We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Can't believe the arrogance!” 2 of 5 stars
Review of The Algonquin Hotel Times Square, Autograph Collection

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added The Algonquin Hotel Times Square, Autograph Collection to your Saves list
The Algonquin Hotel Times Square, Autograph Collection
4.0 of 5 Hotel   |   59 W 44th St, Between Fifth & Sixth Ave, New York City, NY 10036 (Manhattan)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #139 of 454 Hotels in New York City
GreenLeadersBronze level
New York City, New York
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
“Can't believe the arrogance!”
2 of 5 stars Reviewed February 18, 2013 via mobile

I just checked in this evening. The room itself is nicely decorated with modern features, having been renovated about two years ago. In my room there are a few minor problems such as air con being a bit noisy(ear plugs are kindly supplied), the toilet paper holder has a design flaw in which the whole roll falls off with the slightest tug and the walls are very thin as noise from passing guests can be heard as if there was no wall at all. The towels are plush as in most Marriotts I have stayed in (over 240 nights). However this is not the Four Seasons' but I was eager to try this new boutique chain of "Autograph Collection Hotels". The room is smaller than the other properties that Marriott offer even in Manhattan but enough for a single person. I decided to check my emails in my room. This hotel has a serious wifi problem. The wifi didn't work so I called the front desk. Never have I ever encountered a more rude front desk clerk. He 'tried' to make me feel stupid by repeating the simple instructions for setting up the internet connections which turned out incorrect anyway. Even after the problem was solved he called me up to berate me about being on the phone as he was trying to connect me while I was already on the phone to another tech person. I couldn't believe the arrogance of this staff who called specifically to give me I hard time. When I told him I was on the phone to the tech person and that he couldn't speak to me in that tone, he said in a derogatory tone, how was he to know I was talking to another tech person. Boutique hotel or not this staff needs serious training on how to speak to people in general let alone guests. I went down to the front desk to see who I was dealing with. I told him he was the rudest person I had ever come across in a hotel and he couldn't speak to guests in that manner. I was looking forward to a pleasant stay in Manhattan. Instead I am still fuming with anger at 1:30am writing this review. No guests come to a hotel to be belittled!

Stayed February 2013, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GJBudge, General Manager at The Algonquin Hotel Times Square, Autograph Collection, responded to this review, February 19, 2013
Thank you for the candid and frank commentary regarding the February 17th to 20th Algonquin stay and specifically pertaining to the desk associate with whom a most unprofessional and unpleasant encounter did occur. The team of the Algonquin does not condone such behavior as it is known you have experienced positive interactions prior to and following the confrontational encounter.

The business brought to the hotel is valued, and the hotel appreciates the decision made by this guest to remain at the hotel for the completion of the stay rather than deciding to relocate to another hotel. The hotel manager appreciates the time the guest took to meet with him personally to review the matter and to accept the hotel’s apology.

The individual with whom this interaction did take place has been trained to a high standard, of course retraining in the hotel’s core values will be an immediate part of his future time spent at the Algonquin.

The team of the Algonquin is humbled by these remarks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,247 reviews from our community

Traveler rating
    542
    441
    136
    74
    54
See reviews for
192
506
92
202
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Halifax, Canada
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 17, 2013

If one is looking for location-location-location, this Hotel fits that bill perfectly. If one is looking to experience some turn of the 20th Century ambiance away from the hustle and bustle of Midtown, you won't be disappointed once you enter the front door. If you have no problem paying a premium for drink and food, then there are no problems. If one wishes to be surrounded by a more reserved people without the noise of children, you won't find a better place.

If one is looking for a large room with a large luxurious washroom, you may wish to look elsewhere. If you plan on spending a lot of time in your room, make sure you have no claustrophobic tendencies.

This is a class/classy establishment starting with the doorman. I found the staff to be extremely professional and helpful when required.
As mentioned, it all depends what you are looking for...

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
92 reviews 92 reviews
6 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 14, 2013

This is my third stay at the Algonquin; we do they Broadway theatre every 3 years. 6 days 7 shows. Just a block and a half off Time Square it is perfectly located.

This is an old hotel so you have to appreciate that to enjoy the hotel. Such as small slow elevators that have hard to see numbers, Walk down - ride up. So get a lower floor.

The rooms are a good size and the cleaning staff are very good. We had a small suite and it was much less expensive than 3 years ago. The lobby area is very little changed over time and has a great history, but be prepared for Gin and Tonic $19 and 2 eggs on dry toast $29.

