Easy valet service at drop off, horrible at pickup. Reasonably priced valet for NYC. Front desk was nice, quick check in but all my requests never happened (i.e. extra towels never came since we had 4 guests in the room, only 2 were in the room when we arrived). We requested a rollaway but it didn't fit anywhere in the room. Rooms extremely small compared to Marriott. Outlet didn't work so we had dead cell phones. We called ahead for our car as instructed, still waited an hour + and decided to walk to the garage where they kept the cars rather than waiting another hour. It was clean but service was far from 5 star!

Our stay at this property lived up to my expectations with regards to it being a lovely property with clean and comfortable rooms. An added bonus indeed, however, was how it exceeded our expectations due to the outstanding team of staff here. From management down the employees were top notch due to their professionalism and friendliness. We truly had the sense that they appreciated their guests and liked what they were doing! Location is wonderful and ample room for luggage. The bathroom was small but very nicely furnished and maintained. Could use more glasses for drinking in the room and would have liked a "hot pot" for making tea/coffee in the room without having to call room service. We ate breakfast in the hotel restaurant- good food and again, highly professional and friendly restaurant staff. Would definitely stay here again.

We had a wonderful stay for the Thanksgiving holiday. Loved that it was small and so conveniently located. Our room was beautiful, quiet and the bed was so comfortable it was hard to leave in the morning. We look forward to staying here again on our next visit!

This was our first time staying at the Carlton Hotel. First I want to acknowledge that every employee was very professional and helpful. We stayed in room 322 for 5 nights. The room was on the small side but very clean. The bathroom was pretty small with nice amenities and plenty of towels. The decor was decent and the bed was comfortable. The room and bathroom needs some attention to detail. It looks like when the room was updated they missed some spots. Also, there was no full length mirror in the room. That is a big "no-no"! The only meal we had at the hotel was breakfast which as quite good! The restaurant, Millesime has a piano bar several nights a week. Finally, they have $1.00 oysters at Happy Hour! We would certainly stay again.