We stayed here for 3 nights, paid for as a present by a relative. To start on a positive note, we found the staff very polite, liked the champagne welcome, liked the neighbourhood, didn't find noise from the bar a problem and although limited to croissants and cakes, the breakfasts were tasty. But like one of the other reviewers, we also stayed in the Grammercy room and can confirm that most of the faults are still there (2 years on), also the bed was EXTREMELY firm. If you know the term "shabby chic", think more of shabby less of chic. Would probably have been much more disappointed and critical if I had been paying.
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