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Affinia Manhattan: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 829 Reviews
5.0 of 5 stars
461
4.0 of 5 stars
247
3.0 of 5 stars
59
2.0 of 5 stars
42
1.0 of 5 stars
20
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#32 of 351 hotels in New York City
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 526
Description: All-Suite hotel with traditional room decor - Opposite Penn Station, near Jacob Javits Conv Center, Madison Square Garden. This description is based on information provided by the hotel.
Address:
371 Seventh Ave
(formerly Southgate Tower)
New York City, NY 10001
Check Rates: $454 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Affinia Manhattan

( 235-239 of 829 )
“You can't go wrong - The Affinia Manhattan is fantastic !”

Affinia Manhattan

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5 of 5 stars
Morecambe, England
Oct 13, 2007
2/2 found this review helpful

The Affinia is like a good friend you have come to know and trust, all this in the space of a weeks visit.
You can rely on this wonderful hotel to deliver the promise of an unforgetable experience in New York.
It's hard to even think of anything bad about this hotel. I've tried and I can't.
The location is this best. Across from the Penn St subway where you can go anywhere in New York with real ease.
And to be honest, central to walk to most fantastic landmarks; as central as you could imagine.
The rooms are superb, the staff are superb, this place ticks every box for a superb time in New York.

The best holiday I've ever experienced !

We came here having seen New York on the TV and films.

You might arrive a little overwhelmed because this place is larger than life but don't let the odd bad thing you have heard about New York put you off.

The bad press was from the 70's.

This place is clean as a whistle and so friendly.

The subway is really simple to understand and I recommend this rather than using cabs as it's a great experience and so cheap.

You will come away from New York loving it.

It's truely amazing !

I hope this review has helped settle your mind and choice for the Affinia Manhattan and New York - the ultimate experience !

  • This TripAdvisor Member:
    • Liked — The fact that I can't say anything bad about it - the location is the best !
    • Disliked — Nothing at all bad to say about the Affinia Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gazwa's Summary
Date of Stay: September 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 35-49
Member since: September 18, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping, Concerts / Music festival, Other
Was this review helpful? Yes No
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Worst hotel experience ever! Bed bugs!”

Affinia Manhattan

Save Review
1 of 5 stars
Vancouver, Canada
Oct 12, 2007
4/4 found this review helpful

We have stayed in many hotels and have never had an experience like that at Affinia.
From the onset we were disappointed with the overall shabbiness and dated decor of the hotel.
Our room was spacious and the bathrooms were clean, but the carpet was filthy, window sills were badly chipped and wallpaper was yellowed and ripped. The hallways were extremely dingy.
We booked our room with Expedia for two adults and two children. Our room only accomodated three people. We declined the offer to pay an additional $32. for a cot and decided to put one of our children in our bed and the other in the single pull-out couch.
However, there was no bed linen for the couch. After two phone calls and an hour later, linen arrived. After using this linen, our daughter woke in the middle of the night covered in a very severe case of bug bites.
We were assured by the front-desk manager the next morning that all linen would be changed and a cot would be provided.
Yet, when we arrived back to the hotel later that night this had not been done. Again, it took two phone calls and over an hour before we received linen. This was extremely inconvenient as we had young children who needed to go to sleep. Our only compensation was a free breakfast.
In addition, our iron did not work, the elevator was not working and we had to carry our suitcases down the stairs and sirens from a near-by fire station went off all night.

I do not recommend this hotel and am very surprised by the overwhelmingly positive reviews it has received on this site.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frances00's Summary
Date of Stay: October 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 02, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Management Response
AffiniaManhattan, Guest Services Manager
(Management representative)
Oct 20, 2007
Dear Frances00,
Thank you for taking the time to write a review on Tripadvisor regarding your recent stay at Affinia Manhattan.
I was very disappointed that our accommodations did not meet your expectations leaving you with such a negative impression and that you had to wait for the bed linen. I sincerely apologize for this unacceptable delay that does not reflect our standards.
Please contact me directly at your earliest convenience at 646-733-2903 or by email at vbour@affinia.com. I would like to speak with you personally regarding the situation with your daughter. Our guests’ comfort is our number one priority— we take this matter very seriously as we do all matters that affect those who stay with us.
All the best
Valerie Bour
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Avoid Affinia Manhattan”

Affinia Manhattan

Oct 11, 2007
3/3 found this review helpful

I waited to write this review as I thought perhaps I would be more charitable as time passed. I'm not. This hotel deserves to be panned, particularly if you value a decent night's sleep.

We stayed for two nights in July. Yes, we know NYC hotels can be noisy from street action.

The first night we were repeatedly jogged out of our sleep by an intermittent loud rattling in the window AC unit. Since we did not turn on the unit until retiring late that night I did not care to call down to complain, thinking it would go away. It didn't.

Next morning they immediately agreed to move us to another room. I emphasized that quiet was the key. During our inspection of the proposed new room we turned on the AC unit, wanting to make sure this on was not a problem. It immediately blew a fuse/circuit breaker, which the staff could not fix.

