Absolutely love the Surrey. Quiet, serene, small enough for personalized attention without being overbearing. Efficient, lovely staff. Kudos especially to the front door staff/valets...they remembered me from previous visits and that is truly appreciated. The Surrey is in a great location near museums and UES shopping (uh-oh, Vince is across the street ladies) and is right across from the Carlyle but has a more modern air and cleaner lines. More our style. Beds are heavenly. We requested a quiet room, upper floor and request was noted on arrival. Good amenities (different than last few times, but always good quality toiletries), and Wall Street Journal. No coffee maker in room, but great free coffee in lobby. Large water bottles gratis for when you go out for the day. When we've stayed here before, we enjoyed the rooftop bar, but was closed for the season. Loved Bar Pleiades.. If there is a jazz band playing do not miss them...they are fantastic. The drinks were strong and well-crafted and I had an interesting spin on a tasty rice pudding. Liked it so much we went back for frozen ice-cream macarons the next time. You need to come here to escape from the frenetic city bustle and relax when you get home. The shower pressure is indescribable...I'm not sure how they're allowed it with all the 'low-flow' water modifications lately in hotels, but it is AMAZING after a long day walking in the city. If you have not experienced, you will be amazed. Come here; we keep repeating for a reason.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking a moment to share your recent experiences at The Surrey.
I am so delighted that you continue to enjoy the remarkable features of our tranquil Upper East Side location with close proximity to the famed Museum Mile and fashionable Madison Avenue.
We were pleased to learn that you enjoyed our exclusive hand-blended Mitchell and Peach in-room bath amenities. I must agree that our custom Duxiana bedding and Sferra linens provide for a heavenly sleep and I am delighted that our spacious Italian marble bathrooms exceeded your expectations.
Thank you especially for recognizing our Doormen for their personalized and intuitive service delivery. I have shared your feedback them and they were thrilled by your gracious praises.
I am also pleased that you enjoyed Coco-Chanel inspired Bar Pleiades and that you had the opportunity to enjoy the marvelous jazz entertainment. I hope you will return this spring to once again enjoy our Private Roof Garden.
We were pleased to learn that you enjoyed our daily complimentary lobby coffee service. During your next stay, it would be our pleasure to provide you with an in-room Nespresso coffee maker.
We look forward to welcoming you back to your home away from home. In the interim, I remain at your service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.