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“overbooked” 1 of 5 stars
Review of The Franklin

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The Franklin
3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)   |  
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Summer Rates from $149
Ranked #288 of 449 hotels in New York City
Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
“overbooked”
1 of 5 stars Reviewed July 1, 2013

Upon our arrival, we were informed that they overbooked us for the night and put us in different hotel. It was very upsetting because I've planned my itinery for the weekend around this particular hotel as my husband and I were stying in the city less than 24 hours.
We had to come up with whole new plan and it was very stressful.
It was very unprofessional and inconsiderate of the management of The Franklin Hotel!

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, July 12, 2013
Lynn K,
As we strive to ensure all of our guests have complete 100% satisfaction it upsets my team and myself to hear that it caused you a great inconvenience. I hope that when we brought you to another close by hotel it was to your satisfaction. Again our deepest apologies for your inconvenience and we hope you change your mind and come back to our hotel again!
Be well,
David Sandler
General Manager
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408 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Pasadena
1 review
4 of 5 stars Reviewed June 30, 2013

This is an excellent location for using the subway and walking to Central Park and Museum Mile. Hotel front and lobby are not as elegant as the interior of hotel, guest rooms, and amenities, which are all superior. An excellent value.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, July 12, 2013
Dear Janet E,
It makes us extremely happy to hear that you had a great time when you stayed with us at The Franklin, and we thank you for staying as well. Our team will be pleased to know that you enjoyed the guest rooms, interior of the hotel and the amenities. We would be very pleased to welcome you back to our Upper East side abode! Visit anytime..
Be well,
David Sandler
General Manager
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Bloomfield Hills
Top Contributor
119 reviews 119 reviews
23 hotel reviews
Reviews in 50 cities Reviews in 50 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed June 27, 2013

We stayed at The Franklin when our flight was cancelled. It's location was very convenient for us. Our room (16) was satisfactory but tiny. The air conditioner blew on my head all night and couldn't be adjusted.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, July 12, 2013
Dear Caslin,
We apologize for your inconvenience of a cancelled flight, but thank you for staying with us at The Franklin during that time. It is great to hear that the room was satisfactory, and possibly on your next visit you choose a larger room to accommodate you better. Please feel free to visit us again and thank you for your positive review!

David Sandler
General Manager
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Alexandria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2013

The Franklin is a cozy, charming, European feel to it, hotel. The staff is super helpful and friendly and the rooms are clean and comfortable. It is a great value and in a great location on the East side.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear Anne K,
What a pleasure it is to hear that you enjoyed your stay with us at The Franklin Hotel. Our team will be thrilled to hear that their service was helpful, friendly, at a great value. We are also happy to read you thought our rooms were clean as a whistle during your stay. We hope the next time you visit the East Side you stay with us again.
Be well,
David Sandler
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed June 21, 2013

Perfect for getaway weekend. Rooms are small yet extremely cozy and very clean. Especially enjoy seeing the same staff each time I visit. Neighborhood allows a true upper east side experience. love it

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear reviewer,
Our team was very happy you enjoyed your weekend getaway from the usual hustle and bustle of the workweek. Our goal is to provide our guests with the most comfortable and enjoyable stay they can possibly have and it is great to hear a review that confirms that we have succeeded! Thank you for taking time to review our hotel. We hope on your next “you’ve got mail getaway” you choose to stay with us again. See you soon!

Be well,
David Sandler
General Manager
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California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2013

I had stayed here before (August 2012) at the recommendation of my sister, who loves the Franklin. I knew that I would have a comfortable bed (very important) and that my room would be very clean and stylish. I appreciate the silky feel of the sheets and soft plentiful pillows. Other aspects of this unique hotel: the nicely furnished living room area and breakfast room with the great coffee machine available 24 hours and tasty breakfast in the morning. The location is perfect, near all the art museums and a subway entrance very close to get downtown. Also, I LOVED the bathroom, clean, elegant with white tile, glass shelves, nice amenities and the large "rain" type shower head; the water coming out felt soft but had plenty of pressure, very relaxing after a long busy day. The staff was very friendly and went out of their way to ensure my comfort. I highly recommend this hotel.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear nancyyou,
Music to my ears to hear that you highly recommend this hotel to friends and even other Trip Advisor members that will read this review! On that same note I would like to thank you for taking the time out of your day to give us a positive review. Any review from our guests helps our team improve to provide excellent customer service. We enjoyed reading that you liked the complimentary coffee and your own personal pampered bathroom. Our team will be pleased to hear you enjoyed the service they provided which assisted in making your stay unforgettable. Come back and stay with us any time! We look forward to seeing you soon.

Be well,
David Sandler
General Manager
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Syaracus
1 review
5 of 5 stars Reviewed June 21, 2013

The Franklin is a small intimate and classy hotel on Manhattan's Upper East Side. The location is convenient and safe with the subway right around the corner along with plenty of buses, cabs and stores in the area. The staff are friendly, attentive and professional.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear Pamela H,
On behalf of our team I would like to thank you for taking the time to provide us with a positive review! I would also like to thank you for visiting with us at The Franklin hotel. We enjoy hearing that our guests had a wonderful stay because of our service, location and amenities. We hope because of your fabulous stay that you will return and visit us again! Hope to see you soon!
Thank you,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#160 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Bvlgari bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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