This was our final nights stay after a trip around America and it was very disappointing to say the least!
Before my stay I had transferred one of the two rooms I had booked (& paid for up front) to the following night & received the confirmation yet when we came to check in at 9pm following a flight from Las Vegas I was told that both rooms had been transferred to the following night & the rate for the night had gone up so I would have to pay the difference!!! The manager was very rude to me and looked down his nose & us!
This was a mistake made by the hotel & at no point were we given an apology!
The receptionist did say our room had been upgraded however there were stains on the carpet and it was just a basic room!
The gentleman that brought our luggage to the room was the only person who was nice & polite!
When we came to check out we asked for a cab to be called & were told to get one off the street yet someone from the hotel was getting cabs for other guests!
I did email the manager after we left to send a copy of the confirmation of the room for both nights and also to express my dissappointment with our stay at this hotel! However I have never heard back!
Needless to stay we will not be returning to this hotel when we come to the city in November!
- Official Description (provided by the hotel):
- Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more less
- Reservation Options:
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- Also Known As:
- The Helmsley Park Lane Hotel New York City
- Helmsley Park Hotel