Room Tip: Stay on lower floors to avoid the elevator
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
286 reviews 286 reviews
32 hotel reviews
Reviews in 72 cities Reviews in 72 cities
122 helpful votes 122 helpful votes
2 of 5 stars Reviewed February 9, 2013

This was the only place I could get last minute, and I regretted it. Room was tiny and gross, bathroom was small, the place was just old in general and needs a full tune up. Gym was tiny too. As a last resort, maybe, but otherwise stay away.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GJBudge, General Manager at The Algonquin Hotel Times Square, Autograph Collection, responded to this review, February 11, 2013
The Algonquin underwent a guts to décor renovation in the first half of 2012. The exterior restoration work on the 110 year old building has continued into 2013. The Algonquin has modest size guest rooms and has been complimented often on the décor and style found within those rooms, including the convenient receptacles for personal devices, the back lit make up mirror, the 37” HDTV, ihome clock radio with docking for an ipad, dimmer controlled lighting, duel flush commode and the incredible bedding with Frette linens, and L’Occitane bath products. With an AAA Four Diamond rating and an army of loyal followers we are disappointed by this commentary. At 850 square feet, the Algonquin Fitness Center is considered large for an 180 room hotel in the heart of mid-town, on West 44th Street between Fifth and Sixth Avenues.

The Algonquin team is known to be very capable and we apologize for not meeting your level of expectation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Tennessee
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 8, 2013

Yes, it's true, I only stayed here the first time because of Dorothy Parker. But, then I grew to love this hotel for its own dear self. Superb location, lovely atmosphere, great special rates and a nice spot for gals like me who prefer to travel alone. I also tend to judge a hotel based on the quality of its room service cheeseburger. This one was top-rate.

Room Tip: I always find that speaking to someone at the actual hotel yields better rates and better service th...
See more room tips
  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 5, 2013

Stayed at the Algonquin last week and found it to be warm, "cozy" and the perfect location.
The bed was comfortable and the room was fresh and clean. The staff was exceptional and very friendly, I stayed there a few years ago and found it to be a little cold.
Loved the workout area, I wasn't expecting much because the rooms are SO small but that was a pleasant surprise. If the rooms were larger I'd stay with my husband on our next trip. On second thought perhaps I'll ask for a larger room

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mbgard
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 3, 2013

Any history that this once beautiful Hotel had has been literally ripped out during the renovation. If you visit this hotel now, what you will never know is that it had an outstanding wooden interior that exuded old New York. One could feel the presence of the early 20th century writers that congregated at the famous Round Table, now gone. Their spirits walked out the door in disgust as they saw their world was taken over by cold blue neon lights, glass, lacquer and black leather. No more cabaret. History has been wiped out at the Algonquin. The only sign of its history that you will see is the bill that you get because you will be paying for what it cost to get rid of it.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GJBudge, General Manager at The Algonquin Hotel Times Square, Autograph Collection, responded to this review, February 5, 2013
Thank you for taking time to comment on the 2012 guts to décor renovation of the 110 year old Algonquin Hotel. Design and décor decisions do not always align with each individuals personal taste, fortunately an overwhelming number of guests old and new have been quite pleased by the design decisions that were made for this significant renovation.

The original wood paneling, pillars, capitals and moldings are all as they were prior to the renovation and date to 1902. The finish was touched up and repairs as necessary were made. The new furniture and color scheme are more contemporary in feel and design, and are sophisticated in their appearance. The Blue Bar through the use of LED lighting has become a very blue bar; the LED lighting replaced the fluorescent tubes wrapped in blue gel that formerly created a blue glow.

The Oak Room Supper Club cabaret did, after 32 years, end its run; it was a great place to see the art of the cabaret performance.

Change is often difficult to accept, and perhaps sometime in the future you will again consider visiting the Algonquin Hotel, Autograph Collection. To see what the renovation looks like we encourage you to visit algonquinhotel.com and view our photo gallery.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Algonquin Hotel Times Square, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Algonquin Hotel Times Square, Autograph Collection

Address: 59 W 44th St, Between Fifth & Sixth Ave, New York City, NY 10036
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Green Hotel in New York City
#93 Luxury Hotel in New York City
#96 Family Hotel in New York City
#125 Romantic Hotel in New York City
#155 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Algonquin Hotel Times Square, Autograph Collection 4*
Number of rooms: 174
Official Description (provided by the hotel):
The ultimate in civilized Manhattan accommodations, the Algonquin was the site of the legendary Round Table literary gatherings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Orbitz, Travelocity, Booking.com, Hotels.com, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your The Algonquin Hotel Times Square, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Algonquin Hotel New York City
Algonquin New York City

Owners: What's your side of the story?

If you own or manage The Algonquin Hotel Times Square, Autograph Collection, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.