact with was not knowledgeable of the area or the basic functions of working the front desk. Book ahead and you can get some good deals. I got a junior suite that allowed me to spread out a bit and that was still considerable less than hotel rooms at most NYC hotels. The A/C units are in window units and they ran the entire 4 days I was there. My room smelled a bit musty, but it cleared out eventually.

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, September 5, 2013
Dear VailtoVermont,
Thank you for staying with us at the Mansfield Hotel. We are pleased to hear that you enjoyed the friendliness of our team as well as the location of the hotel. We hope the next time you are in NY you come visit us again.

Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,392 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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English first
Berkeley, California
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed August 22, 2013

Stains on the walls, cheap glue in the bathroom, super marked up floors, false advertising on free wifi (it's only in the lobby, you have to pay in your room). Will not stay there again, and will not use "name your own price" again from priceline.

Great location, but the rooms are very tired. There were stains on the wall, the floors were beat-up, the A/C is just a window box. Dark, cramped, tired. Definitely not the 4 stars that were advertised. Would be fine had it been advertised and priced at a 3 star, but would have stayed somewhere else had I known what I know now.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, August 23, 2013
Dear nakedespresso,

Thank you for taking the time out to review the hotel. The team and I are very disappointed your stay was unsatisfactory. We really appreciate the feedback as it will allow us to hone in on the areas you described. Customer satisfaction is our #1 goal and with all the feedback we get from our guests; will assist us in getting better. We hope the next time you are in NYC you will give us another chance so we can make your next stay more enjoyable.
Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 20, 2013

The hotel is conveniently located near major attractions in Manhattan. While the room was quite small for two people and the lighting in the room was dim, the caring staff fostered a cordial ambience.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, August 23, 2013
Dear JPF155017,
Thank you for visiting us at the Mansfield Hotel. The team and I were happy to read you thought the staff was caring. We liked that you pointed out we are in a central location to all major attractions in NYC. We hope the next time you come back to New York you will chose us again.
Be well.
David Sandler
General Manager
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Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

The hotel is exactly as it looks on the website which is great. The location is within walking distance to Times Square and subway. There is free wifi and coffee in the hotel lobby sitting area. We saw two rooms on this stay. The suite had a bedroom with a bathroom off of it and then a connected sitting room with couch and desk. Each room has a TV. The second room was a standard room with a bed, desk and bathroom. Beside the obvious size difference the bathrooms were the same except the suite had a makeup mirror in it and better lighting. Both rooms had safes which was nice. If you are a light sleeper there is earplugs in the sidetable drawer. You do hear the street level all night long. Its a quite street, but just a warning. Overall great hotel, friendly staff and great location. Area is very safe to walk around 24 hours a day.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, August 23, 2013
Dear John P,
Thank you for staying with us at the Mansfield Hotel. We are happy to read that you enjoyed your stay with us. Our amenities and location are just a few of our features which our guests love and we are glad you got to enjoy them. We hope the next time you visit NYC you will stay with us again.
Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terre Haute, In
1 review
5 of 5 stars Reviewed August 19, 2013

The hotel is absolutely adorable and the attention to detail is clear. Received excellent customer service here and was pleasantly surprised by how spacious the room felt! I would definitely recommend this hotel to anyone looking for somewhere very convenient to stay in Midtown, as it is only a few blocks from everyone's favorite tourist trap, Times Square, as well as the Port Authority bus terminal and New York Penn Station for Amtrak. Easy access to the city's extensive mass transit is also available. There is a great coffee place just down 44th called Gregory's which we loved and would also suggest stopping in at. The only real downside for this hotel is the views, as right now the front of the building is covered in scaffolding and the back doesn't really have any views to begin with. We didn't miss them though, and I doubt most people would. Our room on the 2nd floor on the backside of the building was very quiet. All in all an excellent experience.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, August 23, 2013
Dear Logan R,
Thank you for taking the time out to review the our hotel. The team and I loved reading about how you thought we provided excellent customer service and you will be recommending the hotel. Our location is one of our great features and we are glad you were able to take advantage of it. Thank you again for staying with us and we look forward to welcoming you back.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
5 of 5 stars Reviewed August 19, 2013

Wonderful location and proximity to Grand Central and Broadway. A perfect combination. Helpful staff and comfortable atmosphere. Deluxe room was well designed and spacious for our needs. Quiet but close to everything.
Excellent choice for theatergoer. Really loved it!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, August 23, 2013
Dear Walter G,
Thank you very much for staying with us at the Mansfield Hotel. We are so happy to read that you thought the staff was helpful, and the hotel provided a comfortable atmosphere and location to your liking. We hope the next time you come to visit the city The Mansfield is your choice of hotel.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 17, 2013

We would definitely recommend The Mansfield, especially for theatre goers wanting something convenient to shows. It's within walking distance of so many things and a good price comparatively speaking- nothing is "cheap" in NYC! Rooms are small, but comfortable and clean and the historic nature of the building is interesting. They used to include a continental brkfst with room price and wish they'd do that again. We've stayed as a couple and with our 2 kids when they were younger and have had a good experience every time.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, August 19, 2013
Dear Sara M,

Thank you for choosing the Mansfield Hotel. We are so glad to hear that you will be recommending our hotel to your friends, colleagues and family. The team will be pleased to hear you thought the room were comfortable, clean with a little history behind them as well. We hope the next time you are in NYC the Mansfield has become your choice of hotel!

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mansfield

Address: 12 West 44th Street, Off of Fifth Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Best Value Hotel in New York City
#166 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#219 Family Hotel in New York City
#229 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Mansfield 4*
Number of rooms: 126
Official Description (provided by the hotel):
An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. Guests can enjoy complimentary 24-hour espresso and cappuccino in the hotel's classically-restored Beaux-Arts Club Room. ... more   less 
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Also Known As:
The Mansfield Hotel New York City
Mansfield New York City
Mansfield Hotel New York City

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