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“I love it!” 5 of 5 stars
Review of Lowell Hotel

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Lowell Hotel
5.0 of 5 Hotel   |   28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065 (Manhattan)   |  
Hotel amenities
Ranked #93 of 449 hotels in New York City
Zurich, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“I love it!”
5 of 5 stars Reviewed August 22, 2013

There' s so much high-octane hotel trumpet-blowing on the Upper East Side.So many bright llights,red carpets,pumped up restaurants with waiting lists.
And then there is th Lowell.With none of the above.It's so ,well,nondescript from the outside.There is no buzzo,no noise ,no scrum.This is where you come to pretend your very own Manhattan hideout and your staff are flipping brilliant.Where you retreat to kick off your shoes,curl up your log fire(yes your log fire) and order room service.
I love this place

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, November 7, 2013
Dear ashok r,
Thank you for your wonderful review! We are looking forward to welcome you back in the near future for another relaxing time spent in front of the fireplace!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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122 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 6, 2013

Superb service. Elegant, well done food from room service. Excellent bed and beautifully appointed livingroom. Marble bath. Nothing is missing here. If you need trendy, a bar scene, and like to scout out fellow travelers, this is not for you. This hotel is old, but thoroughly stylish, missing nothing, intensely private, and wonderfully quiet. It's an escape from the intensity of modern life in the city. You've got designer shopping on Madison Ave., and wonderful restaurant choices in the neighborhood. Yes, it's pricey. But you don't have the experience of accommodating yourself to the faults of the hotel. It accommodates you!

Room Tip: Higher floor is better. Suites, if you can afford it, are wonderful.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, November 7, 2013
Dear toughcritic40,

Thank you for your kind words! We are pleased to hear that you appreciated and enjoyed the charm of The Lowell and its location. We are looking forward to welcoming you back to visit us on your next New York City visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Richland Hills, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 29, 2013

Stayed in many luxury hotels in NYC ....First stay in the Lowell. Building appearance is deceptive, very plain looking facade .. Typical small lobby and tiny elevators, service on arrival was great. Staff remembered my name after a few days and the hotel seems to have a clientele of regular returning guests. Like most places in NYC, there is construction on the street, but, the building seems to be very well insulated from the noise. Rooms were great, had an antique feel but with all modern conveniences. Top shelf linens and towels, fantastic water pressure. Great neighborhood, short walk to Lexington Ave, markets and restaurants. Great hotel, will be back.

Room Tip: Ask for a high floor room. The suites have fireplaces if you are there in winter....
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, November 7, 2013
Dear Sam F,
Thank you very much for your feedback! We are glad to hear that you enjoyed The Lowell. We look forward to welcoming you back on your next New York City venture!
Best regards, Alexandra Fält
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Dallas
Top Contributor
80 reviews 80 reviews
71 hotel reviews
Reviews in 41 cities Reviews in 41 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed July 20, 2013

This is a wonderful, clubby small luxury hotel. For some trips and purposes, it is the best hotel in the City. The rooms are spacious and well furnished, but not ostentatious. A very pleasant place to sit and read or discuss the next outing. The staff are quiet, completely competent and just friendly enough. This hotel is a throwback to the 1920s, with a high level of personal service. But, it isn't for everyone. This is not high concept or high style in the modern sense. The décor is clubby Victorian. Your grandmother would think it wonderful, but your teenage daughter will likely prefer the edgier Crosby Street or one of the Trump properties. Your European friends will be horrified. However, for a couple's weekend to the City where you want to be on the East Side and want everything to be and work perfectly without drama, it was great for us. From the lovely complimentary fruit bowel to the perfect coffee at breakfast, it was all just right. The price is high, and there won't be anyone visible to share your ability to pay these rates with, but if that is what you want, you need to be at the Four Seasons. No bar, but 24 hour room service. All in all, one of our favorite places.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, November 7, 2013
Thank you very much for sharing your experience and view of The Lowell! Everyone certainly needs to find their own style of hotel and it seems like you have found yours which we are excited to hear. Next year we will be launching our new restaurant by the lobby level of the hotel, hopefully, you will be able to visit us and try out the bar!
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Las Vegas, Nevada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 27, 2013 via mobile

