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The Surrey: Traveler Reviews

5.0 of 5
20 E. 76th Street, New York City, NY 10021
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The Surrey
Ranked #34 of 432 hotels in New York City
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605 reviews from our community

Traveler rating
    452
    96
    28
    19
    10
See reviews for
Families
93
 
Couples
315
 
Solo
47
 
Business
93
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Parana, Argentina
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
“Almost (almost?) perfection”
5 of 5 stars Reviewed February 5, 2013

I stayed 13 nights during January (I also stayed there during my previous visit to NYC).

I can not imagine a better place: the hotel is gorgeous, the decoration is excellent and the bed is the best I have ever slept on.

I also love the upper east side location, but really the best of all is the staff: they are very professional and friendly and make you feel at home; the Director of Guest Relations send me an e-mail to ask the estimated arrival time to minimize waiting time (of course, my room was ready when I arrived!!!); the guest service agents are really very helpful and friendly.

No doubt during my next trip I will stay at The Surrey.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review
February 20, 2013
Dear Guest,

Thank you for taking the time to share your generous feedback from your recent stay with us.

Our unique design by Lauren Rottet and prime Upper East Side location are indeed some of our best attributes. We were truly pleased that you found our service to be professional and friendly, especially that of Mr. Jose Lema, our Director of Guest Relations. We pride ourselves on the gracious and warm service extended by our colleagues and I was proud to learn we were successful in achieving this with you.

We look forward to welcoming you back to your home away from home. In the interim, I remain at your service.

Sincerely,

Shan Kangasingham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mystic
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
61 helpful votes 61 helpful votes
“A Perfect Weekend Getaway”
5 of 5 stars Reviewed January 24, 2013

We stayed here for a short getaway and loved the location. The hotel is absolutely gorgeous! The room was large and the bed was the most comfortable bed I have ever slept on. The staff were very helpful and friendly.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask muribyortega about The Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review
February 4, 2013
Dear Guest,

Thank you for your glowing feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our tranquil ambience and personalized service to our close proximity to Central Park, Museum Mile and the famed shopping on Madison Avenue.

We were delighted that our spacious guest accommodations exceeded your expectations and our custom Duxiana bedding and Sferra linens provided you with a luxurious sleep experience.

We look forward to welcoming you home soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Incredible hotel in every aspect!”
5 of 5 stars Reviewed January 24, 2013

I love this hotel. It is smaller and you get such personal treatment you feel like a guest in a friends home with the most incredible bedding. I also love the decor and intimacy of the bar. Just an all around great experience!

Room Tip: I have stayed there many times and never had a bad one!
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask janaherritt about The Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review
February 4, 2013
Dear Guest,

Thank you for taking the time to share your most recent experience with us.

We pride ourselves on providing superior levels of intuitive and personalized service and I am proud to learn that our team members, were so successful in achieving this with you. We were delighted that our custom Duxiana bedding and Sferra linens exceeded your expectations and provided you with a luxurious sleep experience.

We concur that the innovative libations at Bar Pleiades and intuitive design makes for a most memorable experience.

We look forward to welcoming you home soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Happy New Year..and comfort to All”
4 of 5 stars Reviewed January 23, 2013

I really liked this hotel, I have stayed in many small hotels in NYC, but the service here was better.
The checking process was quick and efficient. Because we had tickets to the Ballet they reserved my room and held our bags. Upon return we were expected and welcomed it was a great room on the 19th floor corner room. Great view and quiet too. The hotel was making changes with their towels and robes so room maid gave us the new softer towels, really nice. It was nice having dinner down stairs and the Bar is modern and drinks really good. The neighborhood is just off Madison Avenue so many places to shop.. Complimentary coffee in early morning in lobby.
I will be back..

Room Tip: Worth the price to pay for high room if you can...great light..
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 8 more reviews by Marri W for New York City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review
January 28, 2013
Dear Guest,

Thank you for taking the time to share your most rewarding feedback from your recent stay with us. We were truly delighted that you were most impressed by our superb location with close proximity to Central Park and the famed shopping of Madison Avenue.
However, it is our exceptional level of intuitive and personalized service that we pride ourselves on and I am proud to learn that our team members were successful in making you feel warm and welcome. We concur that the innovative libations at Bar Pleiades and intuitive design makes for a most memorable experience.

We look forward to welcoming you back soon and in the interim, we remain at your service

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, CA
1 review
2 helpful votes 2 helpful votes
“Attention to Detail”
5 of 5 stars Reviewed January 21, 2013

Quiet UES location. One block to the park, 4-6 blocks to the Met. Dux beds. Down pillows. Dean & Deluca stocked honor bar. Stylish, elegant, classy yet accessible. Bar Pleaides is comfortable and the bartenders pride themselves on their drink mixing abilities. Cafe Boulud has exquisite food but is even better for people watching if you are a tourist like me. My wife said that the spa provided the best massage she has ever had, hands down.

The staff were very helpful. Easy check in -even walked us to the elevator, the doormen held doors and hailed cabs, housekeeping was ninja like leaving behind only fresh water bottles and a thank you note for the tip.

Spendy? Yes but a good value nonetheless.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask RD-SJC about The Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review
January 28, 2013
Dear Guest,

Thank you for your glowing feedback from your recent stay with us.

We were truly delighted that we exceeded your expectations from our tranquil ambience and personalized service to our close proximity to Central Park, Museum Mile and the famed shopping on Madison Avenue.

We were pleased to learn that you enjoyed our inspiring Lauren Rottet design and tastefully appointed guest accommodations, featuring our custom Duxiana bedding and Sferra linens. We pride ourselves on providing superior levels of intuitive and personalized service and I am proud to learn that our team members were successful in making you feel warm and welcome.

We concur that the award winning dining at Café Boulud and innovative libations at Bar Pleiades make for a most memorable and enjoyable experience.

We look forward to welcoming you home soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Surrey

Also Known As:
The Surrey Hotel New York City
The Surrey Hotel
Surrey Hotel New York City
Surrey Hotel New York
Surrey Suite Hotel
Surrey Hotel
Surrey New York City
Address: 20 E. 76th Street, New York City, NY 10021
Phone Number:
Region: United States > New York > New York City
Amenities:
Business Center Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotels in New York City
#25 Luxury Hotels in New York City
#30 Business Hotels in New York City
#54 Family Hotels in New York City
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Exceptional moments at The Surrey extend well beyond your accommodations. Whether you prefer entertaining in the garden, indulging ­in a relaxing massage at Cornelia Spa or dining at your favorite table at Café Boulud, personality and personal preferences inform our service from the moment you make your reservation. ... more   less 
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The Surrey
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