the hotel was as nice as boutique hotels get in manhattan. the turn down service is markedly thoughtful, and the level of hospitality is a level above the majority of hotels.
that being said, there were two issues with the hotel:
1. i requested a goldfish and a bose sounddock three days before I checked in. It took 3 phone calls and 2.5 hours for me to get it.
2. room service food was below average, not something that i would expect from a 1st tier boutique hotel.
but despite those two annoyances, the hotel is stunning, and i would gladly go back.