I talked my husband into staying overnight at The Lowell since we were attending an evening wedding. I had stayed at the hotel a couple of years ago and thought it was great but this time it surpassed"great!" My husband who is harder to please loved it too. The staff were so friendly and accommodating. Location was great and breakfast was delicious!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, July 1, 2013
I am thrilled to hear that both you and your husband enjoyed your most recent visit at The Lowell and that we exceeded your expectations! I will share your kind words with my colleagues whom all have contributed to making your stay enjoyable. We are looking forward to welcoming you back soon again for another delightful visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2013

I'm not that familiar with New York, but I have an expectation of a bold style and service, especially in this part of the city. The Lowell Hotel was in every measure a wonderful confirmation of that. And if the Lowell is any glimpse of a top tier hotel in New York, then we're doing pretty good on the world stage. I stayed two days & two nights at the Lowell for a relative's wedding, and from the first minute, I knew that I was going to be happy. It is a quiet hotel with large clean rooms and a very helpful and attentive staff. It is not a large hotel as such, but I was generally impressed with the layout, which made it very easy to walk around or get to your room quickly. What struck me every time I walked in the lobby was how handsome the hotel is - not stodgy or old fashioned but long on class. I've found my favorite hotel in New York.

Only complaint - the kitchenette was a little worn, and the kitchenette floor looked like it needs a cleaning.

Last thing.. I would go to the Lowell just to dine in the Pembroke room, and I mean it was terrific.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, June 25, 2013
Thank you very much for sharing your experience from your recent stay with us! We are thrilled to hear that you enjoyed your stay with us. We also appreciate and value your comments in regards to the kitchenette. We are hoping to be able to welcome you back in the near future for another terrific stay!
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Saint Paul, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2013

My Mother and I arrived in driving rain for Afternoon Tea at the Pembroke. The front desk staff person was very accomodating to help us find a place to make our soggy selves presentable. We then proceeded to the Pembroke. What a gracious, perfectly appropriate, relaxing, QUIET room! Our waiter, Steve, was extremely knowledgeable about the teas and advised us well. Lowell Blend and Oolong teas, sandwiches, fruit tarts, and jams for the scones were our favorites. We noticed that Steve, by himself, competently handled at least 5 tables with just the right amount of attention. After a lovely tea time, we had to get to our next destination ASAP. Still raining. The doorman, Sergei, pursued cabs for several minutes IN HEAVY RAIN IN NYC and got us a wonderful car service, which smoothly wisked us away. Sergei and Alex - OUR HEROES. The decor and refined atmosphere of the Lowell are hard to outshine, however the Hotel Staff are the true stars of this wonderful hotel with their exceptional and cordial service. Loved it.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, June 25, 2013
Dear Holly W,
It is such a pleasure to hear that you and your mother had a ‘Top Notch’ experience while visiting us at The Pembroke Room for Afternoon Tea, from the beginning to the end! I have passed on your kind comments to my colleagues and we hope to welcome you back to dine with us soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Lowell Hotel

Address: 28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#62 Luxury Hotel in New York City
#115 Romantic Hotel in New York City
#136 Business Hotel in New York City
#209 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Lowell Hotel 5*
Official Description (provided by the hotel):
Located on a quiet, tree-lined street off Madison Avenue, The Lowell is in the heart of New York's most exclusive and fashionable Upper East Side. With only 49 individually decorated suites and 23 deluxe rooms, the hotel lavishes its guests with truly personalized service and great attention to detail. Among the many thoughtful touches are complimentary beverages upon arrival, Voss water at turndown and a selection of Bulgari amenities. Most suites have wood-burning fireplace, some have a terrace, and almost all have a fully equipped kitchen.The Pembroke Rooms serves afternoon tea and Sunday brunch. Along this Upper East Side location is a delight for our guests,with elegant boutiques, Fine bistros and restaurants, Central Park and Museum Mile's richness for the eye and spirit. ... more   less 
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Also Known As:
Lowell Hotel New York City
Lowell New York City

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