My mum and I stayed at the Surrey over New Year 2012. We received a warm welcome by staff our our arrival and could not fault the service received throughout our 7 night stay. We were pleasantly surprised by our spacious room having been warned New York hotel rooms are often cramped and whilst our room faced the courtyard and generator the oversized beds and room conditioning made for the best nights sleep. The bathroom was also bright and spacious, luxurious robes and slippers for extra comfort. One comment no menu with mini bar.
We ate well in the hotel restaurant, and enjoyed an aperitif / digestive in the hotel bar - the restaurant staff attentive and could not fault the food. After a delicate yet filling main and dessert we were surprised by warm, fresh lemon madeleines - delicious and another nice touch. We indulged in room service after a busy day in the city. Breakfast and late dinners delivered speedily, containers kept heat, laid out on dining table delivered with food.
Spa experience a real treat, although had better treatments for less elsewhere.
Only negative comment was New Year's Day kitchen closed, to extent could not get a hot drink - no forewarning.
Also must recommend The Mark restaurant, a two minute walk from the Surrey - another delicious dinner, food on a par but trendier than the Surrey.