Returned from 5 night stay here, and I really liked this hotel for location and style. I have stayed in some 'hip' NY hotels but for classic NY luxury this was a different experience. Check in was average, with only 2 reception staff but 4 porters standing around with nothing to do. Surely at busy times these can be trained to provide cover? Our room was not ready when we arrived due toothed guests delayed following Hurricane Sandy, so we were offered a lower spec room for 1 night, then a better spec room for the remainder of our stay including full breakfast each day. The lower spec room was still very nice and a good size - especially for NY hotel room sizes! The next room we had booked Park View, and not only was this spectacular, but a BIG room, and tastefully decorated. The breakfasts served in the ParkRoom were high quality, but the room itself was stunning. Waited a few times for a table to become free. Upon checking out, tried charging me for 'restaurant services' which I queried and was told would not be charged, but upon checking credit card online I was charged, however, email to front desk via website had this sorted and charge cancelled from card today. I would recommend Helmsley for great location and surroundings, but if you prefer a hip hotel look elsewhere.
- Official Description (provided by the hotel):
- Elegant, midtown tower hotel overlooking Central Park - Convenient to Fifth Avenue shopping and Broadway theaters. ... more less
- Reservation Options:
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- Also Known As:
- The Helmsley Park Lane Hotel New York City
- Helmsley Park Hotel