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“Good service, but too small” 3 of 5 stars
Review of The Franklin

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The Franklin
3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)   |  
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Ranked #294 of 451 hotels in New York City
Santiago, Chile
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Good service, but too small”
3 of 5 stars Reviewed April 2, 2013

The Franklin Hotel is good hotel, great location (Upper East), breakfast included (amazing) and very clean. But the size of the rooms is a real problem. You cant leave your luggage on the floor, or even where to store your clothes.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, April 4, 2013
Dear Elvira R,

Thank you for staying with us at the Franklin Hotel. We are delighted to hear you enjoyed the location and the guest amenities we offer. Thank you for taking the time out of your day to provide feedback.

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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413 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 24, 2013

We stayed at the Franklin for 6 nights. The room was small, as expected and the front desk staff were fantastic. They were helpful and accommodating. The Internet didn't work in our room so we had to use it in the foyer, our TV was fuzzy and the heating system was broken. They did give us a portable heater though. The big disappointment was when we asked about transport to the airport. The staff member at reception said a taxi would be $60 but a private car would also be $60 and was more reliable. He was very persistent that we should book a private car. When the car arrived it seemed to be someone's private vehicle and he seemed to be friends with the staff member. They "highly" recommended we pay cash, when we said we only had credit card he said it was a 10% credit card fee. We were okay with that but he insisted on taking us to a bank to get cash. When we paid the driver at the airport $60+tip he corrected us and said it was actually $67.50 because of tolls. When we said we were quoted $60 TOTAL he said that wasn't right and we needed to give him more money. He then insisted on making us call the staff member back at the hotel. This was incredible frustrating and embarrassing - we would/should have taken a cab. A negative end to a wonderful stay.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, March 25, 2013
Dear Lily Q,

Thank you for visiting us at the Franklin Hotel during your time in the city. We appreciate you taking time out of your day to provide us with feedback. The team prides themselves on service and the feedback you have provided is a huge help in making us a better hotel. We hope you will choose us again the next time you visit New York.

We would love to welcome you back.

Be well,
David Sandler
General Manager
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Sharon, Pennsylvania, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 22, 2013

We had a fabulous time - the size of the room was exactly as expected based upon other reviews and the status as a boutique hotel, so we thoroughly enjoyed our cozy room with its perfect bed, chandelier, gorgeous appointments, and yummy Bvlgari toiletries. The staff made us feel as though we were coming home to our own apartment each day, and they met every request immediately. The wine and cheese, cappuccinos, and breakfast every day were worth so much more than the nominal resort fee. It was a lovely stay, perfect location right around the block from the subway, shopping, and great neighborhood restaurants. Couldn't have been happier, and can't wait to return!

Room Tip: Ask for a corner room - ours had the perfect squeezed-in combo of a king bed, desk, and a nice windo...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, March 25, 2013
Dear Mandy W,

Thank you for staying with us at the Franklin Hotel. We are so excited to hear that you liked the room, guest amenities, and of course the staff. It makes the team so happy to hear that you will be a return guest in the future. They really take pride in the service of the hotel and from the sounds of it we didn’t disappoint.

We appreciate you staying with us and can’t wait to welcome you back.
Thank you for your time.

David Sandler
General Manager
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Alpharetta, Georgia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 2, 2013

I recently stayed at THE FRANKLIN Hotel on the UES on 87th Streeet between Lexington and 3rd!! It's a great location for me as my Daughter just lives blocks and I could walk to and from her apartment everyday and night!! It's a wonderful neighborhood full of wonderful restaurants, coffee shops, bars, shops,.... It's safe and reasonably quiet! The hotel reminds me of a small, adorable European boutique hotel. There are only 50 rooms decorated beautifully with all the amenities you need. Terrific bed and soft comfy linens with lots of pillows with a flat panel TV on the wall! Luxerious bath products in the small but very adequate bathroom. The staff was very friendly and very helpful. In the morning, they offered a lovely continental breakfast in their 2 beautiful parlors, consisting of muffins, croissants, cereal, fruits, coffees, teas, and juices. In the late afternoon, they offered wines and cheeses. So lovely!!! I felt right at home and will definitely stay here again and again! Loved it!!

Room Tip: I stayed in room 71. It is larger than some of the others and very comfortable!!
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, March 4, 2013
Dear dylynn,

Thank you very much for taking the time out to review the Franklin Hotel. We are super happy that you enjoyed the friendliness of our staff, breakfast, wine and cheese reception, and the location of the room. We pride ourselves on service and from the sounds of it we were spot on. This is wonderful news as our staff loves to assist guests with whatever they need.

We hope you will become frequent guest of the hotel since your daughter lives close by and you enjoyed staying with us.

We look forward to welcoming you back.

Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armonk, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 25, 2013

Simply put - if you seek room to express the "free range chicken" in you...this may not work. But if you want an unbeatable UES location, super cozy rooms with high quality furnishings, set-up and amenities, then look no further. Be forewarned - your forearms will smack both sides of the room in one shot in the least expensive category. If you intend to be "out" and want a great bed...perfect. If you intend to camp in...maybe you will need a bigger space....

Room Tip: IF you need space - pay up a grade ...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, February 26, 2013
Dear Andrew G,

Thank you so much for staying with us at the Franklin Hotel. We really appreciate you taking time out of your day to write a review about the hotel. We are really happy that you liked the super cozy rooms, the hotel amenities and the location.

We hope the next time you visit New York City that you think of us as your hotel of choice.

Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 14, 2013

The hotel is two blocks from where we live. We're having our bathroom redone and needed a place for two days. The room was comfortable and quiet which was a pleasant surprise given that the street below is busy. It may look like a side street, but there is commercial activity. The breakfast was good. We never tried the evening wine & cheese.

If you're a tourist wanting a reasonably priced basic hotel for sleeping that is convenient to Museum Mile AND to the 4, 5, 6 green-line subways it is worth considering. For upscale dining also try Madison Avenue. Several around 92nd Street. The shopping get increasingly expensive as you go south from 86th Street.

Room Tip: There is a definite European flavor. Looking at the floor plan at least two rooms have the sink in t...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, February 19, 2013
Dear Retired-to-Manhattan,

Thank you so much for staying with us at the Franklin Hotel. We are so glad that we could accommodate you for two days while you made home improvements. It’s great to hear that the breakfast was good and that the room was quiet; as you must live in the area and can attest to the noise Manhattan streets can produce.

Please come back and see us again and we hope we can be the hotel of choice for your friends and family who come to visit you from out of town.

Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tejas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 7, 2013

After booking a small room I was offered a discounted upgrade to a petite suite (subject to availability, of course), which made this a fantastic value. The petite suite was still fairly small, but certainly big enough. Service was excellent and the location perfect. Only thing that wasn't stellar was the breakfast, however, you're practically surrounded by coffeshops and delis, so that didn't really matter.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, February 8, 2013
Dear 000jesus,

Thank you very much for your kind words about the service our staff provided. I know the staff will be excited to know they made your stay enjoyable as they all pride themselves on providing excellent service. We hope the next time you visit NYC you think of the Franklin as your choice of hotel.

Thank you for your feedback as it helps us understand what our guests feel about the hotel and staff.

Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#153 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Bvlgari bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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