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“Wonderful small jewel” 5 of 5 stars
Review of Lowell Hotel

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Lowell Hotel
5.0 of 5 Hotel   |   28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065 (Upper East Side)   |  
Hotel amenities
Ranked #58 of 468 Hotels in New York City
Certificate of Excellence
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Wonderful small jewel”
5 of 5 stars Reviewed July 24, 2014

I spent just one night in the Lowell. I always try to book via law.com, and I prefer the Upper East Side. The Lowell is a very small hotel. There is no big lobby, and the floors are pretty small, too. One should love this private atmosphere. The service was overwhelming. The room was in best shape, in a timeless American design. Only the air-conditioning was noisy, which should´t be. The bathroom was huge, in white marble. Unfortunately, I missed to try the gym and the breakfast. But if you look for a quiet, privat hotel, the Lowell is the right place. In a city that never sleeps it is a place to find a rest and refresh for the adventures in the city jungle.

Room Tip: I got an upgrade in a junior suite, which was really spacious and lovely.
See more room tips
  • Stayed July 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review, July 27, 2014
Dear Maximilian K,

We are so pleased to receive such a pleasant review! We are delighted that you enjoy our intimate and relaxing atmosphere. We continuously strive to provide this environment through our service initiatives and amenities. Our new white bathrooms are ones that are often highly requested.
We have taken your comments regarding the air conditioning into consideration and our Director of Engineering will be reviewing our units.
We truly hope we have the pleasure of welcoming you back in the near future where you can enjoy our gym and our exceptional breakfast and brunch menu.

Thank you again,

Sarah Bolton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
cotswolds
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 22, 2014

I can not fault this fabulous hotel. It embraces you and welcomes you with a warm smile. From the lovely friendly door man, to the helpful caring front desk...nothing is too much trouble and everything is done without what seems, any effort. It really is unique and a gem !!

Room Tip: We had a suite and it was perfect in every way.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review, July 24, 2014
Dear Gillcotswolds,

We are so grateful to receive such positive remarks from your most recent stay. Your kind words have been shared with our entire team and they are delighted to be recognized. All of us here at The Lowell take pride in ensuring each and every guest has a memorable stay and leaves with desire to return.
We hope we have the opportunity of welcoming you back again soon.

Best wishes for a lovely summer,

Sarah Bolton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 2, 2014

The Lowell has set the standard for all my subsequent hotel experiences, which none have ever passed and few have reached its height.

Where to begin… It caress you with a warm touch, it soothes you with cozy, tasteful furnishings, it delights you with its first class decor. Whoever said "I want to live here", has spoken true; in an instant, it is your home, and you belong to it.

It is the best, most welcoming, romantic suite I have ever stayed in.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review, July 8, 2014
Dear Chantal T,

We are truly thankful for your superb review of your recent Lowell experience. We make every effort to create the feeling of “coming home” while maintaining the highest standards in guest service and hotel services. We absolutely hope that we have the pleasure of welcoming you back soon, so you may have an equally exceptional stay on your next visit.

Wishing you a lovely summer,

Sarah Bolton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield Hills, Michigan
Level Contributor
67 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed June 26, 2014

We love it here. So intimate and calm and just so well done. Very intimate lobby area, and the rooms are fabulous. Our room this time was a deluxe jr suite with a terrace. The front desk does a great job of securing transportation, theatre tickets, etc. It feels like a private club.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review, July 1, 2014
Dear detroitmom,

Thank you so much for sharing your wonderful feedback. Our goal is to provide the highest quality of service for our guests and your remarks help us reach this goal. Our individualized décor of our rooms and suites makes for a bespoke experience, as we strive for a home away from home atmosphere. This is absolutely the perfect time of year to enjoy one of our terrace suites and we are pleased you were able to do so. Our front desk works very closely with are knowledgeable concierge team in making special arrangements. We hope we have the pleasure of welcoming you back again soon.

My warmest regards,

Sarah Bolton
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Seattle
Level Contributor
62 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed June 24, 2014

What can I say...I love this hotel. At check out, my husband and I regretted having to leave. The entrance and the lobby are discreet. The check in and check out were easy and fast. The rooms are clean and well maintained. The décor is cozy and soft. The room was very comfortable and quiet. Room service food was excellent and came on time. The dining room on the 2nd floor was lovely. The location is very good - Madison & E 63rd. I've stayed at a lot of different hotels in New York City (The Trump at Columbus Circle, The Plaza Athenee, New York Palace, The Palace, The London, Gramercy Park Hotel, and The Ritz Carlton CPS) and I have finally found the hotel for us.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review, July 1, 2014
Dear hpmarge,

We are so grateful for your kind words about The Lowell and that you enjoyed such a wonderful experience. It is so nice you had opportunity of enjoying our Pembroke Room and in room dining menu. We are delighted to learn that you had a wonderful first visit with us and are honored that we have become your new home here in New York ! We are lucky to enjoy such a fanstatic location in the Upper East Side and strive to provide a quiet oasis. We are grateful for your patronage of The Lowell, and look forward to welcoming you back soon.

