I recently travelled to New York from Australia and I booked my stay here. On check out, I noticed they charged me and my partner $530 of unauthorised credit card charges (the the card we didn't even sign for or use at checkout!). I have contacted them countless times proving my right to receive a full refund by providing my bank statements as evidence. They are reluctant to talk to me or acknowledge their crime.
Their staff are completely hopeless, unprofessional and frankly, don't look like they even care about their job in the service industry. I have never experienced such poor service, or unauthorised credit card charges (read: stealing!) from anywhere I've ever travelled!
You would think they would have a higher standard of duty of care and professionalism as they are located in a prestigious upper east side location - wrong!
If you dare to stay at this terrible hotel and experience their poor service, then don't bother booking a breakfast deal, it's lacklustre - small croissants and yoghurt only. You can buy a cheap breakfast (and a good one) for $8-10USD anywhere in manhattan.
- Official Description (provided by the hotel):
- Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more less
- Reservation Options:
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- Also Known As:
- The Franklin Hotel New York City
- Franklin New York City
- Franklin Hotel New York City