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“A Good Alternative to the big Hotels” 4 of 5 stars
Review of The Franklin

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The Franklin
3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)   |  
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Ranked #279 of 453 Hotels in New York City
Bloomfield Hills
Top Contributor
119 reviews 119 reviews
22 hotel reviews
Reviews in 51 cities Reviews in 51 cities
58 helpful votes 58 helpful votes
“A Good Alternative to the big Hotels”
4 of 5 stars Reviewed June 27, 2013

We stayed at The Franklin when our flight was cancelled. It's location was very convenient for us. Our room (16) was satisfactory but tiny. The air conditioner blew on my head all night and couldn't be adjusted.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, July 12, 2013
Dear Caslin,
We apologize for your inconvenience of a cancelled flight, but thank you for staying with us at The Franklin during that time. It is great to hear that the room was satisfactory, and possibly on your next visit you choose a larger room to accommodate you better. Please feel free to visit us again and thank you for your positive review!

David Sandler
General Manager
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422 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Alexandria
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2013

The Franklin is a cozy, charming, European feel to it, hotel. The staff is super helpful and friendly and the rooms are clean and comfortable. It is a great value and in a great location on the East side.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear Anne K,
What a pleasure it is to hear that you enjoyed your stay with us at The Franklin Hotel. Our team will be thrilled to hear that their service was helpful, friendly, at a great value. We are also happy to read you thought our rooms were clean as a whistle during your stay. We hope the next time you visit the East Side you stay with us again.
Be well,
David Sandler
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed June 21, 2013

Perfect for getaway weekend. Rooms are small yet extremely cozy and very clean. Especially enjoy seeing the same staff each time I visit. Neighborhood allows a true upper east side experience. love it

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear reviewer,
Our team was very happy you enjoyed your weekend getaway from the usual hustle and bustle of the workweek. Our goal is to provide our guests with the most comfortable and enjoyable stay they can possibly have and it is great to hear a review that confirms that we have succeeded! Thank you for taking time to review our hotel. We hope on your next “you’ve got mail getaway” you choose to stay with us again. See you soon!

Be well,
David Sandler
General Manager
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California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2013

I had stayed here before (August 2012) at the recommendation of my sister, who loves the Franklin. I knew that I would have a comfortable bed (very important) and that my room would be very clean and stylish. I appreciate the silky feel of the sheets and soft plentiful pillows. Other aspects of this unique hotel: the nicely furnished living room area and breakfast room with the great coffee machine available 24 hours and tasty breakfast in the morning. The location is perfect, near all the art museums and a subway entrance very close to get downtown. Also, I LOVED the bathroom, clean, elegant with white tile, glass shelves, nice amenities and the large "rain" type shower head; the water coming out felt soft but had plenty of pressure, very relaxing after a long busy day. The staff was very friendly and went out of their way to ensure my comfort. I highly recommend this hotel.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear nancyyou,
Music to my ears to hear that you highly recommend this hotel to friends and even other Trip Advisor members that will read this review! On that same note I would like to thank you for taking the time out of your day to give us a positive review. Any review from our guests helps our team improve to provide excellent customer service. We enjoyed reading that you liked the complimentary coffee and your own personal pampered bathroom. Our team will be pleased to hear you enjoyed the service they provided which assisted in making your stay unforgettable. Come back and stay with us any time! We look forward to seeing you soon.

Be well,
David Sandler
General Manager
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Syaracus
1 review
5 of 5 stars Reviewed June 21, 2013

The Franklin is a small intimate and classy hotel on Manhattan's Upper East Side. The location is convenient and safe with the subway right around the corner along with plenty of buses, cabs and stores in the area. The staff are friendly, attentive and professional.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear Pamela H,
On behalf of our team I would like to thank you for taking the time to provide us with a positive review! I would also like to thank you for visiting with us at The Franklin hotel. We enjoy hearing that our guests had a wonderful stay because of our service, location and amenities. We hope because of your fabulous stay that you will return and visit us again! Hope to see you soon!
Thank you,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 21, 2013

Very nice hotel unless it's winter. Bring your woollies. Windows leak and I was told they could not be sealed.Stay when you don't need heat. On the other hand, you don't need refrigeration for your late-night snacks. Staff very nice but unable to fix problems.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear Martha G,
Thank you for staying with us at The Franklin hotel and also for taking the time to give us a review. I am disappointed to hear that the rooms were too cold for your liking during the winter months. On the other hand our team will be glad to hear that you enjoyed their service! We hope that despite the cold stay you had you will come back and visit us again at any time of the year, we are thrilled to accommodate you in the future.
Be well,
David Sandler
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed June 21, 2013

I stayed at the Franklin on two visits to NYC in the past year. The rooms, although small, where clean and comfortable with a very comfy beds and good lighting. Both rooms were quite and one faced the street with a nice view. The staff was very friendly and efficient. Atmosphere was similar to small European hotels.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, June 28, 2013
Dear Reviewer,
The team here at The Franklin would like to thank you for staying with us yet again we love when our guests come back to see us again! Our team will be very pleased to hear that you were happy with our housekeeping, service and overall amenities. It would be really great to see you come back yet again and visit us. We are looking forward to your future visit.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#161 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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