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“Just stunning...Style, substance and then some...” 5 of 5 stars
Review of The Surrey

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The Surrey
5.0 of 5 Hotel   |   20 E. 76th Street, New York City, NY 10021   |  
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Ranked #14 of 459 Hotels in New York City
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Just stunning...Style, substance and then some...”
5 of 5 stars Reviewed December 3, 2011

We stayed for 7 nights at the Surrey Hotel late October 2011. It was our first time at this hotel, which was chosen after reading reviews on tripadvisor and looking at the hotel website and other reviews. I have stayed in many NYC hotels over the last few years, but none higher than 57th and so was looking for a different experience in a new neighborhood - ie the upper east side. It was our second honeymoon and so received a welcome upgrade to a suite on the 5th floor, together with champagne on arrival - which was a really great touch. The room had no view, but no complaints as the size and style was first class. It was situated near the airconditioning plant, but the noise was almost imperceptible.

Overall, I can't say enough about why you would choose this hotel over so many others in the city, but here are some:

1/ LOCATION - The location is great - the lexington subway line is close, as are some great museums and galleries. It may not seem as convenient as other better known hotels further downtown, but the extra minute or so seems like nothing when you walk into the serene sophistication of this neighborhood. It is an instant passport into a world away from the predictable noise of the touristy buzz of the usual areas. Priceless.

2/ STYLE - From the lobby, to the bar, to the rooms, this hotel has style in spades where so many lack it in substance. The beds are duxiana, the amenities are Jo Malone, the interiors are all outstanding. The Relais & Chateaux badge is well deserved and those in the know, act on their knowledge. We did not have to be in the lift or lobby very long, before seeing a number of very well known faces, who appeared to be very comfortable in the understated environment.

3/ VALUE - We stayed at the Intercontinental the week before (and East Hampton in between). We paid no more per night for those experiences, but felt like we had stepped through the curtains into first class at the Surrey. This is hard to describe, but there is an ambience and understanding in this hotel (and area) which pervades the space - you would pay for this, but the point is that if you do it right, you need not pay any more. Priceless.

4/ OPTIONS - Although the area does not shout options, in terms of dining and food, they are here to be found. For a start, the inroom dining is Cafe Boulud food - where you have to book in advance to get a table - it is michelin star food and worth staying just for that. Similarly, the bar snacks in Bar Pleiades is also Boulud originated - the risotto snack is to die for and incredibly well priced. If you are after a light dinner snack - this a great place with super sophisticated ambience. The Whitney Museum is just around the corner - downstairs is a cafe which has a fantastic all day breakfast, really good coffee (I am a coffee nut), really simple and great cafe food and a funky museum atmosphere. We went there daily. Next street up is the Mark Hotel - which has another super sophisticated bar - the locals go there - and the Mark restaurant - which has some quite brilliant food.

5/ BRICKBATS Every hotel has them, but fortunately they are few at the Surrey. The only major one is the guest service when using the phone from the room. (Face to face service was brilliant.) We made around 5 calls over 7 days - asking for dinner reservations, an ironing board, asking if a parcel had been delivered etc. Either they are understaffed on this area, or they prioritised their service in a way that relegated those who weren't face to face with them. It often took several calls to spur a response. This was a small blot on an otherwise perfect page, but once you lose the trust of guests in that area it has the potential to undermine the whole experience. I see from other reviewers that similar experiences to ours have occurred, so I would encourage the management to invest some time here.

As I said above, this is a genuinely outstanding hotel in a city full of competition, and so has few peers. A 7 day stay usually reveals I would stay here again, without hesitation and would look forward to it.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, March 28, 2012
Dear Guest,

Thank you for your rewarding feedback from your recent stay with us. We were pleased to learn that you have become such a fan of our Upper East Side gem.

We were thrilled that our close proximity to Museum Mile and famed Madison Avenue shopping, innovative Lauren Rottet design, tastefully appointed guest accommodations, featuring our custom Duxiana bedding and In-Room Dining curated by Café Boulud all exceeded your expectations.

We pride ourselves on providing exceptional levels of personalized service and we are delighted that our team members were successful in making you feel warm and welcome and ensuring that you had a most memorable second honeymoon celebration.

I have shared your constructive feedback with Mr Michael Dunbar, Director of Front Office in respect to our timeliness of response to service requests. Rest assured that we are working diligently to improve our consistency in this area.

Thank you for trusting the word of mouth provided by our guests via Trip Advisor and we are truly pleased that you have become a fan. We look forward to welcoming you back soon; and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
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1,139 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Francisco
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 3, 2011

I have the pleasure of staying at The Surrey on several occasions and routinely find it to be one of the better hotels in New York. It may sound unusual to say this about a hotel on the upper east side - but I find The Surrey to be a great value. For prices that consistently on par - or lower than other hotels of comparable quality in NYC, The Surrey provides a far better experience. The rooms are larger than most NY hotels and are nicely designed and very comfortable. The service is consistently excellent - and by NY standards - friendly and courteous. The restaurant and room service provide unique, seasonal options that are nicely prepared... and if you happen to be staying when the weather is warm - the rooftop garden is a sanctuary - a hidden gem that is now one of my favorite spots in the city. Recommended.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, January 27, 2012
Dear Guest,

Thank you for being such a loyal advocate of our Upper East Side gem; we are truly delighted that you consider us to be one of New York’s finest hotels.

We were pleased to learn that you found us to be superior because of our tastefully appointed accommodations featuring custom Duxiana bedding, our unique private Roof Garden, superior levels of service and innovative culinary offerings at Café Boulud.