The staff agreed to find us (yet) another room. The AC worked, was not noisy, and we thought things looked good. That night we were again repeatedly awakened, this time by a very loud groaning, shuddering, intermittent sound. Again it was late as we'd enjoyed a full day in NYC and did not care to switch rooms again.

When checking out the next morning I brought this to the attention of the desk staff. He replied, "Oh yes, those rooms are noisy because of the elevator. I advised him that we had switched rooms because of a noise problem, and asked why they would then move us to a room known to be subject to this noise. Blank stare. Response was to offer to remove the movie charge from our bill. I advised him that we had not rented a movie. No alternative offer made by him.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pulokk's Summary
Date of Stay: July 2007
Member since: January 26, 2007
Was this review helpful? Yes No
Management Response
AffiniaManhattan, Guest Services Manager
(Management representative)
Oct 20, 2007
Dear Pulokk,
Thank you for taking the time to share your experience at the Affinia Manhattan on Tripadvisor.
I honestly understand your frustration originated by not being able to enjoy a restful night during your stay in July. . While our hotel is located in the busiest area of New York City, some of our rooms may appear a bit noisy.
Our guest comfort is our number one priority and this was not reflected in your case. I sincerely apologize for the lack of knowledge and sympathy displayed by our staff. Thank you for bringing this to our attention so that I can address this with our staff.
I would very much like to further speak in detail with you personally regarding your experience. If you could contact me at your earliest convenience I would appreciate this. My direct number is 646-733-2903 or email vbour@affinia.com
All the best
Valerie Bour
Guest Services Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fantastic hotel”

Affinia Manhattan

Oct 11, 2007

The Affinia Manhattan was booked via a travel agent at my request after reading reviews here. I was travelling with my son (20) and we just loved our four days there. Went to New England after that and returned to NYC to another hotel for a week - we did consider ringing the Affinia to see if they could accommodate us again on our second time in NYC but hotels were prepaid of course.

The location was fantastic - the room with kitchenette was wonderful - room size great - bathroom enormous - staff were just delightful, helpful and friendly. Near public transport, the post office (great for sending packages home). The hotel was clean, security was terrific, lots of efficient elevators. We loved the buzz of the city at night - walking distance to so many tourist type activities and the amazing shopping in NYC - we loved the night noises and often went out at midnight or later to see what was happening or to have something else to eat. A fantastic stay and if I was lucky enough to go to NYC again I would definitely stay there.

  • This TripAdvisor Member:
    • Liked — Location, staff, room size
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilyNewZealand's Summary
Date of Stay: September 2007
Traveled with: Family with teenagers
Visit was for: Other
Age group: 35-49
Member since: January 23, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping, Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“good hotel, great location, great city!!! hotel not worth the price we paid!!”

Affinia Manhattan

Oct 10, 2007
1/1 found this review helpful

i have just arrived back from an amazing holiday in new york.
overall the hotel was good. we booked a 1 bedroom suite. we paid in total for 2 of us £1244. which worked out at just over £600 each. when we arrived at the hotel we were very pleased with what we saw. lobby was huge and very very clean. staff were brilliant.
we were located on the 18th floor which wasnt a problem for me as i dont mind using lifts however my mother is petrified of them so she walked, however when we arrived at the room she said that she thought the stairs were very grotty. i thought she was moaning so i decieded to see for myself. they were terrible and i have seen better stairs in a run down car park. Not what i expected for the money we paid.

the room itself was nice large living room and good sized bedroom. kithen was well 4 cupboards and a cooker in the alcove of the living room. however we didnt go to cook so that didnt bother us.
the bathroom wasnt big enough to swing a mouse in. it was tiny. and considering the fact that when i booked it was descibed as something like out of the film pretty woman i was very disapointed. again for the price i thought we got ripped off.

overall the whole holiday was wonderful maily because New York is such an amazing place and people are just wonderful.

i did think the hotel was great location---- right across from maddison square garden, round the block from MACY'S-the best store ever.---- i was in there at least 4 times a day!!!!
we walked from central park, through times sq back to our hotel, in about 1 hr which we thought was good and it was actually nice to walk through the streets of new york and experince what we went for!!!
empire state buliding was one of the views from our hotel room!! - seriously great location!!!!!
niles restrauant was nice and very clean. resonable prices for meals, however breakfast was pricey. about 30 dollars each person for an omlette, toast some bacon and eggs and a cup of tea- we stuck with star-bucks!!!!!!

although we really enjoyed our holiday and are definatly going back to New York- (we want to go near christmas 2008) we both said we wouldnt stay at this hotel again unless the prices changed. its not worth the prices they charge.

dont be put off by this review. if we hadnt paid as much for it we would be raving about it. we expected a lot more for the money!!!!

the main reason of this trip was to see john Edward-- my mums a big fan of his and seeing him and the sights made this trip truly brilliant!!!!
overall a faboulous holiday!!!

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — the price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelHuni911's Summary
Date of Stay: October 2007
Traveled with: Other
Visit was for: Other
Age group: 25-34
Member since: October 10, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Affinia Manhattan

( 235-239 of 829 )
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Affinia Manhattan Address

371 Seventh Ave, (formerly Southgate Tower), New York City, NY 10001