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“Mediocre Service, Closet-Sized Room” 2 of 5 stars
Review of The Algonquin Hotel Times Square, Autograph Collection

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The Algonquin Hotel Times Square, Autograph Collection
4.0 of 5 Hotel   |   59 W 44th St, Between Fifth & Sixth Ave, New York City, NY 10036 (Manhattan)   |  
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Ranked #159 of 446 hotels in New York City
GreenLeadersBronze level
Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Mediocre Service, Closet-Sized Room”
2 of 5 stars Reviewed June 19, 2013

This is a tough review for me because there were a lot of things I really wanted to like about this hotel.

Checking in at 10:30pm after riding in a chartered bus for 4 and a half hours, I really wanted check in to be easy and smooth. It wasn't. The woman who was checking me in was unfriendly, indifferent, and not helpful when I had questions about using a credit card vs. debit card.

After that too-long unpleasant experience, I squashed myself into one of their elevators and up to my room. My room. It wasn't a room. it was a closet. It is literally the smallest hotel room I have ever stayed in. My best guess is that the room itself was about 80 square feet. And a queen bed took up half the space. I had to walk sideways to comfortable walk around the bed to the bathroom. The desk was tiny and thankfully I didn't have to do any work from the room, because my laptop would have barely fit on it. The bathroom - tiny. I kept bumping into the walls and the doors when I was in the shower.

Don't get me wrong - other reviewers are correct: This is a beautiful old hotel. The appointments in the room were very nice. The headboard in particular was really cool - it was a blown up sepia toned vintage print of the city that lit up from behind.

But, the room was simply too small for the rate they charged. The service was pitiful for the rate they charged. One easy solution would have been to outfit the tiny rooms with full sized beds instead of queen beds. It would have been more appropriate for the scale of the room. Actually, a twin bed would have been most appropriate.

If I ever book a comparable rate in NYC, it will be at a different hotel.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GJBudge, General Manager at The Algonquin Hotel Times Square, Autograph Collection, responded to this review, June 20, 2013
Thank you for your feedback regarding your experience at The Algonquin Hotel. We are sorry that you did not have the experience you hoped for. The Algonquin Hotel values guest feedback and appreciates the time you took to comment about your visit. We apologize for the inconvenience caused during your stay. We have read your commentary and identified the glitches you experienced with your room accommodation and staff service, in particular your arrival experience. The Algonquin understands the importance of the arrival experience to a guest and how that can affect your overall visit. This commentary will be shared with the team of associates to be used as a teaching tool for improvement.

As a boutique style hotel our rooms are not large in size, however they are very well equipped with all the necessities today’s traveler needs. The hotel does have options available for room types, Algonquin rooms consist of one queen size bed, one king size bed, or a suite, which consists of a bedroom with a king size bed and a living room area with a queen sofa bed. We hope this recent stay does not dramatically change your perception of our hotel please consider the Algonquin Hotel for your next visit to New York City.

Thank you,
Gary J. Budge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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murwillumbah
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 19, 2013

We particularly wanted to stay at this hotel because of its links to the past. We were not disappointed. Yes, the room was small, but it is an old hotel - recently renovated - and the appointments were luxurious. The receptionists delightfully friendly and the bar staff attentive. It is a great pity that Matilda the incumbent cat is not allowed to roam, because of some "politically correct" nonsense - if someone is unable to enjoy the wonderful companionship of a cat - then by all means find another hotel! The witty writers of the past who frequented the "round table" would, I am sure, be sad that Matilda must remain behind the reception desk at all times. No one seems to complain about the labradors at The Fairmont in Vancouver. Apart from this, we were delighted with our six night stay at the famous Algonquin.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Top Contributor
51 reviews 51 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 16, 2013 via mobile

This is a very beautiful hotel with lots of history. The location is great, near many attractions, but on a quieter street. We had a king room, and the only negative was how small it was. However, this is not unusual for NY. The bed was so comfortable, I didn't want to get up in the morning. Service was good overall, although the doorman seemed more interested in texting. I would stay here again.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 10, 2013

The Algonquin is a beautiful historic hotel right next to Times Square and the theatre district. What makes the hotel is its staff- their friendliness, attentiveness, kindness to our children, and overall warm atmosphere made the hotel for us. Matilda the cat was a hit with our girls but not as much as Kevin, Peter and Sean who all got hugs as we left for the many ways they looked out for us (umbrellas, bag watching, cab grabbing in pouring rain-all with a smile).
Every nice hotel has good furnishings, nice beds and shampoo- very few have staff that make you want to return just to see them.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 3, 2013

My wife and I had no idea what we had booked except that the hotel had a connection with Dorothy Parker going back to the 1920s and that it was one of the older Manhattan hotels. On arrival we were made welcome and managed to get an early check in. Good start.

The hotel is part of the Marriott Group Autograpg collection and is "bijoux" as such but the bedroom had adequte room and a comfortable bed. There was a big cupboard with an iron and ironing board, Very useful. The bathroom was supplied with fine soft towels and although there was no kettle in the room, coffee was readily available from a perculator type machine on the 2nd floor for free.

The lobby area had comfortable couches and chairs and although the drinks I thought were a bit more than our budget might afford, it was worth the opportunity to sit and relax aftrer a long walk around the many, many sights of Mid Town New York.

Free WiFi fast enough for me once you worked out how to connect.

Downsides - the rooms at the front and I would think the lower floors get all the road noise plus deliveries and collection of trash at two or three in the morning. maybe a bit of soundproofing is required at the front.

The location was quite good being close to Broadway and Times Square as well as abundant subway coneections to all parts of town.

Room Tip: Back rooms may be the best. Lower rooms get all the street noise
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed June 2, 2013

This is a nice old New York Hotel with tons of character. Rooms are small as youi'd expect in an older hotel but nicely remodeled and very comfortable. Too small for more than two people. Service was also great but the best part is the location which is ideal, especially if you like to walk.
The downside is no movies........at all. HBO and regular channels. I wouldn't want to stay there with my family as a result. The bigger problem is the internet is about as slow as dial up. Simply not workable for business.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 1, 2013

Double room very cramped;not enough room to open suitcase.However many positives;staff friendly and helpful;well-positioned for Times Sq/theatre district;good value Pre theatre dinner in hotel restaurant;free coffee/papers in lobby each morning.
Would be keen to stay here again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Algonquin Hotel Times Square, Autograph Collection

Also Known As:
Algonquin Hotel New York City
Algonquin Hotel
Algonquin Hotel New York
Algonquin New York City
Address: 59 W 44th St, Between Fifth & Sixth Ave, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Green Hotel in New York City
#36 Romantic Hotel in New York City
#94 Luxury Hotel in New York City
#113 Family Hotel in New York City
#156 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Algonquin Hotel Times Square, Autograph Collection 4*
Official Description (provided by the hotel):
The ultimate in civilized Manhattan accommodations, the Algonquin was the site of the legendary Round Table literary gatherings. ... more   less 
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