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“Gret Hotel just needsto tidy up a couple of areas” 4 of 5 stars
Review of Manhattan NYC–an Affinia hotel

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Manhattan NYC–an Affinia hotel
4.0 of 5 Hotel   |   371 Seventh Ave, New York City, NY 10001 (Chelsea)   |  
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Ranked #265 of 463 Hotels in New York City
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
“Gret Hotel just needsto tidy up a couple of areas”
4 of 5 stars Reviewed July 8, 2014

Love the location, staff very polite and helpful, room was great as it had lots of room for my family. Just little things such as late getting into room but given late check out and was offered money off room rate and fridge freezer was iced over and not working. An old hotel but a good one in a perfect location with lots of room for a family.

Room Tip: Get a suit in stead of two room if you have more than two children. Room had large living area with...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASpektor, General Manager at Manhattan NYC–an Affinia hotel, responded to this review, July 18, 2014
Dear Stubel,

thank you for your review and such wonderful comments.
Our location is exceptional and I'm glad you had first hand experience in just how close we are to all the New York City attractions. Our hotel has recently undergone a top-to-bottom renovation and we are always working on imroving our product, service and overall comfort level to accommodate our fantastic travelers like yourself. I do hope that your travels will bring you back to New York and Affinia Manhattan will be your go-to hotel.
Thanks for staying with us.

Sincerely,
Alex Spektor
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2,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (565)
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London, United Kingdom
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 8, 2014 via mobile

First Time here on a business trip. The lobby is spacious and welcoming. Loads of people downstairs as free wifi in common areas. On 20th floor in a corner room. Big space with signature comfy bed, 3 sweater sofa, lamp shades and decor to the latest trends. There is also a separate area for working/coffee/fridge. Downside:the bathroom is a show box. Considering there are three wardrobes in this room they could have extended the bathroom using one of them. There is no centralised light switch so u have to turn them all off individually. There is a Ihome radio which charges and houses iphone5 a great improvement from the ones ego have the old connector. Considering its location it is very quite apart from the individual air conditioning unit mounted to the window. Overall a good hotel with friendly staff and central location.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASpektor, General Manager at Manhattan NYC–an Affinia hotel, responded to this review, July 18, 2014
Dear cdcworld,

thank you for a great and positive review!
I appreciate your feedback and our team will love the kind comments for them. Next time, I suggest booking directly on our website which provides you with complimentary internet throughout the building-in the guestroom as well as in the lobby. I think that might be a bit more comfortable if you prefer to have some quite time. Thank you for choosing our hotel and we look forward to welcoming you back soon.

Sincerely,
Alex Spektor
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2014

This hotel was very central to Macys, Times Square (without being too close) and many other tourist destinations. The hotel was well kept and the room was not too noisy.
Best of all the concierge service was excellent as there are so many attractions to behold in New York. My husband and I travelled with another couple and we were all happy with the standard of this hotel.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASpektor, General Manager at Manhattan NYC–an Affinia hotel, responded to this review, July 14, 2014
Dear Barbara O,

thank you so much for such a delightful review! I'm thrilled to see what a fantastic experience you had at our hotel and just how helpful our concierge team was. Thank you for choosing Affinia Manhattan this time and we look forward to welcoming you back soon!

Sincerely,
Alex
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Arlington, TX
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 7, 2014

I have stayed at the Affinia Manhattan at least a dozen times, mostly on business. This trip was purely personal with my family. There were 8 of us and we reserved multiple rooms. Everyone of us had an outstanding experience. Staff is extremely friendly and accommodating. When I checked in the front desk even upgraded one of the rooms to a suite with a living room where we could all hang out together when we were not out on the town. Rooms are generally spacious, and while clearly not luxurious, the rooms and furnishings are efficient, clean and perfectly satisfactory given the hotel's very reasonable prices. Finally, my favorite feature is the Affinia Manhattan's location. Almost directly across the street from Penn Station where you can find subways and trains to almost every attraction in NYC. Plus walking distance to several attractions. Location cannot be beat, especially for the price.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASpektor, General Manager at Manhattan NYC–an Affinia hotel, responded to this review, July 14, 2014
Dear Spence_B,

thank you for your review!
For a General Manager, it's hearwarming to read just how kind and friendly all of the staff members at the hotel are and that you felt completely taken care of from the moment you stepped in the front door. Please be sure to check back on our website for some exciting deals and packages and I'd love to welcome you back very soon.

Sincerely,
Alex
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Arlington, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 7, 2014

The location of this property is perfect. Across from Penn Station and Madison Square Gardens and also a very short walk to Times Square. I stayed in a Terrace Suite and i could not of ask for a better type of room. There is nothing like sitting out on the terrace at night and just relaxing and checking out all the city lights and night life.The Niles restaurant on property was very nice as well. This was my first trip to New York and the hotel staff was more than helpful to suggest and help with anythintg i asked of them.

