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“Discrete Elegance” 5 of 5 stars
Review of Lowell Hotel

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Lowell Hotel
5.0 of 5 Hotel   |   28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065 (Manhattan)   |  
Hotel amenities
Ranked #66 of 453 Hotels in New York City
Beverly Hills, California
Contributor
18 reviews 18 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Discrete Elegance”
5 of 5 stars Reviewed February 8, 2013

At the opposite side of the same block than Hermes just off Madison, the location is cool.
The doormen are correct. The lobby is old NY understated and chic. The receptionists and the concierge makes you feel at home. The clientele is upscale, discrete and well travelled. You get to your floor rarely seeing anyones, and you get to a normal elegant well appointed suite. It's comfortable, the bed and the linens are very nice. Good lighting, quiet, with wonderful classic bathrooms and amenities. Is it all that anyone can ask for? Good room service, great valet and excellent housekeeping. And they are kind and generous with the hotel car, and plenty of perks... Good service is invisible, the Lowell knows!

Room Tip: Be kind and honest, and you will mostly get an upgrade. Be elegant and generous, the staff will welc...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, February 13, 2013
I am delighted to read your kind words and brilliant ‘Room Tips’! I will share your generous comments with the rest of the team. We hope to welcome you back soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    100
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    6
    6
    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Munich, Germany
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 2, 2013

I do not know what the last reviewer is referring to, because I just spent 4 perfect nights at the Lowell. Breakfast, afternoon tea and Room Service were all sampled, and all great. The doormen and the Front Desk staff outstanding. One valet chased a cab down the street for us, when I thanked him his response "that my job'", actually I thought, that is way beyond your job!! Well Done. Concierge hit every recommendation exactly. The entire stay was a huge success.
Thank you Lowell team, I will be sure to come back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, February 4, 2013
Dear Mr. Blloyd,
Thank you for sharing your experience and for your kind words! I will make sure to pass on your compliments to our Lowell Family members. We are all looking forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
90 reviews 90 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed January 29, 2013 via mobile

Booked the Lowell suite Excellent room.
after arriving went to dinner. When we returned a maint. man was leaving the room..when I questioned him he said " wrong room"
About an hour later door bell rang and before I could get to door he was coming in.
Left next morning and upon returning our phone charger was missing. After several people came to our room noting that they could not understand what happened. In the end the maint. Person had entered our room and removed the charger.
The GM called me to apologze and asked me to forgive this person for taking the charger. I guess the GM was O.K. with this employees action if I was.
This makes me very uncomfortable with management.
Ron

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, January 31, 2013
Unfortunately, the guest seems to have misunderstood this unfortunate incident. An engineer attending to maintenance in his suite forgot his phone charger in the guest suite and went back to retrieve it and took the guest’s charger by mistake which is identical to his own. The charger was returned with an apology for the inconvenience. Our General Manager in addition to speaking with the guest personally and extending an apology also sent an amenity as a courtesy.
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Houston, Texas
1 review
5 of 5 stars Reviewed January 23, 2013

good job:) m happy ,,, m gonna spend som more dollars out of my pocket and it is always worth it and on top of that the quality staff and all the crew members were so polite and moreover kind enough to provide and cater your needs,i went alone and had a good time but trust me i will be along with ma g.f this feb so its gonna be interesting

Room Tip: the southern part is a good place to live
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  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, January 25, 2013
Thank you very much for taking the time to share your kind words! We are looking forward to welcoming you back, together with your girlfriend this February. We do have a wonderful Valentine’s Day Menu! If you do need any assistance with your February plans, please feel free to contact me; afalt@lowellhotel.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, CT, USA
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 7, 2013

Stayed at The Lowell over New Year's with the family. The place feels less like a hotel, and more like an upscale residence where staff knows exactly who you are and is ready to assist in a very genuine and non-obtrusive way. This is a rarity, even at most 5-star hotels.

The whole stay was fantastic -- the suite we were upgraded to was spacious and well furnished, the welcome gifts for the kids were a very nice touch and everybody from the valet to front desk, to waiting staff, to room service was extremely accommodating. Not to overlook, the bed was one of the most comfortable hotel beds I've slept on. (For those who will read this and think that I need to get out more, please read my other reviews).

