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“Best ever!!!” 5 of 5 stars
Review of Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
4.0 of 5 Hotel   |   88 Madison Avenue, New York City, NY 10016   |  
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Ranked #249 of 463 Hotels in New York City
GreenLeadersBronze level
Alpharetta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Best ever!!!”
5 of 5 stars Reviewed December 2, 2012

Every year, my wife and two adult daughters travel to NYC the week-end after Thanksgiving. And as such, I am the responsible person that makes (and most of the times pays for) the hotel accommodations for these past 16 years. I never look forward to picking them up at the airport when they return from NYC because the ride home always is sprinkled with criticisms they had with the hotel I chose, specifically the unresponsive hotel staff, the cleanliness of the room, the marginal performance of housekeeping, etc. Well, TODAY, the ride home from the airport with the girls was VERY different because they stayed at the Carlton. Enough could not be said about the overall experience at the hotel. In fact, when they got in the car, they chimed in, "BEST EVER'!
They proceeded to tell me that the front desk personnel were outstanding, housekeeping was unbelievably efficient and thorough and even the bell services they received was top notch. They could not say enough about what a wonderful stay that they had. Bottom line, it was the people of the Carlton that made the very big difference in their stay as they looked after all needs that my girls had during their stay. I was given orders that to make sure that their 2013 trip was at the Carlton.

Room Tip: My girls stayed in Room 825, and that is the room that they want next year!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,577 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North babylon
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 29, 2012

The hotel was so so to me. The staff wasn't the friendliest- some were really nice though. Nice comfy hallways leading to the rooms. Very small rooms, but maybe that's to be expected for a NYC hotel. You don't get a lot for your money here. Internet was about $13 for 15 minutes!!! With what you pay for one night, it should be free. If you do stay here, ASK TO BE AWAY FROM MADISON AVE. SIDE BECAUSE OF LOUDDDDDDD CLUB ACROSS THE STREET, which made sleeping difficult. There were two altercations on two separate nights where the cops had to be called. I was given free breakfast passes at check-in which was nice, but it was complimentary, which I'm not a fan of.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
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Long Island City, New York
Top Contributor
74 reviews 74 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 27, 2012

Easy valet service at drop off, horrible at pickup. Reasonably priced valet for NYC. Front desk was nice, quick check in but all my requests never happened (i.e. extra towels never came since we had 4 guests in the room, only 2 were in the room when we arrived). We requested a rollaway but it didn't fit anywhere in the room. Rooms extremely small compared to Marriott. Outlet didn't work so we had dead cell phones. We called ahead for our car as instructed, still waited an hour + and decided to walk to the garage where they kept the cars rather than waiting another hour. It was clean but service was far from 5 star!

Room Tip: Have no tips..... would not stay here again.
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Washington, DC
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 27, 2012

Our stay at this property lived up to my expectations with regards to it being a lovely property with clean and comfortable rooms. An added bonus indeed, however, was how it exceeded our expectations due to the outstanding team of staff here. From management down the employees were top notch due to their professionalism and friendliness. We truly had the sense that they appreciated their guests and liked what they were doing! Location is wonderful and ample room for luggage. The bathroom was small but very nicely furnished and maintained. Could use more glasses for drinking in the room and would have liked a "hot pot" for making tea/coffee in the room without having to call room service. We ate breakfast in the hotel restaurant- good food and again, highly professional and friendly restaurant staff. Would definitely stay here again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Great Falls, Virginia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2012

We had a wonderful stay for the Thanksgiving holiday. Loved that it was small and so conveniently located. Our room was beautiful, quiet and the bed was so comfortable it was hard to leave in the morning. We look forward to staying here again on our next visit!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portland, Oregon
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2012

This was our first time staying at the Carlton Hotel. First I want to acknowledge that every employee was very professional and helpful. We stayed in room 322 for 5 nights. The room was on the small side but very clean. The bathroom was pretty small with nice amenities and plenty of towels. The decor was decent and the bed was comfortable. The room and bathroom needs some attention to detail. It looks like when the room was updated they missed some spots. Also, there was no full length mirror in the room. That is a big "no-no"! The only meal we had at the hotel was breakfast which as quite good! The restaurant, Millesime has a piano bar several nights a week. Finally, they have $1.00 oysters at Happy Hour! We would certainly stay again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NY
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 20, 2012

4th time at the carlton. PERFECT location -- Union Square 6 blocks away..pillows and bed are SO comfy! Can't ask for more!?! Staff is really helpful and know the areas really well! Will be back Of course! Rooms are such a good size, i mean this is NY..so if you're expecting a huge room then go to Dallas..the rooms are actually larger in the Carlton than the W in Union Square which is way more money. It's a great value.
Never ate at the restaurant but hang out in the bar and it's lovely. Great restaurants in the area as well.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#49 Green Hotel in New York City
#145 Luxury Hotel in New York City
#180 Family Hotel in New York City
#204 Business Hotel in New York City
#215 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
Official Description (provided by the hotel):
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York

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