I waited to write this review as I thought perhaps I would be more charitable as time passed. I'm not. This hotel deserves to be panned, particularly if you value a decent night's sleep.
We stayed for two nights in July. Yes, we know NYC hotels can be noisy from street action.
The first night we were repeatedly jogged out of our sleep by an intermittent loud rattling in the window AC unit. Since we did not turn on the unit until retiring late that night I did not care to call down to complain, thinking it would go away. It didn't.
Next morning they immediately agreed to move us to another room. I emphasized that quiet was the key. During our inspection of the proposed new room we turned on the AC unit, wanting to make sure this on was not a problem. It immediately blew a fuse/circuit breaker, which the staff could not fix.
The staff agreed to find us (yet) another room. The AC worked, was not noisy, and we thought things looked good. That night we were again repeatedly awakened, this time by a very loud groaning, shuddering, intermittent sound. Again it was late as we'd enjoyed a full day in NYC and did not care to switch rooms again.
When checking out the next morning I brought this to the attention of the desk staff. He replied, "Oh yes, those rooms are noisy because of the elevator. I advised him that we had switched rooms because of a noise problem, and asked why they would then move us to a room known to be subject to this noise. Blank stare. Response was to offer to remove the movie charge from our bill. I advised him that we had not rented a movie. No alternative offer made by him.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
AffiniaManhattan, Guest Services Manager
(Management representative)
Oct 20, 2007
Dear Pulokk,
Thank you for taking the time to share your experience at the Affinia Manhattan on Tripadvisor.
I honestly understand your frustration originated by not being able to enjoy a restful night during your stay in July. . While our hotel is located in the busiest area of New York City, some of our rooms may appear a bit noisy.
Our guest comfort is our number one priority and this was not reflected in your case. I sincerely apologize for the lack of knowledge and sympathy displayed by our staff. Thank you for bringing this to our attention so that I can address this with our staff.
I would very much like to further speak in detail with you personally regarding your experience. If you could contact me at your earliest convenience I would appreciate this. My direct number is 646-733-2903 or email vbour@affinia.com
All the best
Valerie Bour
Guest Services Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.