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“Not exactly an average stay....” 5 of 5 stars
Review of The Franklin

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The Franklin
3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)   |  
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Ranked #283 of 452 hotels in New York City
Washington, DC
Top Contributor
103 reviews 103 reviews
33 hotel reviews
Reviews in 42 cities Reviews in 42 cities
36 helpful votes 36 helpful votes
“Not exactly an average stay....”
5 of 5 stars Reviewed September 12, 2013

My daughter lives a few blocks from the Franklin, and her AC went out during an extremely hot few days. She suffered through it, but the night before a big event at work, she needed a good night sleep. It was also her birthday week, so I reserved her a room for the night - at about 9pm. The front desk staff person could not have been nicer to me about accomodating her that night. She loved the room - beautiful, restful and cool! Thank you, The Franklin! Next time I come up to visit, I'll stay longer than 8 hours!

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, September 19, 2013
Dear pbgvluv,
Thanks for the quick visit to the Franklin Hotel. We agree the next time you come to stay with us it should be more than 8 hrs so you can enjoy the breakfast and the wine and cheese hr. I know the team hopes you visit NYC so you can stay with us.
Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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411 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Pittsburgh
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 10, 2013 via mobile

My husband and I spent Labor Day weekend at the Franklin. It was recommended to us by a friend who used to live on the Upper East Side. We loved the location. Ideal access to the subway to the Bronx. Very convenient for walking to Central Park, the Metropolitan, and lots of great dining options.

The staff were very pleasant and helpful, although it was disconcerting to find the same person at the desk in the evening and again for breakfast the following morning! They received a package with our tickets several days before our stay and held that in the safe for us. We were also permitted to print our boarding passes and electronic game tickets, both of which we greatly appreciated. The free wifi worked fine for us throughout the weekend.

The breakfast was a nice way to start the day and added to the overall value of the hotel. The room was small, but we knew what we were in for upon booking.

A suggestion for the noisy AC - we lovingly knick named it "the rattler" - we wedged a one liter bottle of water to hold the front frame in place and never had a noise issue again. The little unit did a great job of cooling down the room, which was a welcome relief after a sticky, humid day at Yankees Stadium.

I would highly recommend if the location (and size of rooms) meets your needs. We got an incredible rate through the website and would happily stay at the Franklin again for future Yankees games.

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, September 19, 2013
Dear NEEDAVACAPittsburgh,

Thank you for visiting us at the Franklin Hotel. We were happy to hear you liked the location of the hotel as well as its amenities. We hope the next time you come to see the Yankees play you will stay with us again. It would be great to welcome you back.
Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
1 review
4 of 5 stars Reviewed September 9, 2013

We were there for two weeks and everything was really great, the staff was very helpful as well.

I wont repeat all the good things said about The Franklin hotel and just add a BIG BIG MINUS point -> the day before we left we spoke to the guy at the front desk about a taxi and transportation - he was extremely nice and explained us that he or somebody else can get a taxi (NY Taxi - normal one - 52$ flat rate) for us. you can imagine our big surprise when the day after, we checked out and there was another guy at the front desk explaining us that the hotel normally has a transportation service for 60$ flat rate. he was so pushing that we have to use the transportation from the hotel and even when i said that the NY taxi has also a flat rate he lied to me and said thats not true and its always with the meter running - although for god sake we are foreigners but still can read-its written all over everywhere - NY Taxi to and from JFK is flat rate!!! I couldnt understand why only this shift and nobody else in the hotel told us about the service. the whole situation was so strange and the guy incredibly pushy! anyhow we got a normal taxi and the guy was disappointed.
What i want to say with all this is - DO NOT GET ON THE HOOK FOR THEIR OWN TRANSPORTATION! THE NORMAL TAXI IS FLAT RATE TO/FROM JFK AND IT DOESNT MATTER HOW LONG THE TAXI IS WAITING ON THE LIGHTS OR IN THE TRAFFIC - THEY TRY TO TRICK YOU AND THATS JUST NOT FAIR!!!!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, September 19, 2013
Dear t_miteva,

Thank you for staying with us at the Franklin Hotel. It is disappointing to hear that your final impression of the hotel was a negative one. We pride ourselves on customer service and from the sound of it we dropped the ball with your transportation. I will talk to my team about this to ensure this doesn’t happen again. Thank you for your time in writing the review as it will assist the team in getting better.
Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 8, 2013

We have just returned from a lovely 5 night stay at the Franklin and will definitely return. The staff are so friendly and willing to help with receiving tickets, printing vouchers etc. The complimentary cheese and wine between 5-6.30 is a great way to start the evening and meet other guests, and the breakfast is simple but plentiful. The location is excellent - 2 minutes from a frequent subway line downtown and just over 5 minutes until you are in Central Park. The room quality was excellent with the only less positive aspect being the size of the room (as we had anticipated from other reviews). I would recomment this hotel very highly.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, September 19, 2013
Dear KTPX,
Thank you for the glowing review of the Franklin Hotel. We are pleased to hear you enjoyed the hotel amenities. It is even more enjoyable to hear you thought the team was friendly and willing to help. Please come see us again as we would love to welcome you back.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 5, 2013

I stayed here for 1 week with my daughter on a visit to NYC, its a nice hotel, with friendly staff, we ate breakfast everyday, which was adequate, I looked forward to using the 24/7 coffee machine, when we got back from a day out, the rooms have been described in other reviews as being small, but our room was actually not small at all, and the bed was very high, I am only 5ft and had to jump up to get on it, my daughter said it was built for HAGRID, lol. The bathroom was quite small though but clean and nice. The hotel is only 1 block from the Subway that takes you into Grand Central, which was handy, it had a few nice restaurants close by and a couple of little shops that sell everything you need, a bit like a Tesco Express, with a Pharmacy, it also had a Starbucks on the corner. Finally, it was only 4 blocks to Museum Mile and Central Park, which I found really nice, I would certainly recommend this hotel if you want to be in a quiet area and get a good nights sleep, the only down side, was the Air Con was really noisy and you wouldn't be able to leave it on all night. If I visited NYC again I would like to stay nearer to Times Square/42nd Street, but that's just my preference.

Room Tip: Our room was on the third floor facing the front and was fine.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, September 19, 2013
Dear sswift08,

Thank you for staying with us at the Franklin Hotel. We were glad to hear you thought the staff was friendly and you enjoyed the hotels amenities. There are many choices in the city and we thank you for choosing us. We hope to see you again the next time you visit NYC.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Top Contributor
152 reviews 152 reviews
26 hotel reviews
Reviews in 44 cities Reviews in 44 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed August 31, 2013

Sometimes a bargain. Tiny lobby prevents walkers. Coffee in lobby. Wifi spotty but desk and employees very helpful. I'd stay again! Just off Third Ave, getting cabs is easy, lots of small places to eat or take out.

Room Tip: Make sure you don't get one where the doves are roosting outside. Nice bedding, tiny room &...
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, September 5, 2013
Dear nursely,

Thank you for staying with us at the Franklin Hotel. We are happy to hear you enjoyed the hotel amenities and the location of the hotel. We hope to see you in NYC again.

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2013

We can highly recommend this hotel. It was a very nice and cosy hotel and the staff was very serviceminded and friendly. We will stay at The Franklin Hotel again if we come back to visit New York.

From Denmark

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, September 5, 2013
Dear Karina Maria K,

We are very happy to hear that you were pleased with your stay and would stay with us again in the future. Thank you for taking the time to review our hotel in a positive light! It helps our team improve on any mishaps and encourages them to keep their service impeccable.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#163 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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