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“An Ideal Boutique Hotel” 4 of 5 stars
Review of The Franklin

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The Franklin
3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)   |  
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Ranked #279 of 454 Hotels in New York City
Shrewsbury UK
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“An Ideal Boutique Hotel”
4 of 5 stars Reviewed May 6, 2013

Having done some research into hotels in the Upper East Side area I found the Franklin met most of my expectations for a 5-night stay for two of us in New York. The room was clean, comfortable and of adequate size for our visit (we had just one case each) but being at the front of the building it was somewhat noisy, even in the small hours. We found the bed very comfortable and were impressed by the tidiness/cleanliness of the room on return each evening; it was perhaps overkill to have clean towels every day but appreciated nevertheless. I share some others' comments about the lack of space for breakfast but managed to get a table most mornings; after all, it's a boutique hotel. The complimentary cheese and wine from 5 until 6.30 was a nice touch to unwind after a hard day's foot-slogging. Where the Franklin really scores is its location for those who want to do the museums and art galleries. Going down town was also easy with subway and bus stops nearby. Staff were welcoming, some more helpful than others. Overall we were very satisfied with our stay.

Room Tip: Go for the largest room available away from the front, where it's probably quieter.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, May 14, 2013
Dear Martin L,
Thank you for taking the time out of your day to write a review about the Franklin Hotel. It’s nice to read that you did some research about the hotel before deciding to try us. It was great to hear that you were impressed with the cleanliness of the room and that you felt the bed was comfortable. Thank you for staying with us and we hope you choose us again in the future.
We look forward to welcoming you back.
Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Boston, Massachusetts
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 5, 2013

We chose The Franklin for its location and pet policy, and it worked well for me and my spouse and our dog during a beautiful spring weekend. Friendly and accommodating staff—we were upgraded to a larger room (the small rooms must be REALLY small), which was clean with a comfortable bed, though most other furnishings looked worn. Narrow bathroom, with good water pressure for the shower. Our first-floor room was located in the back of the building, and was very quiet at night. Serviceable continental breakfast is fine for those who eat light first thing, including good coffee (go very early or late; dining room is tiny). We didn't take advantage of the afternoon wine hour. Best aspect is proximity to Central Park—a mecca for dogs and their walkers, people watching, picnicking—and Museum Mile. Also close to subway and good shopping and restaurants (if you go vegan or gluten free, Candle Cafe at 3rd and 74th is a must).

Room Tip: Quieter rooms are in back of building.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, May 6, 2013
Dear ahtsguy,

Thank you for choosing the Franklin Hotel. We were happy to hear you, your spouse and dog had a fun time while at the hotel. It was nice to read that the team was friendly and accommodating, you like the location as well as all the hotel amenities. Next time we hope you have a chance to visit our wine hr. We really appreciate you staying with us and hope to welcome you back the next time you are in NYC.

Be well,
David Sandler
General Manager
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Boston
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 4, 2013

I've stayed twice now at the Franklin when traveling to NY on business and will likely stay again. Very convenient Upper East Side location. Rooms are small - but all NY rooms are - but very clean. Beds are very comfortable. Closets and bathrooms are very small. This is not a hotel that is big on amenities, save for the continental breakfast. There is no concierge or doorman. No "business center" except for an antiquated laptop situated by a small chair right next to the front desk. Front desk staff are friendly enough but not terribly organized. Rising early one morning the desk I found the desk manned by a man out of uniform, dressed in very casual street clothes, who did not seem to be able to answer questions. Still, the hotel is charming and seems to be frequented by European travelers and other tourists, which is fine. Not a good hotel for those requiring upscale amenities for staff attention, but if you're looking for a convenient and charming hotel close to museums and the Park, this is a great place to stay. Continental breakfast (coffee, yogurt, croissants) is a nice touch, although the exceptionally small dining room does not make for a very comfortable dining experience. Free wifi - almost unheard of in NY these days. Lots of great cafes, restaurants and shops nearby. I will return again.