Two things which deserve a special mention in my book:

- prior to arrival I received an email from Guest Relations asking about the names of all family members in my party, our likes and dislikes and allergy information; my kids (ages 9 and 11) were thrilled to see that small welcome gifts had their names

- my son wrote a thank you note to hotel staff and left it in the room; hotel General Manager sent him a letter acknowledging the note and welcoming the whole family back to The Lowell; I've traveled a lot with and without kids, but this is the level of attention that I have rarely seen, if ever

So, needless to say, we will be back.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, January 9, 2013
Dear World Traveler,
It is an honor to read your kind words and to hear that your experience while staying with us was fantastic! We are proud of our team and I will definitely be sharing your feedback with the rest of The Lowell Family members. Please give our best regards to your family. We hope to welcome you back soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed December 6, 2012

This was our first stay at this hotel. Located in a residential area within a short walk from great shopping, this boutique is a gem. Even though there is no lobby, there are lots of nice touches. Hot cider or chocolate near the concierge desk served along side holiday cookies and welcome beverage delivered to the room on arrival. The standard rooms are spacious with enough room for a work table, a side chair and plenty of space to accommodate a room service table setting for two people. The bathroom is very l large with tub, separate shower and flat screen t.v. What makes this property heavenly is that it is quiet allowing for a wonderful nights sleep. We stayed on the fourth floor and it was very peaceful. Room service was quick and the food was delicious. Zero complaints. I see no reason not to return to this property. It's lovely.

Room Tip: Ask for a suite with a fire place - it is spectacular. Logs crackling -- super cozy!
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, December 16, 2012
Thank you for taking the time to share your experience! We are thrilled to hear that you enjoyed your stay and we hope that The Lowell can become your ‘home away from home’ in New York City. We are looking forward to welcoming you back in the near future!
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Millville, DE
Top Contributor
110 reviews 110 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 14, 2012

When my NYC standby hotel was booked, I followed the reviews in Trip Advisor and booked this hotel as a substitute. I spent three days there with my wife and the hotel is an example of what an upscale hotel should be. Reception was warm and efficient. The one bedroom suite was striking in its decor and layout and it was spotless. The restaurant is small but perfect for breakfast with the food sublime. The baked goods were superb. Service is perfect with every staff member dedicated to fullfilling every request and whim of the guest. The Concierge is a model of perfection and booked several restaurants and services for us without a hitch.
Alas into every review a little rain must fall and there were 2 items missing in the room...phone books and an iron which we found strange but a small inconvenience.
I have traveled all over the world and stayed at so many great hotels and the Lowell has to be one of the top 10 hotels I have experienced.
One word of caution and that is that the Lowell is about 100 yards from Park Avenue and Park Avenue is one of the three avenues in NYC with 2 way traffic and it is almost always busy. For those who are bothered by routine traffic noise; this may prove bothersome.
Other than this small point, you should experience this hotel's luxury and the multitude of amenities that it offers.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review, November 22, 2012
Thank you for your kind words! It is a pleasure to read that you enjoyed your stay at The Lowell. I will share your feedback with the rest of The Lowell Family and we are looking forward to welcoming you back in the near future. For any upcoming stays, please feel free to request an iron and ironing board and we will have them delivered to your room prior to your arrival. We wish you a Happy Thanksgiving!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lowell Hotel

Address: 28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Luxury Hotel in New York City
#85 Business Hotel in New York City
#100 Romantic Hotel in New York City
#234 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Lowell Hotel 5*
Official Description (provided by the hotel):
Located on a quiet, tree-lined street off Madison Avenue, The Lowell is in the heart of New York's most exclusive and fashionable Upper East Side. With only 49 individually decorated suites and 23 deluxe rooms, the hotel lavishes its guests with truly personalized service and great attention to detail. Among the many thoughtful touches are complimentary beverages upon arrival, Voss water at turndown and a selection of Bulgari amenities. Most suites have wood-burning fireplace, some have a terrace, and almost all have a fully equipped kitchen.The Pembroke Rooms serves afternoon tea and Sunday brunch. Along this Upper East Side location is a delight for our guests,with elegant boutiques, Fine bistros and restaurants, Central Park and Museum Mile's richness for the eye and spirit. ... more   less 
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Also Known As:
Lowell Hotel New York City
Lowell New York City

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