Warmest regards,

Sarah Bolton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana, United States
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 12, 2014

This may be the best hotel experience I've ever had! Property itself is immaculately maintained, and the rooms are spacious by NYC standards. Mine even had a small kitchenette. Well supplied gym, with complimentary sports drinks and power bars. Staff is very welcoming and professional as well. Can't say enough great things about it.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review, July 1, 2014
Dear Glen M,

Thank you so much for sharing your positive experience at The Lowell! We are delighted to learn that you enjoyed our property amenities and we able to make use of each during your stay. Your warm recognition of our associates has been shared and they are grateful for your observations. We truly hope we have the pleasure of welcoming you back in the near future.

Wishing you a wonderful rest of summer,

Sarah Bolton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Michigan
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed May 24, 2014

It's been two and a half years since my last review of The Lowell in NYC. Nothing has changed, which believe me is the ultimate compliment. This place is a jewel that we visit at least two times every year. That said, I would like to re-post my previous review.

I believe we've been staying at the Lowell for approximately 15 years, usually visiting in the spring and fall. My wife and I have a favorite one-bedroom suite that we request, which is particularly nice in cool fall weather with its wood-burning fireplace. The suite has been totally renovated with a beautiful and spacious white marble bathroom and granite topped kitchenette. We use the Lowell as our base on these 5 night trips for forays to the theater, museums, restaurants and socializing with friends who are lucky enough to call NYC home. The Lowell is a welcome and ultra-comfortable respite from busy days and nights. We have also used it to host small cocktail gatherings in our suite, or order pizza up and watch a movie with friends. As I said, it feels like home and it's a tranquil and inviting respite to busy days and nights in the city. But above all, the real gems of the Lowell are its staff. These people are there to serve in a friendly and professional manner. They're down to earth, but exacting in executing your wishes and making you feel welcome and very special. From desk managers, to doormen, to bell men, to waiters and housekeeping, we see very little turnover from year to year. I assume the Lowell personnel are treated well, enjoy their jobs, and therefore reciprocate to their guests. The concierges, John Mark and Philip, are outstanding resources, well connected, and eager to advise and facilitate. The Lowell is a small hotel with approximately 4 rooms or suites per floor on 17 floors. It is an old building, but gracious and elegant. If you enjoy your hotels large, sleek, and bustling, this isn't what you're looking for. If you want highly personal attention, elegantly timeless ambience, and a stellar east side location between Park and Madison, this is your place. However, like most things dear and unique, it comes at a price, and it will get your attention depending on what type of accommodation you choose. But, that is a matter of choice, personal prioritiy and most likely frame of mind. The Lowell offers my wife and I everything we're looking for in NYC and we always look forward to coming back.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review, June 5, 2014
Dear MLP50,

We are so thankful that you took this time to reiterate your positive impressions of The Lowell. Your comments are a testament to our drive for excellence in guest service and creating a home away from home atmosphere, so our guests may enjoy an oasis within Manhattan. We are so grateful to you that you continue to return to to visit us. It is guest loyalty such as yours, that truly is the reason our Lowell Family members continue to strive to provide the expectational service you describe. Many of our team members have been with us for years and we are so lucky to also depend on their loyalty to our guests.
We very much enjoyed reading your past impressions and the different ways you enjoy your time spent at The Lowell. We do hope we may continue to serve you and provide wonderful memories in the future.

Many thanks,

Sarah Bolton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lowell Hotel

Address: 28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#49 Luxury Hotel in New York City
#58 Business Hotel in New York City
#107 Romantic Hotel in New York City
#116 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Lowell Hotel 5*
Number of rooms: 74
Official Description (provided by the hotel):
Located on a quiet, tree-lined street off Madison Avenue, The Lowell is in the heart of New York's most exclusive and fashionable Upper East Side. With only 47 individually decorated suites and 27 deluxe rooms, the hotel lavishes its guests with truly personalized service and great attention to detail. Among the many thoughtful touches are complimentary beverages upon arrival, Voss water at turndown and a selection of DDC28 amenities. Most suites have wood-burning fireplace, some have a terrace, and almost all have a fully equipped kitchen.The Pembroke Rooms serves afternoon tea and Sunday brunch. Along this Upper East Side location is a delight for our guests,with elegant boutiques, Fine bistros and restaurants, Central Park and Museum Mile's richness for the eye and spirit. ... more   less 
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Also Known As:
Lowell Hotel New York City
Lowell New York City

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