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Affinia Manhattan: Traveler Reviews


371 Seventh Ave, (formerly Southgate Tower), New York City, NY 10001
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Reviews you can trust

89% Recommend
4.0 of 5 stars 1,247 reviews
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Noisiest hotel I have EVER stayed in NYC

Affinia Manhattan

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2 of 5 stars
Steve_World_Traveler   9 contributions
USA
Apr 1, 2008

I booked this hotel based on the reviews here and also the price. I feel like I stayed in a different hotel than many of the other reviewers although there are some reviews that mentioned the noise and heating problems.

The two problems I had were with the street noise and the room temperature. This was the noisiest hotel I have EVER stayed at and I travel to NYC several times a year. The room was on the 9th floor on a busy corner 7th and 31st and above a fire station with sirens at all hours of the night. The front desk said they could change to the other side of the hotel but that there is a police station there so it has the same problem with sirens. He offered me a pair of earplugs. I decided not to change rooms. I had a friend come over (a New York City resident) and he even said the room was just too noisy.

The windows are not double glazed and have old air conditioner units that are on the exterior of the wall. The air conditioners have a cover over them and didn't help with the cold air and noise coming through. I could barely feel the heat even after turning the thermostat all the way up.

The room is large by NYC standards and very clean and the kitchen was nice, but I didn't use it. The bathroom was tiny but very clean. The queen size bed was very comfortable however the sheets didn't fit the entire mattress.

  • Liked — Location, cleanliness
  • Disliked — Noise, heating problem
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay March 2008
  • Member since April 01, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from A_Manhattan, Assistant Director of Front Office Operations
(Management representative)
Apr 5, 2008
Dear Steve_World_Traveler,

Thank you for taking the time to provide us with feedback on your recent stay at the Affinia Manhattan. Allow me to introduce myself, my name is Johanna Lopez and I am the Assistant Director of Front Office Operations to the hotel. While reviewing our comments, I made note that your experience with us did not meet your standard of expectations.

I regret to hear that you experienced problems with the noise level on your floor and did not have a proper room temperature in your suite. You can rest assure that our guests comfort and convenience are our highest priority and the experience you had was the exception rather than the norm at the Affinia Manhattan.

I would welcome the opportunity to discuss your stay with you in greater detail. Please feel free to contact me directly at jlopez@affinia.com should you have any further questions or concerns. I look forward to hearing from you soon and hope you allow us an opportunity to redeem ourselves and show you a true Affinia Manhattan experience!

All the Best,
Johanna Lopez
Assistant Director of Front Office Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $344 (year-round)
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Affinia: Many Positives, one negative

Affinia Manhattan

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4 of 5 stars
senorak   2 contributions
Pennsylvania
Mar 31, 2008 | Trip type: Business, Friends getaway
1/1 found this review helpful

Booked this hotel via Travelzoo, and after reading the reviews here at Tripadvisor. As others have stated....GREAT location, and very friendly service. We originally booked a studio suite w/ 2 beds, and after contacting the hotel with some concerns/questions, we were upgraded to a 1BR deluxe suite. It was HUGE! The bedroom had 2 queen beds, wth an array of pillows. Yes, the bathrooms are small, but adequate, and the Aveeda products are a nice touch. We had a fairly large "living room" w/ sleeper sofa and large chair, huge desk/chair, and TV. However, being that we were in NYC for a conference and some sightseeing, we didn't spend much time in our room. The kitchen area was larger than expected....and it was nice to have a fridge to store water and some snacks.

The staff at the Affinia were the friendliest I have encountered. My initial contact with the front desk and concierge was to inquire about a high floor room...and ask about "shopping in the area". After being reassured that they would put together a "packet of information" for when we arrived, I sent off an email to Amy, the customer care manager, telling her how pleased I was with the service...and our stay hadn't even ocurred yet. In reply, she gave us a complimentary upgrade.

The location is so convenient....caught the subway across the street each day. Also had dinner in "Tracks" restaurant in Penn Staion, (near the LIRR ticket booth). Excellent meal, and cheap by NYC standards. Two of us ate for $30, including tip. My sister enjoyed the nearby shopping of Macy's and Old Navy (while I attended my conference). Nearby "Tick Tock Diner" (34th & 8th) was an excellent choice for breakfast...again, not expensive and great food. I liked the security in the evening, checking our hotel key before being allowed to access the elevators.

The only downside is, as most others have reported, the noise level. I have stayed in NYC on many other occasions, and am used to some noise....but even from our suite on the 24th floor, the streetnoise----cars honking, fire trucks, church bells ringing, etc., sounded as if it was right outside our window. It was not blocked at all. I am a light sleeper.....and despite the comfy bed and pillows (oh, the pillow menu is fantastic!), I didn't really get a good night's sleep. Next time, I will request an "interior room", if that is possilbe. Yes, I know we could've requested a room change...but we had unpacked, and just didn't want the hassle of moving everything. With all the other positives of the Affinia, the noise wasn't a huge problem. And....we now know better for next time.

