I'll start with check in, door men very attentive, grabbed my bags from the cab, nice.
Front desk guys were not very welcoming, kind of drone like.
Tried to kill them with a little kindness and it seemed to work. I wanted an upgrade, I'm a Marriott Platinum member, however one was not ready, but if I could wait, they could accommodate.. That was totally fine with me, I wandered over to the Blue Bar to wait. Drinks in this place on average are $22!!! I'm a frequent visitor to NYC, I'm used to about $15, but needless to say, the $20+ drink has arrived. I basically introduced myself to the bartender and told him, sadly, I would not be back. Oh well...I did have my drink and before I knew it, my room was ready. Blue bar is pretty cool looking though and quite a contrast to the lobby bar, 2 different worlds.
I received breakfast vouchers for weekdays only, they didn't offer on the weekend. They explained that Marriott had made that decsion. I was also given a drink voucher for a drink later that day as well. When I told them the next day I hadn't used it, they extended the voucher to use any day of my stay. They also gave one to my co-worker when I asked. (we're both platinum member and this is why we received this)
I never used my breakfast vouchers, I left too early each day for work to use them, and since they didn't give me any for the weekend, I just grabbed coffee in the lobby, which was free and was on my way. I did see guests in the Lobby restaurant area enjoying breakfast, but I don't think that's the same as the voucher.
The Lobby Lounge area of the hotel is awesome! Charming, warm, smart! I felt smart there! LOL. On my last night,I worked late and came back and grabbed a couchy, comfy seat, had a nice salad, was sooo comfortable. I wished I had time to spend more there.
Loved Matilda the cat, visited kitty on several occastions, very sweet!
I liked my room, corner room, nice comfortable bed, walk in closet with a safe, desk, everything looked new. View, a brick wall and windows of the next building so close, I kept the shades closed the entire time. So, if a view is your thing, this hotel doesn't offer it. It didn't bother me in the least.
The bathroom, very, very small, but clean and modern. Excellent water pressure in the shower, that I can't fault how small the shower itself is, the shower is basically the smallest I've ever seen bar somewhere in Europe, honestly.
On 2 occasions the pipes in my room started banging very, very, very loud. Over and over. It was early in the morning and I was sleeping each time, I just put the pillow over my head with some ear plugs in, didn't work, it finally went away. It was quite disturbing. I know, old hotel, yadda yadda yadda. Which is what the hotel front desk said when I told them.
Upon checking out, I honestly don't think anyone at the front desk said goodbye or asked me how my stay was. No one, tons of them standing around, I got a few smiles, but that's it. I was there for 6 nights!
So, would I stay here again? Not likely, not because of the hotel, I just don't like the neighborhood, frankly, it's not a neighborhood. But if you need to be in Midtown, near Rock Center, which I did, and or Times Square, then this is a good choice, far enough away from all that madness but close to walk and subways all around. I see and appreciate the the charm and history of the hotel, I really do, and I love that!
So, with location and soo, soo attitude of the staff, not the best elite perks, It's probably not for me again.