I just checked in this evening. The room itself is nicely decorated with modern features, having been renovated about two years ago. In my room there are a few minor problems such as air con being a bit noisy(ear plugs are kindly supplied), the toilet paper holder has a design flaw in which the whole roll falls off with the slightest tug and the walls are very thin as noise from passing guests can be heard as if there was no wall at all. The towels are plush as in most Marriotts I have stayed in (over 240 nights). However this is not the Four Seasons' but I was eager to try this new boutique chain of "Autograph Collection Hotels". The room is smaller than the other properties that Marriott offer even in Manhattan but enough for a single person. I decided to check my emails in my room. This hotel has a serious wifi problem. The wifi didn't work so I called the front desk. Never have I ever encountered a more rude front desk clerk. He 'tried' to make me feel stupid by repeating the simple instructions for setting up the internet connections which turned out incorrect anyway. Even after the problem was solved he called me up to berate me about being on the phone as he was trying to connect me while I was already on the phone to another tech person. I couldn't believe the arrogance of this staff who called specifically to give me I hard time. When I told him I was on the phone to the tech person and that he couldn't speak to me in that tone, he said in a derogatory tone, how was he to know I was talking to another tech person. Boutique hotel or not this staff needs serious training on how to speak to people in general let alone guests. I went down to the front desk to see who I was dealing with. I told him he was the rudest person I had ever come across in a hotel and he couldn't speak to guests in that manner. I was looking forward to a pleasant stay in Manhattan. Instead I am still fuming with anger at 1:30am writing this review. No guests come to a hotel to be belittled!