  • Liked — large, spacious accomodations
  • Disliked — sreet noise level in rooms
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Business
  • Traveled with Friends
  • Age group 35-49
  • Member since March 31, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Top Notch

Affinia Manhattan

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5 of 5 stars
largerthanlife   3 contributions
Cleveland
Mar 30, 2008
1/1 found this review helpful

Our family just returned from a two night stay at the Affinia Manhattan and were very pleased on our stay at this hotel. We choose the hotel due to the location to Penn Station (directly across from the hotel on 7th Ave). The entire staff was top notch. The door men were very helpful in getting cabs and pointing us in the right direction. The bell men were great too, they were very friendly with our kids (ages 8 & 6) and helpful with storing our luggage so we could sight see prior to catching our train that evening. The front desk staff was very pleasant and offered a late check out without any hesitation. The housekeeping staff was great too. We realized we forgot our son's stuff animal after arriving at Penn Station, we made a call over to the hotel and was directly connected to the housekeeping office which had the stuff animal in hand and offered to take it down to the door man to save us time. Within 5 minutes, I ran back from Penn Station and picked up the stuff animal from the door man. I was surprised on the quick action from the housekeeping staff. My son was thrilled to see me walking back with his stuffed animal too. Our hotel room was bigger than expected. The bed and pillows were very comfortable. The kitchenette was perfect for storing milk, drinks, and snacks. The bathroom was updated and the shower pressure was strong and relaxing. Our stay at the hotel was awesome and top notch. We recommend this hotel for families who want to be close to the action without paying high prices. With taxes included, we paid $507.00 for 2 nights.

  • Date of stay March 2008
  • Member since April 11, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Great Hotel! Excellent location!

Affinia Manhattan

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5 of 5 stars
zerralia   11 contributions
East Providence, Rhode Island
Mar 27, 2008 | Trip type: Business, Solo travel

I stayed at the Affinia Manhattan while attending a convention in March. I had previously stayed here when it was Southgate Tower. I enjoyed both of my stays. The rooms are great, althought they can be a bit dark. The beds are very comfortable. The room service is excellent. Plus you have a full kitchen! The location is a perfect starting point to any NYC adventure. Penn station is right across the street and Macy's is right next door! The only downsides I can think of are- The dimly lit rooms, the smallish/ slightly dingy bathroom and the fact that the windows can be opened completely (not so good for travelers with children). I will definitely stay here again

  • Liked — The location, room service, in-room kitchen, great staff
  • Disliked — dim lighting, small/ slightly dingy bathroom
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since March 15, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d93562?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $344 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic

Affinia Manhattan

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5 of 5 stars
BORO5   10 contributions
MIDDLESBROUGH
Mar 27, 2008
2/2 found this review helpful

Stayed here at this hotel for 7 nights, the hotel is a fantastic location walk out the door and there is maddison sq garden and penn station.Its a great location as its about half way between lower mannhattan and central park but right on the outside of times sq.
Hotel is very tasfully decorated and you get a real New Yorker welcome .Queen size beds with kitchen area, TV/sky En suite and internet and writing desk all in a standard room.Rooms were cleaned everyday and bed linen changed daily.Even a choice of pillows.There is a fire station around the corner and you will hear the sirens all night long, but this is new York and we loved the experience of a busy city.
To get around buy a hop on hop off bus ticket that way you get to see everything you want to at your own leisure , take the ferry to Liberty and ellis island then hop back on the bus to come back to times sq.
Meals are cheap more expensive if you dine in the hotel resturant next door , we found a wonderful cafe around the corner that did exellent value for money breakfasts and the service was amazing .
There is a service within the hotel that will advise you how to get around and will book theatre tickets ect for you, they are slighly more expensive that outside but you avoid all the long queues when going to empire state building/Statue of Liberty ect so you save yourself a lot of time.Staff were wonderful and helpful exellent security at the hotel at night you wont get past the doorman without showing your room card.Try to get a corner room as these are a fantastic size, our room was more like a suite than a hotel room.Overall a fabulous hotel will be back next year due to great location , cleanliness and welcomeing attitude of all the staff.

  • Date of stay March 2008
  • Member since October 08, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $344 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Affinia Manhattan Also Known As

  • Affinia Manhattan New York City
  • Affinia Manhattan Hotel
  • Affinia Manhatten
  • Southgate Tower New York
Address: 371 Seventh Ave, (formerly Southgate Tower), New York City, NY 10001