My wife and I stayed here with our newborn (and dog) and the service was immaculate. The staff was friendly, the consierge had restaurants to offer, and was quick to help with bags, pets, and cribs. When trying to decide how to park, the front desk was candid saying that I could self-park for a third the price their valet charges just two blocks away.

When they realized we were traveling a child and pet heavy, the upgraded our room for free. You don't get service like that in many other hotels. I would definitely go back.

Stayed here for a quick overnight trip to NYC. The location is great and the price was unbelievable for the location. Check in was ok (a bit slow), but got a room on the 12.5 floor-Penthouse 2. Went to the 12th floor and realized I had to climb a staircase to get to an additional floor where there were 2 more rooms. It was a Penthouse in name only, but the room was nice but small-but what do you expect for the price. Others in my traveling party complained the bathrooms were very small, but actually mine was decent size. The room was appointed nicely at first glance. There were just some minor things I had issues:

1) The bed was comfortable, but the sheets felt cheap.
2) The blinds on the window cheap (gaps in them letting light in) and they had not been dusted in not telling how long.

Did eat and have a drink in the restaurant downstairs. It was good food (grilled cheese was nice). The employees weren't rude, but I would say they weren't overly friendly either. My summation of this hotel is it is fine for a quick business trip to NYC, but not sure if I would stay here on a trip longer than a day or so with another person. There were a lot of things to like about the hotel, but just enough minor things that left me a little disappointed.

I've been to NYC a few times now and I've been searching for a great hotel at a good price in a terrific location.

That's The Mansfield!

Let's get it out of the way: the rooms aren't big. But NO rooms (in my price bracket) in NYC are big. However, the room is an adequate size for a couple. There's plenty of room for two large bags and ancillary items without the room feeling cramped. The window seat is a neat feature! It's also a great place to drop shopping bags. I will say that the standard room won't work for more than two people. You'd want to upgrade to a bigger room.

The bathroom is small. I'm a foot guy who's healthy sized. Not obese but not skinny. I didn't have any trouble fitting in the bathroom or shower. I didn't feel cramped despite it being a small bathroom. The counter space isn't there, but I didn't find that to be too much of an issue. I love the Aveda products provided!

The room is beautifully decorated and styled. You can tell quality materials were used throughout during the restoration of the hotel. I didn't realize until we checked in that there is a VERY well appointed mini bar in the closet as well as a safe. Very nice touches.

The restaurant is delicious! Room service is 24/7 with a limited menu. A full menu is available during normal dinner hours.

Our room was immaculate - crazy, perfectly clean. When we checked in, the room was a little warm. To adjust the temp, you call the front desk and they send an engineer because it's an older building. Two engineers showed up within 5 minutes and adjusted the air. Very impressive!

Now, the real star of the show for The Mansfield is the LOCATION! It's a few blocks (less then 5 minutes walk) to Times Square, which is great if you want to do super touristy stuff. It's less than a half block from 5th Avenue and TONS of great shopping. The Library is a few blocks away, Rockefeller Center, Grand Central Station. It's ALL close, and easily walkable. If you're visiting the city to see the sights, this is the perfect location. For being so close to it all, the hotel is very quiet. I incorrectly assumed the rooms around us were vacant but realized we had neighbors when I ran into them in the hall. I haven't heard a peep!

Speaking of location: the Strip House steakhouse is across the street and is a five star restaurant for dinner! We had one of the best meals of our lives there! We called at 5 and they worked us in at 5:25 for an early dinner and the food and service were amazing! So nice to have such a delicious restaurant across the street!

The staff of the hotel is amazing too. Every member of the staff we see, whether it be the front desk, the concierge, the house keeping staff or the door man, all ask us how our stay is going and if we need anything. They are courteous, professional and very friendly.

And, lastly, the price absolutely CAN NOT be beat for a NYC boutique hotel that's so pretty, so well maintained and so pleasant of a stay.

The Mansfield will be out "go to" hotel from now on when we are in the city and we will make sure our friends and family know about it as well. It's our favorite and it's a hidden gem in NYC.

We stayed here on our second visit to NYC for our 10th anniversary on 14 feb 2013. Our travel agent sent an email to advise the hotel of our anniversary, but nothing was mentioned to us!
We found the staff very polite & helpful & the hotel was clean. The beds were so comfy, but the room we had was 304 & it's bay window faced onto 44th street, it also had a vent and this made it very noisey at night. Walls were a bit thin, as all we could here in next room was some horrible guy coughing his guts up all the time. We would consider using this hotel again, although we would ask for a quieter room.