We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Superb Location” 4 of 5 stars
Review of Park Lane Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added Park Lane Hotel to your Saves list
Park Lane Hotel
4.0 of 5 Hotel   |   36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane) (Manhattan)   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Special Price
Enjoy Winter with 10% off
Ranked #257 of 459 Hotels in New York City
Newcastle upon Tyne
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Superb Location”
4 of 5 stars Reviewed September 2, 2014

Having stayed several times further towards Madison Square Garden, I decided to try next to Central Park and was not disappointed by the Park Lane Hotel. Superb views of the park from my room which was pleasant and large, if a bit dated, but bed was very comfortable. Just round the corner from 5th Avenue, adjacent to subway station, easy to walk to Time Square and the Rockefeller Centre. Wifi costs but was a decent connection. Overall, to be able to step out the front door and be in the park, and also watch the sunrise and sunsets from my bedroom window was such a pleasure and would definitely stay here again

Room Tip: Go for a park view room, it's worth it!
See more room tips
  • Stayed August 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this review, September 11, 2014
Dear Valued Customer,
The Park Lane Hotel New York thanks you for the lovely review from your first experience at our hotel. The team greatly values your feedback and amazing detail of the pleasure provided through a Park View guest room. We appreciate your return intent and hope to welcome you back in the near future.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,724 reviews from our community

Traveler rating
    806
    1,096
    467
    220
    135
See reviews for
621
1,093
122
309
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (630)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York City, New York
1 review
5 of 5 stars Reviewed September 1, 2014

Ideal location just off Central Park, the room was spacious, especially for NYC. The hotel was spotless and the staff were helpful. After a bell-hop damaged a strap on a piece of luggage the hotel manager immediately resolved the issue to our satisfaction. I would definitely stay here again.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this review, September 11, 2014
Dear Morgan R,
The Park Lane Hotel New York appreciates your recent review posting and positive recognition of the hotel staff. We apologize for the unanticipated damage handling of your luggage and are glad to hear of the immediate recovery. We hope to welcome you back to the Park Lane Hotel New York for a return visit soon.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 1, 2014

While the hotel is not the "grande dame" it once was, we had a very nice stay. We arrived at 4:00 pm and was checked in quickly. Had asked for an upgrade to a park view room if available. Got a great full park view room on the 19th floor and was pleased with the room. The bathroom did have some strange odor in it when we first arrived, but a little room freshner took care of that. The common areas around the lobby were very nice and Harry's Bar was a pleasant afternoon retreat. The bartender made wonderful old time cocktails and was very friendly. The little courtyard area outside was also nice for getting "take out" from the Plaza Food Hall and sitting outside to enjoy the weather.

Each employee we encountered was most courteous and helpful. No complaints here. This hotel gave us great value for our money. We will definitely consider this hotel when next we visit.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this review, September 11, 2014
Dear Valued Customer,
The Park Lane Hotel New York appreciates the opportunity to interact following your stay. The positive notations are greatly appreciated and it is humbling to receive recognition in delivering a great experience. The Park Lane team sends our warmest regards and certainly hopes you will choose our hotel for future travel accommodations.

Joseph Falco,
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 1, 2014

This was listed as a four star hotel. No more! Had stayed there several times in the past, but not in past two years. Room was tired. Drapes hanging off hooks. Sheets are worn out. Twin quilt on full size bed. Towels are worn out. Wi Fi appears free as you sign in, without indication of the daily charge, which appears on the bill. Rooms need refurbished.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this review, September 11, 2014
Dear Peter K,
The Park Lane Hotel New York thanks you for your recent review. It is upsetting to learn of your dissatisfaction with the conditions of your occupied room. Would you kindly provide the room number and details of your reservation? Our Operations team will investigate the conditions of the room and issue repairs and replacement of the areas you outlined. Also you had noted that Wi-Fi is advertised as free at sign in. We have revisited the sign in page and online amenity details to ensure the incurring of a daily service charge is outlined. Did you experience any other issues with the Wi-Fi service i.e connectivity troubles or incorrect charges? Again, please feel free to reply via email or T.A direct message to discuss in further detail. The Park Lane Hotel New York greatly values your business and customer feedback.


Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 1, 2014

If you want to be in the middle of Manhattan, this is a very good hotel to book. Directly facing the south end of Central Park, the hotel is very easy to find and a good place to start exploring the rest of Manhattan from. Steps from some very good restaurants too. My room did not have a view, but for the low price I paid I could not complain. The room itself was large and very comfortable, lots of room for my stuff and a large bathroom. I also used the courtyard space outside. The staff were very helpful when I couldn't make the (paid for) internet work, and fixed it very promptly. I would stay here again.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this review, September 11, 2014
Dear North Beach UK,
Thank you for choosing the Park Lane Hotel New York. On behalf of the hotel team, we extend our warmest wishes and gratitude for the positve recognition of staff service. Your return intent is greatly appreciated and we highly anticipate your next visit.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
96 reviews 96 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 1, 2014

Hotels in NY are expensive, so this hotel is a good value. The location on Central Park is excellent - near several subway stops. 5th Avenue is a block or two down and Columbus Circle is nearby the other direction. You are right next to Central Park, so you can pop in for a walk or breakfast in the morning. The hotel itself is very nice, lobby is beautifully decorated. The rooms are nicely decorated. Beds were comfortable and everything was clean. They sell coffee in the lobby in the morning which was convenient. Speedy checkout. Only thing to note: if you try to call the main office from your room - no one picks up. There is not a "main desk" option on the phone so it's confusing as to how to get ahold of anyone. So you need to go downstairs for questions. Not a show stopper to us, but annoying. We would stay there again.

Room Tip: We were told to get a higher room - were on 20th floor which is halfway up, it was pretty quiet, we...
See more room tips
  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this review, September 11, 2014
Dear Peggy K,
The Park Lane Hotel New York greatly values your business and shared feedback. Thank you for the positive acknowledgment of the overall hotel decor, bedding and services. The hotel Operator receives all incoming calls from guest rooms and dispatches to the appropriate department. We apologize for the inconvenience of having to communicate your requests in person, due the failure to respond to your calls. Your return intent is very much appreciated and we look forward to your accommodating your travel needs in the future.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 31, 2014

After staying at two fantastic hotels on our trip for our 25 th Wedding Anniversary this hotel was such a let down. It is dated dirty and staff not pro active. Described as luxury the only luxury is the park view if you get one. The first room a deluxe queen was overcrowded dirty dark with a city view! View of back of buildings. We did get an upgrade but the only redeeming feature was the view! Floor 11 you could still hear traffic and air conditioning noisy . We did get an upgraded room on floor 33. I'm not sure I would call new wall paper carpet and a few drapes enough to warrant the star grading. Fridge in bathroom no mini bar ,no information booklet on hotel, cracked tiles in very dated bathroom with a shower curtain. Staff unable to explain how it was.luxury! Would not recommend. Pictures on sites of upgraded rooms and no pictures of terrible bathrooms.

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this review, September 2, 2014
Dear Christine C,
Thank you for choosing the Park Lane Hotel New York and sharing feedback from your recent visit. It is concerning to learn of your dissatisfaction with the provided guest room accommodations. The hotels deluxe category rooms are the lowest floors of the building and are positioned with a City view. This room category is our basic inventory and is priced within the lowest tier of nightly rates. Executive and Premier room categories are located on elevated floors and boast City views in many guest rooms. Much of the hotel inventory has received restorations and upgrades over the recent months. According to the details of your review, it seems our Front Office team extended their best efforts to provide a room that met your preferences, hence the two room moves. On behalf of Hotel Management, we apologize for the areas guest rooms that were unsatisfactory. We will certainly investigate and issue all necessary repairs.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Park Lane Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#141 Luxury Hotel in New York City
#211 Business Hotel in New York City
#221 Romantic Hotel in New York City
#224 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Official Description (provided by the hotel):
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with T4B, Expedia, Booking.com, Orbitz, Cheap Tickets, Venere, Hotels.com, HotelTravel.com, Otel, getaroom.com, Agoda, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Park Lane Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel

Owners: What's your side of the story?

If you own or manage Park Lane Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.