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“Excellent place to stay, great staff!” 5 of 5 stars
Review of The Franklin

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The Franklin
3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Upper East Side)   |  
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Ranked #317 of 464 Hotels in New York City
Middlebury, Vermont, USA
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Excellent place to stay, great staff!”
5 of 5 stars Reviewed November 8, 2013

We'd stayed at the Franklin years ago - maybe 2004 or 2005, I think - and we really liked the hotel. Coming back for a friend's wedding, we again booked there because it was close to the wedding location (a hotel that WAY beyond our budget!) and the proximity to so many restaurants, shops, the Metropolitan Museum, Natural History Museum - the list goes on. It's simply a great location.

As many have said, most of the rooms aren't big, but they're comfortable. If you need to charge multiple electronics, I'd recommend bringing the longest cables you can, because in our room at least the only outlets we found were in the lower corner of the room past the foot of the bed, or in the bathroom, so we couldn't keep our phones or other things nearby if they were charging. All in all that really wasn't such a big issue. The bed was REALLY comfortable, we had closet space and a flatscreen on the wall (didn't use it), and the bathroom was small but just fine for our needs.

We didn't go to the wine receptions but it's great that they are offered. The staff was amazingly friendly, helping us plan on how to get to Laguardia on the morning of the NY Marathon (!) - they truly do want to help and we appreciated the friendliness and great service.

We had a room facing the back alley so it was fairly quiet, too. We'd definitely book there again.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, November 27, 2013
Dear Gahugrrl,

Thank you staying with us here at The Franklin and for providing us feedback following your stay. We pride ourselves in providing the best customer service experience possible. I’m very pleased that you loved the location of The Franklin and our friendly staff. It’s definitely one of the major features that makes our hotel so special. It brings me great pleasure to know that you were most impressed with our breakfast, rooms, and bar throughout your stay. We look forward to welcoming you back!!

Best,

David Sandler
General Manager
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495 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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Philadelphia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2013

If you are looking for a small hotel in a great location on the Upper East side, this is for you! Our room though small, but was plenty big enough for us....king-sized bed with room to walk around. Bathroom is small but doable. Would definitely stay at the Franklin again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, November 27, 2013
Dear Nancy/Alan,

Thank you for taking the time to give us feedback on your recent stay. I'm so glad to hear you enjoyed your stay and our rooms were to your liking! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays in NYC. Please feel free to contact us directly.

Best,

David Sandler

General Manager
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Jacksonville
1 review
4 of 5 stars Reviewed October 23, 2013

We chose purely for the location in visiting relatives who live just a block away. Can't beat the location for the UES for our needs.

Wouldn't pay the price for the shoe box size of a room in any place other than NYC ;:<) but that is a known of NYC and UES. Have stayed in mid-town in the past for less.

Would consider staying again, but will book earlier for lower rate.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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david_sandler, General Manager at The Franklin, responded to this review, October 29, 2013
Dear John H,

Thank you for choosing to stay with us at the Franklin Hotel. We agree the location of the hotel is great for people visiting people that live on the UES as well all the fantastic museums. We appreciate you taking the time to review the hotel and hope the next time you are in NYC you come stay with us again.

Be well,
David Sandler
General Manager
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Paisley, United Kingdom
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 6, 2013

A quirky little hotel. The 'standard' room we had was very small, almost filled with the king bed, so the 'petite' room must be tiny. Not much room except for sleeping. However the room was very nicely decorated and furnished. There was a nice wine reception between 5:00 and 6:00pm and a simple but adequate self service continental breakfast. The staff were friendly enough, but would not consider a check-in before 3:00pm, even if there was room ready. Only one single very slow elevator.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, October 23, 2013
Dear anonyman_49,

Thank you for staying with us at the Franklin Hotel. We were glad to hear you enjoyed the breakfast in the morning and the wine and cheese in the evening. we hope the next time you are in town you choose to stay with us again. Please ask us about our larger rooms the next time you decide to reserve. Thank you for your feedback.

Be well,
David Sandler
General Manager
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Boston
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 1, 2013

This sweet little hotel is charming. The location is perfect for walking to museums and catching some shopping along the way. The petite room was itty bitty, almost too small for one person, BUT, clean and decorated sweetly. Staff super friendly. Would stay here again but in a bigger room.

Room Tip: The petite is not for someone who will spend a lot of time in the room. Loved the decor.
See more room tips
  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, October 3, 2013
Dear Hotelhotels2013,

Thank you for choosing the Franklin Hotel. We are pleased to hear the staff was friendly and you enjoyed the location of the hotel. We do have larger rooms so we hope the next time you come to NYC and stay with us you will inquire about them. Thank you for taking time out of your day to review the hotel. We appreciate the review as it will assist other travelers in choosing the Franklin Hotel.

Be well,
David Sandler
General Manger
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Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 1, 2013

Myself and my husband stayed at this hotel on our first trip to NYC. We stayed for 7 nights, it's a lovely place with a quaint feel about it, the decor is lovely. The staff were very friendly and helpful and the location is great. 10 mins walk from Central Park, The Met and The Guggenheim. 30 secs walk from the subway taking you downtown (takes around 20 mins and there are express trains available if you don't want to stop all along the way)

The breakfast was a little bland and boring and sometimes the croissants were a little stale but don't let it put you off. We woke at 4am on the first morning we were there and so went straight out to find food. It was nice just to eat a little something and then go out searching for a nice place to eat - I was glad the breakfast was available.

The room was small (we stayed in a guest petite room) but very do able for a couple - there was a chair and a large bedside table with a lamp for bits and pieces. The sink was in the room and the bathroom had a toilet and shower. There was a small space for hanging jackets up. There was some crisps/chocolates/drinks available but we assumed they would be overpriced so we didn't take anything.

The air con units are loud but I took earplugs and slept fine...also I was so tired from walking around the city for hours everyday that I fell asleep as soon as my head hit the pillow.

The coffee machine was left on 24hrs so if we got back late we would make tea and take it up to the room. There was also a wine and cheese hour but we were always out and about so didn't get to experience this.

Overall I would defo stay again - the hotel was clean, room was made up every day, the staff were friendly and helpful, and the location was great.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Falls Church, Virginia
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 28, 2013

This is a very nice little hotel. It's in an older building (aren't they all, in NYC?) but has been updated very tastefully. The rooms are a decent size; the bathrooms are postage stamp. Beds are comfortable, rooms are clean, staff is friendly and helpful. This is not a budget hotel, but then again in this general location I don't think there are any of those.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, October 3, 2013
Dear AoifeCuRua,

Thank you for choosing the Franklin Hotel during your time in New York City. We are happy to hear you enjoyed your stay and felt the staff was friendly, beds were comfortable, and the rooms were cleaned to your standards. Thank you for staying with us and we hope the next time you are visiting NYC you will stay with us again!

Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#237 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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