Room Tip: Higher floors are less noisy and have the Terrace Suites.
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASpektor, General Manager at Manhattan NYC–an Affinia hotel, responded to this review, July 14, 2014
Dear James P,

thank you for your review!
Wow - you ended up booking on of our Terrace Suites! Those are extremely popular this time of the year and you can see why. The views and the experience is simply breathtaking - something you'll truly remember. Cannot wait to welcome you back at Affinia Manhattan soon.

Sincerely,
Alex Spektor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 7, 2014

The hotel was lovely and conveniently located across from Penn station. If you catch a train from the Airport you can easily walk from Penn station to the hotel with luggage. I stayed in a suite with a separate bedroom, lounge area, separate kitchen and two bathrooms. The suite was a renovated one so it had elements that felt newish.

The bathrooms were part of the renovation but not everything was renovated, there were some cracks in the bath tub but nothing too dingy, it was usable but the shower in the second bathroom was super tiny. The kitchen had a cook top but no fridge, still usable. The hotel is near many eating areas and you can easily walk a few block to time square, Rockefeller centre and empire state. The area is very lively so there are always loads of people around even at night which was a good vibe. Some earlier reviews complained about the noise from outside and the fire station but honestly its New York, that’s what you should expect, it’s the city that never sleeps, noise and sound is part of its vibe.

The was a nice gym on level four and free Wi-Fi in the lobby. Many different train lines pass close to the hotel so train transport was convenient to get to. The service I received from different people in the hotel was mainly great, a few hiccups here and there but nothing to spoil your holiday. FYI, a cab ride to La Guardia airport on a Tuesday at 7am took about 25 minutes and cost $35. I had a cosy comfortable stay at the hotel, it's not the crème de la crème but it's not bad especially if you get a refurbished room

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASpektor, General Manager at Manhattan NYC–an Affinia hotel, responded to this review, July 14, 2014
Dear Chelsea R,

thank you for your review and choosing Affinia Manhattan.
I'm pleased to see that you chose to share your travel story with all our team members and guests all around the world.
It looks like you enjoyed our central location and very spacious suite. Next time, please be sure to book your suite on our website which grants you complimentary Wifi all throughout our property.
Thank you for choosing Affinia Manhattan.

Sincerely,
Alex Spektor
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glasgow
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 7, 2014

we booked our room and paid for well in advance through Expedia .com .What a nightmare after arriving from an 8 hour flight tired and exhausted came to reception desk only to be told we were going to be upgraded to one of the biggest rooms in the hotel .When we went to see it it was dark dingy dirty and outdated .Went back to the reception and asked if we could just the suite we had paid for .We were told the room wasn't available ,An hour and half later we eventually got two rooms one on the 4th floor and one on the 27th by this time we just wanted a bed .We were told to have our bags ready and packed as w e would be moved again to the room we requested the next day . On checking out we were charged in full and only after arguing our case did we get a part refund and were told that Expedia would also be reimbursing us £100 .I emailed Expedia 2 days ago they haven't even acknowledged the e mail !!!!

Room Tip: theres a fire engine outside the hotel ask for a room higher up
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASpektor, General Manager at Manhattan NYC–an Affinia hotel, responded to this review, July 14, 2014
Dear chery136,

thank you for your review.
I'm terribly sorry to hear that your experience in NYC did not start of as you imagined. Our team does a great job and trying to do something special for many of our guests and I'm quite disappoined to hear your description of the upgraded suite. While I'm pleased to see that our team did a great job and providing alternative accommodations, I would suggest in the future booking your reservation directly via our own website in order to avoid any miscommunication. We most certainly appreciate your business and choosing our hotel. We would love to welcome you back and ensure that this time around all of your expectations are beyond exceeded.

Sincerely,
Alex Spektor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Manhattan NYC–an Affinia hotel

Address: 371 Seventh Ave, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#156 Luxury Hotel in New York City
#196 Business Hotel in New York City
#211 Romantic Hotel in New York City
#229 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Manhattan NYC–an Affinia hotel 4*
Number of rooms: 618
Official Description (provided by the hotel):
Just right for those who love the thrill of Broadway life and live performances. Manhattan NYC captures the spirit of a buzzing pre-show theater. Guests gather under high ceilings and flow between its New York inspired lobby, stunning ballroom, designer event space and suites. Manhattan NYC's location puts you at the crossroads of the city's most iconic districts. You'll be staying steps from Fifth Avenue shopping, Chelsea and Times Square. Designed by the acclaimed Rockwell Group, Manhattan NYC's 618 guest rooms and suites have a downtown look. Striking a balance between residential and stylish, select suites are over 1,000 sq. Ft. And come complete with kitchens. Up -to-the minute amenities are provided including 37" flat screen TV's, IPod docking stations and wireless internet. Up to 325 guests can be accommodated in over 10,000 sq. Ft. Of versatile event space at the hotel. From the palatial ballroom to a VIP boardroom, there are nine distinct, multi-purpose venues in total. Each unique, but all are outfitted with cutting-edge audio/visual equipment ... more   less 
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Also Known As:
Affinia Manhattan Hotel New York City
Affinia Manhattan New York City
Affinia Manhatten
Southgate Tower New York

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