First impressions of the hotel are of a bygone elegance with a feeling of a private members club. The lobby has art deco character with big-apple charm and was invariably lively, with all-comers revelling in the history and ambience of the hotel.
Staff are friendly and attentive, but their availability was rather erratic with sometimes as many as 5 or more staff around the reception/concierge, down to occasionally just one (very busy) clerk! If you need to ask anything, catch them while you can - don't leave it until another time as their may be no-one free to help you then! Don't read too much into 'small/slow lifts' comments. There are 2 available, each holding 8 people. They'll get you to your floor smoothly and more quietly than most, so those opinions are relative. Same goes for the bathrooms. Plenty of photos have been posted which show the rooms with a bath, a shower, etc... and easily enough floor space for more than 1 person. I guess some people need more 'space' than others. When it comes to the rooms themselves though, comments universally confirm that they are definitely small. The hotel's own site photos show only the larger rooms and suites, which don't form the majority of accomodation. Having said that, we had a large suitcase each, which were adequately stowed and their contents stored in the wardrobe and chest of drawers. There was still space and hangers to spare and with 2 armchairs, a desk and bedside tables too, there's a lot of furniture. So if you plan to spend time strolling in your room and want lots of floorspace, you'll probably need a suite here. Otherwise, if like the majority of us, you want a haven that is very comfortable, clean and provides superbly located accomodation that is just perfect for a respite from the day's strolling around New York sights, then you should find it here. Want a quiet room? Ask for one at the back of the hotel AND away from the lifts. (In New York, a 12 storey hotel is not going to offer you 'views' of anything worth seeing and all rooms that front onto the street will be noisy 24/7.) To help you explore the sights and get around in general, consider buying a Metrocard - a top up card for travel on New York buses and subways. Being so central though, there are many places to eat and drink nearby but I would suggest avoiding any of the restaurants alongside the hotel (although they are, perhaps inevitably, recommended by hotel staff) particularly the Greek restaurant, which is overrated, pretty expensive and the service slow PLUS there's not a Greek person in site, which whiffs of pretention. The exception is the coffee shop/diner almost next door (called the Red Flame I think?) which is always frequented by New Yorkers and it's easy to understand why. Highly recommended. Take note too that although hotel's own bar and restaurant are fine, their drinks are so expensive, it's hard to really enjoy more than 1 (eg. $17 for a glass of wine)
If they're important to you, you may also want to take the following into consideration too:
Pros: Housekeeping left a daily complementary bottle of water and the safe in the room was free of charge.
Cons: There are no tea/coffee making facilities and housekeeping never did a turn down service in our room. Minibar was available on request only.
Top Tip: Shop around for prices to this hotel. According to what some reviewers on various sites are quoting for travelling at the same time, we got an excellent deal. This has inevitably affected our viewpoint.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.