Stayed here in August to attend a family wedding in Central Park, the location of which dictated the bride and groom, hence our choice of hotel.
The whole experience was terrible. This is a poor excuse for a luxury hotel. Lets start with check in. It was slow, poorly organised and unwelcoming. The person that booked us in could not even break a smile for us. Having been to Orlando for the previous two weeks it was a large drop to earth. We may have had an issue with the previous hotels management but the staff were fantastic. Maybe it is just NYC?
The room we got was substandard, tiny and dated. I would not say it even deserved a three star rating. It had no mini bar, a fridge had to be requested, and there were no ice facilities despite an ice bucket being presented to us in the room. In all it felt grubby and tired.
After unpacking the first thing we did was look for wifi. I scanned the available networks and there was none available on my iPhones and iPads. I called front desk and got a guy who firstly told me there was, suggested by devices were at fault and the technician could look at them for me, the next day. I am an IT professional, I knew what I was talking about, they had no wifi on my floor. I later found out it would cost $13 a night if it had have been working, so thankfully I missed that joy. Why would a hotel not provide free wifi?
The queue for breakfast was not worth the wait. I would not pay $27 either.
Breakfast was a shambles. It was included on my rate, which was confirmed at the front desk on booking in. If you like strodge its good. Bread, bagels, croissants, bananas, cakes, cold (late too) toast are the order of the day. There was a bowl of chopped fruit, which your were lucky to get to before it emptied quickly. The staff were rude and abrupt. One man decided ion our second morning that my partner and I and the couple we were dining with did not have complimentary breakfast and made such a fuss in the middle of the restaurant, we agreed and signed the check to add it to our room account. Both parties had indeed breakfast complimentary but this guy was very over bearing.
Harry's bar was expensive dark and not worth it. Keanu Reeves apparently comes in, lord knows why. $17 for a bottle of Budweiser and $18 for a glass of Sauvignon Blanc is crazy, I have paid that in the Four Seasons in Paris and it was worth it there, but not here, sorry.
The concierge closed at 5/6pm, so you couldn't get recommendations for going out.
It may have been nice in its hey day in the 80's given the decor dates back to that era, but sorry not for me.
Check out was a painful as check in with the man not even apologising for Ajef's rudeness in the restaurant in the breakfast debacle or asking if we had a nice time. Maybe he knew.
Had we have known, we would have tried for the Plaza.
Other members of our group (of which we had five rooms booked) had similar problems, including mistakes with their booking and the hotel failed to answer requests. And every time we were faced by stone faced reception staff. I would not recommend this hotel to anyone, this has to be the worst hotel I ever stayed in.
This was not child, family or even people friendly.
The only thing going for it is its location halfway between 5th and 6th Aves and across from Central Park.
For what I paid for this hotel for 4 nights got me a fortnight in a proper five star hotel in Orlando...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.