We look forward to welcoming you back to your home away from home and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 1, 2011

Stayed on 12/1 for a 1 night business trip. Great location on the upper East Side one block from the park. Some rooms have park views but mine did not. Had a standard room which was fairly large for a NYC hotel. Lucky to be assigned to a corner room (914) which provided for a very bright room due to the extra windows. Check-in was quick and pleasant. Bed linens and towels were of high quality. Bed was comfortable - soft but supportive. Bathroom was good size with plenty of room for toiletries on the counter. Fitness center is small but the equipment is of high quality.

Would highly recommend this hotel for someone looking for a high quality boutique hotel (not a Times Square chain hotel) In a great neighborhood with high-end shopping and dining.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, January 27, 2012
Dear Guest,

Thank you for taking the time to share your most rewarding feedback from your recent stay with us.

We were pleased to learn that you enjoyed your visit and that our central location, tastefully appointed and spacious guest accommodations, featuring our custom Duxiana bedding and Sferra linens exceeded your expectations.

We look forward to welcoming you home soon. In the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed November 29, 2011

We recently stayed four nights at The Surrey and loved everything about our visit. The location is great. Walking distance to the Whitney Museum, Central Park, great restaurants and lots of shopping. I love shopping in this area of NYC because it is much less crowded than other areas. Everyone at the hotel was very professional and pleasant. The room was beautifully decorated and the bed was very comfortable. The complimentary water and nightly cookies were a nice touch. Complimentary internet would have been appreciated. Don't miss the opportunity to eat at Cafe Boulud. This is Daniel Boulud's restaurant and definitely meets the expectations of quality and taste you expect from him. Great dining experience. I enjoyed an afternoon at the spa and recommend it highly. It is small but very quaint and relaxing. I nearly fell asleep during the massage. Very relaxing experience. Overall, wonderful stay and will definitely go back to The Surrey when we return to NYC.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, January 27, 2012
Dear Guest,

Thank you for taking the time to share your recent experience with us. We were truly delighted that our superior levels of service, tastefully appointed accommodations and luxurious Spa made for a most relaxing and memorable experience. I have shared your positive comments regarding your dining experience with Mr Dominique Paulin, General Manager of Café Boulud. Rest assured that we will certainly take your feedback on internet charges into consideration as we periodically review our pricing strategy for all services.

Your recommendation of The Surrey is very important to us and we thank you for your loyalty. We look forward to welcoming you home soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2011

Amazing hotel!Excellent services and the dinner at the cafe Boulud was very very good!Through Surrey's windows lies the soul of the city across Madison and down 5th Avenue...and the central park!I highly recommend the Surrey!

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, January 27, 2012
Dear Guest,

We are humbled by your high praise and thank you for taking the time to share your comments from your recent stay with us. We were truly delighted that you were impressed with our prime location and gastronomic dining at Café Boulud.

We look forward to welcoming you home soon and genuinely appreciate your recommendation. In the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mill Valley, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2011

My husband and I stayed at the Surrey for four nights in one of the larger Suites on the 15th floor. I highly recommend this floor because of the views...superb. Also, the service was was always excellent...although on occassion requests made to guest services were not always interpreted correctly...corrections were always prompt and apologetic. This is a first class hotel with great access to shopping the upper west side.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, January 27, 2012
Dear Guest,

Thank you for your most positive feedback from your recent stay with us. We were truly delighted that our tastefully appointed guest accommodations and central location exceeded your expectations

We were pleased that our team members were able to provide with warm and personalized service despite accuracy of requests. Please accept our sincere apologies for our shortcomings and know that we are diligently working on response time as well as customization of requests.

We look forward to welcoming you back and I kindly ask that you call me when your travel plans next bring you to New York so that I may personally take care of your arrangements. In the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
114 reviews 114 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 23, 2011

The hotel's upper east side location was near museums and the Lexington subway line and perfect for us. We enjoyed a snack in the bar which had friendly service. Dinner in Cafe Boulud our first night was very good. The hotel staff was friendly and helpful. However, the hotel should provide free wifi access. (In most cities you can get free access in a coffee shop for the price of a latte.) The design, based on Art Deco, was sophisticated and comfortable. Remember to ask for a newspaper to be delivered when you check in if you want one. The shower was large with a strong spray. We loved the fact that we could dim each lighting fixture in the room and also turn them all on or off at once.

Room Tip: Our corner room on the top floor (1611) was very nice and had views of the city (not the park). It h...
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, January 27, 2012
Dear Guest,

Thank you for taking the time to share your recent experience with us. We were pleased to learn that we excelled and surpassed your expectations and that our team members were able to provide you with the intuitive and warm service that we pride ourselves on.

We concur that our prime location, tastefully appointed décor and accommodations, bespoke Duxiana bedding and award winning dining at Café Boulud all make for a most memorable and enjoyable experience.

We will certainly take your feedback on internet charges into consideration as we periodically review our pricing strategy for all services.

We look forward to welcoming you back soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in New York City
#3 Spa Hotel in New York City
#8 Romantic Hotel in New York City
#11 Luxury Hotel in New York City
#29 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
Official Description (provided by the hotel):
Exceptional moments at The Surrey extend well beyond your accommodations. Whether you prefer entertaining in the garden, indulging ­in a relaxing massage at Cornelia Spa or dining at your favorite table at Café Boulud, personality and personal preferences inform our service from the moment you make your reservation. Upon booking a suite at The Surrey, guests will receive the Complimentary Suite Program which includes complimentary wireless Internet, daily international newspaper, shoe shine, and a Surrey welcome amenity. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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