Room Tip: Rooms are very small. If you're not traveling alone, I'd recommend upgrading to a larger si...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, May 6, 2013
Dear duomogal,
Thank you for making the Franklin Hotel your NYC hotel of choice. We appreciate you taking the time out of your day to provide us with feedback about your stay. The team and I take our guests feedback very seriously as it allows us to hone in on the guest experience and correct any issues that may arise. We are so pleased to hear that you are a loyal guest of the hotel and will be coming back to stay with us the next time you are in the city.
We hope to see you soon and look forward to welcoming you back.
Be well,
David Sandler
General Manager
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Boston, MA
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 3, 2013

New York City in Springtime is amazing and The Franklin is perfectly sited to take advantage of it. It is a quick walk ( 4 blocks or so) to the Metropolitan Museum of Art and Central Park. We were in NYC for an overnight and loved being able to enjoy the Upper East Side with its restaurants, shopping, museums etc. The room we got is TINY. I mean, TINY. But if your intention is not to be in the room, it is no problem. The bathroom was immaculate. The Bulgari soap and shampoo great. The bed was comfy. It could use a little sprucing up but was fine for our purposes. (Carpet is worn) But the staff was very friendly. We didn't take advantage of the breakfast which was included but the coffee in the lobby smelled good.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, May 6, 2013
Dear Reynold,
Thank you for staying with us at the Franklin Hotel. The team was excited to hear you enjoyed your stay and thought they were very friendly. We enjoyed hearing how you liked the guest amenities, room amenities and the location of the hotel. The next time you are in New York City we hope you stay with us again. We really feel like the hotel can be your home away from home.
Please come back soon.
Be well,
David Sandler
General Manager
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Little Rock, Arkansas
Top Contributor
79 reviews 79 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 29, 2013

The Franklin is well located on the upper east side and convenient to Museum Mile and the Lexington Ave. express stop on the subway at 86th Street. This makes up in part for some of its deficiencies which include incredibly small rooms - even their studios which are their "largest rooms". OK for a few days but it quickly gets claustrophobic if you are in the room very much. The rooms are clean but not what anyone would call new or spiffy. Internet is free but reception not good - my wife had to take her Pad into the hall to make a reservation at a restaurant so don't plan on doing a little work while away from home. The breakfast and the wine/cheese were a nice touch but the space gain is very crowded. The staff was pleasant and helpful. I think there are better values and probably would not stay here again. Other than space there was no glaring deficiency but a lot of mediocrity.

Stayed April 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, April 30, 2013
Dear Phillip P,
We appreciate you staying with us at the Franklin Hotel and providing feedback. We were happy to hear you liked the location, the breakfast, wine and cheese and that you thought the staff was pleasant and helpful. The team truly enjoys feedback as it will allow us to hone in on making the guest experience better all the time. Thank you again for taking the time out of your day to provide us with feedback.
Be well,
David Sandler
General Manager
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Winston-Salem
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 28, 2013

The hotel was very quiet and clean. Small rooms of course, but comfortable bed. Plus, breakfast was included and was reasonable, mostly fruits, cereal, breads and coffee. Afternoon cheese and wine was provided gratis, and they're not nosy about exactly who gets it.

Room Tip: Maybe best to ask for one away from the street, though I didn't see one of htose.
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, April 30, 2013
Dear svinsant,
Thank you for staying with us at the Franklin Hotel. We were happy to hear you thought the hotel was very quiet and clean. We are glad you also liked the breakfast and the wine and cheese amenities which all our guests get to enjoy. Please come visit us again as we would love to welcome you back.
Thank you again for all the positive feedback.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monte-Carlo, Monaco
Top Contributor
140 reviews 140 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
107 helpful votes 107 helpful votes
1 of 5 stars Reviewed April 26, 2013

The Franklin hotel is awful in almost every way!

Rooms and in particular the bathrooms are tiny, heating and air con both so loud its almost impossible to get a full nights sleep.

The staff couldn't care less.

Tiny breakfast room that's sits 10 people for a hotel with 50 rooms.

I just don't think they deserve our business.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, April 30, 2013
Dear Alexandra M,

Thank you for your feedback about your stay with us. The team takes the feedback very seriously as it helps us get better at what we do. We hope you will give us another chance as we believe the hotel is a lovely place for people to visit and stay.

Once again thank you for your time and feedback.

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#163 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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