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The Franklin: Traveler Reviews

3.5 of 5
164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)
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The Franklin
Ranked #256 of 433 hotels in New York City
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251 reviews from our community

Traveler rating
    78
    97
    44
    19
    13
See reviews for
Families
21
 
Couples
96
 
Solo
33
 
Business
38
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lincoln, Illinois
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
“Iphone and internet issues at an otherwise lovely hotel.”
3 of 5 stars Reviewed January 7, 2013

This is a comfy, friendly, well placed hotel if you are visiting New York to see some museums and shows. I loved it!

My only issue is that I got no cell phone reception while there and also could not connect to the internet. The front desk was friendly about it and tried resetting the router, but nothing worked. They did mention that apple products in particular didn't get good reception at their hotel.

This definitely was a negative because I needed to use my phone/internet to look up addresses, get directions, make reservations, etc. I had to actually walk to the Starbucks on the corner to do these things - it would have been so much nicer to do this type of planning from the comfort of my room.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask cyasukot about The Franklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, Manager at The Franklin, responded to this review
January 24, 2013
Dear Cyasukot,

Thank you for taking your time out to write a review about the Franklin Hotel. We really like feedback from our guests as it allows us to better understand our customer needs. It is great that you did enjoy your stay and the area the hotel was located in. We hope you choose us again the next time you are in NYC.

Thank you again for your time.

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
28 reviews 28 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Rooms are tiny but great location.”
4 of 5 stars Reviewed December 25, 2012

Rooms are tiny but your in NYC. You are just sleeping there right!? The hotel is a block from the 6 train which is great and right around the corner from shopping museums and great restaurants. I booked a room for my parents because I live in the area. The breakfast was nice and wine hour was perfect. Hotel is clean and nice. Value was not bad.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 17 more reviews by wendo12 for New York City
Ask wendo12 about The Franklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Single Room Occupancy”
3 of 5 stars Reviewed December 20, 2012

I have never been in a hotel room as small as this! Comfortable bed, friendly staff, too high of a price for a hotel with the smallest closet (room for only 4 hangers) I have ever seen. One person can handle it but 2 ?????. Good location. Bring your in a plastic bag, as there is no room for luggage!

  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Dale W about The Franklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Bonkers and brilliant”
4 of 5 stars Reviewed November 28, 2012

First impressions of this hotel weren't that promising, I have to admit. The lobby looks a little tired and run down. However, the rooms are clean, quiet and prettily decorated. The heating/aircon works and, while the service from the front desk can be a little... idiosyncratic, everyone was very helpful and good humoured. The bed was enormous (perhaps a bit too enormous for the room) and incredibly comfortable.

The location is great. It is right near the 4,5,6 line down to Midtown/Brooklyn and you can get anywhere quickly and easily from there. For a Manhattan hotel, it is great value.

Room Tip: The rooms on the 3rd floor are the quietest
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LulaBGood about The Franklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good!”
4 of 5 stars Reviewed November 27, 2012

GOOD: location (walking distance to subway and central park), breakfast, good bed, quiet neighborhood, very nice staff.
BAD: rooms are really small. Almost didn't have espace for our baggage.
.......................................................

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gabi_galvao about The Franklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Franklin

Also Known As:
The Franklin Hotel New York City
The Franklin Hotel
Franklin New York City
Franklin Hotel New York City
Franklin Hotel New York
Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown , Upper East Side
Amenities:
Business Center Free Breakfast Free High-Speed Internet Pets Allowed Shuttle Bus service
Hotel Style:
#56 Romantic Hotels in New York City
#255 Family Hotels in New York City
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Bvlgari bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
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The Franklin
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