We arrived and were greeted in a very friendly and professional manner. Though I arrived after 3 PM, the room was not ready, however Krystal offered me a glass of wine and I relaxed as they completed the preparation of the room. As a result of my prior review, a special effort was made to insure that the room was properly cleaned prior to our arrival. Our room was a perfect size and cleaned to perfection. I think that this is a very subtle hotel on the upper east side. It is not as luxurious as other Relais and Chateau hotels, but it is a first class hotel. I also like the new products in the bathroom. I loved hanging out at Pleides Bar. I am looking forward to our next stay in November and will review it one more time.