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“When quality and location trump space!” 4 of 5 stars
Review of The Franklin

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The Franklin
3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)   |  
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Ranked #297 of 454 Hotels in New York City
Armonk, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“When quality and location trump space!”
4 of 5 stars Reviewed February 25, 2013

Simply put - if you seek room to express the "free range chicken" in you...this may not work. But if you want an unbeatable UES location, super cozy rooms with high quality furnishings, set-up and amenities, then look no further. Be forewarned - your forearms will smack both sides of the room in one shot in the least expensive category. If you intend to be "out" and want a great bed...perfect. If you intend to camp in...maybe you will need a bigger space....

Room Tip: IF you need space - pay up a grade ...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, February 26, 2013
Dear Andrew G,

Thank you so much for staying with us at the Franklin Hotel. We really appreciate you taking time out of your day to write a review about the hotel. We are really happy that you liked the super cozy rooms, the hotel amenities and the location.

We hope the next time you visit New York City that you think of us as your hotel of choice.

Be well,
David Sandler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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431 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
New York, New York, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 14, 2013

The hotel is two blocks from where we live. We're having our bathroom redone and needed a place for two days. The room was comfortable and quiet which was a pleasant surprise given that the street below is busy. It may look like a side street, but there is commercial activity. The breakfast was good. We never tried the evening wine & cheese.

If you're a tourist wanting a reasonably priced basic hotel for sleeping that is convenient to Museum Mile AND to the 4, 5, 6 green-line subways it is worth considering. For upscale dining also try Madison Avenue. Several around 92nd Street. The shopping get increasingly expensive as you go south from 86th Street.

Room Tip: There is a definite European flavor. Looking at the floor plan at least two rooms have the sink in t...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, February 19, 2013
Dear Retired-to-Manhattan,

Thank you so much for staying with us at the Franklin Hotel. We are so glad that we could accommodate you for two days while you made home improvements. It’s great to hear that the breakfast was good and that the room was quiet; as you must live in the area and can attest to the noise Manhattan streets can produce.

Please come back and see us again and we hope we can be the hotel of choice for your friends and family who come to visit you from out of town.

Be well,
David Sandler
General Manager
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Tejas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 7, 2013

After booking a small room I was offered a discounted upgrade to a petite suite (subject to availability, of course), which made this a fantastic value. The petite suite was still fairly small, but certainly big enough. Service was excellent and the location perfect. Only thing that wasn't stellar was the breakfast, however, you're practically surrounded by coffeshops and delis, so that didn't really matter.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, February 8, 2013
Dear 000jesus,

Thank you very much for your kind words about the service our staff provided. I know the staff will be excited to know they made your stay enjoyable as they all pride themselves on providing excellent service. We hope the next time you visit NYC you think of the Franklin as your choice of hotel.

Thank you for your feedback as it helps us understand what our guests feel about the hotel and staff.

Be well,
David Sandler
General Manager
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 7, 2013 via mobile

Compact room but luxurious linens and toiletries. Very good and abundant continental breakfast. Everyone on the staff more than willing to help. Notice many Europeans at the hotel. We would definitely stay here again and would recommend this hotel

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, February 19, 2013
Dear nonad1,

Thank you for taking your time out to review the Franklin Hotel. We are so happy you enjoyed our amenities, linen and breakfast.

We look forward to welcoming you back upon your next trip to NYC.

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 25, 2013

Great location, nice rooms, tasty breakfests!
Butique hotel so the atmosphere is a way different from that even with 4/5 stars hotels.
We stayed there 6 nights and will try to choose it again being in NYC

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this review, January 28, 2013
Drear Pawel W,

Thank you very much for taking the time out of your day to write a review about the Franklin Hotel. It is wonderful to hear that you liked the location, the room, and breakfast provided by the hotel. We know there are many hotels from which you can choose from and we are delighted that you stayed with us. Next time you are in NYC we hope you stay with us again.
We look forward to welcoming you back!

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatchewan Canada
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 14, 2013

Perfect location within steps of coffeeshops, restaurants, drug stores, and of course the subway. We had no trouble with cell phone or wifi. Enjoyed the 24 hr capaccino machine, free breakfast and wine and cheese happy hour. Bed was comfortable, bathroom while tiny was immaculate. A great choice for a city trip!

Room Tip: We stayed in a studio room with king size bed, perhaps the bed takes up room space but we weren'...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, Manager at The Franklin, responded to this review, January 24, 2013
Dear SaskSunSeeker2,

Thank you very much for staying with us at the Franklin Hotel. We love to hear from every guest that stays with us and I assure you we take your feedback seriously. We agree that the Franklin is a great hotel that is in walking distance to many museums and fun areas in Manhattan. When you do visit NY again please think of us so we can make your stay more enjoyable.

Thank you again for taking the time out to help us get better at what we do.
All the best,

David Sandler
General Manager
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Lincoln, Illinois
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 7, 2013

This is a comfy, friendly, well placed hotel if you are visiting New York to see some museums and shows. I loved it!

My only issue is that I got no cell phone reception while there and also could not connect to the internet. The front desk was friendly about it and tried resetting the router, but nothing worked. They did mention that apple products in particular didn't get good reception at their hotel.

This definitely was a negative because I needed to use my phone/internet to look up addresses, get directions, make reservations, etc. I had to actually walk to the Starbucks on the corner to do these things - it would have been so much nicer to do this type of planning from the comfort of my room.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, Manager at The Franklin, responded to this review, January 24, 2013
Dear Cyasukot,

Thank you for taking your time out to write a review about the Franklin Hotel. We really like feedback from our guests as it allows us to better understand our customer needs. It is great that you did enjoy your stay and the area the hotel was located in. We hope you choose us again the next time you are in NYC.

Thank you again for your time.

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#164 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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